Transmission Problem on Brand New GS TCI M/T

[arsen]

Hi guys thanks for the replies and advices. As of 10am today my SA told me that the new transmission is there already and I can get the unit today.

Ganon lang ba talaga kabilis magparating ng new transmission and have it installed?

Should I get the repaired unit or iwan ko muna and insist on a replacement? I have little hope that DTI would convene since malamang they will side with the offer of the casa. If ever it could take a long time, which i don't really have.

I was offered no such remuneration or any compensation for the incurred expenses, hassles, "trauma" that this has cause.

Palagay nga namin na alam na dapat nung nagdeliver from HARI Batangas yun, pero they chose to still release the unit. This is really an issue of quality control since malinaw na LEMON vehicle yung nabigay sa akin.

Hingi po kayo ng copy ng service work record or any signed document showing the serial numbers of previous and new transmission. Lahat po ng major components meron dapat serial numbers for traceability.
Its the best way to make sure that the tranny was really replaced because serial number is unique for each major components.

[Horsepower]

Hyundai Abad Santos na naman?????!!!!!!

[rene_tagle]

Hyundai Abad Santos na naman?????!!!!!!

nyaaay! sila nga ulit, ano nanaman kaya ang alibi nila dito? dapat na check muna bago umalis ng casa? kasi hindi na malalaman kung sa ofice palang e sira na o sa bahay na ng TS inabutan yung sira? sana this time aminin na nila fault nila. wala na sila quality control bago irelease yung unit.

[spiderman 7755]

ABAD SANTOS ulit !!!!!! nakakatakot naman pala bumili at mag pagawa ng sasakyan dyan. sir tama icheck mo ung serial number nung tinanggal at ikinabit para malaman mo kung talagang pinalitan baka naman ni-repair lang yan...pero dapat talaga palita nila unit mo,ang damit/rubber shoes or celphone pag nasira pinapalitan within 7 days sasakyan pa kaya?try mo din mag tanong sa DTI sir...opinion ko lang to sir.pero i hope maayos ang lahat para maenjoy mo ang sasakyan mo.

[arsen]

Palagay nga namin na alam na dapat nung nagdeliver from HARI Batangas yun, pero they chose to still release the unit. This is really an issue of quality control since malinaw na LEMON vehicle yung nabigay sa akin.

Parang impossible po siguro sir na kung alam na yan una pa lang sa delivery ay hindi na na kaagad pinalitan ng bago yan.

HARI, Your Dealer and You are all Customers of Hyundai Motors. So kung sa delivery pa lang may defect na hindi rin papayag ang HARI or ang Dealer kasi kagaya ninyo Customer lang din sila.

Pero sir I doubt kung pinalitan ang tranny nyo. Baka pampasikat lang yan papalitan kaagad. Kaya check nyo kung pinalitan nga. May simple fix kasi yan.
Kung kumakalas ang gear and considering its brandnew and previously driven for hundred kilometers (Batangas to Manila) the culprit could be sticky ball bearing that locks the shift rail in place.

Ang ball bearing kasi is greased in the factory then tinutulak ng poppet spring. Ang shift rail ay may tatlong slots na kasya ang kulang sa kalahati ng ball bearing. Ang problema kung matagal na nakastock ang unit ninyo ay posible na matinga ang ball bearing dahil sa tumigas na grease. Yung grease kasi ay natutunaw naman sana (or diluted) ng gear oil kung mapatakbo ng medyo matagal at nagagamit ng mas frequent ang third gear. malay nyo minsan lang pala nag third gear ang driver then after na madeliver ang vehicle is matagal na naka warehouse.

Kaya nga may mga general advice na paganahin ang mga mechanical parts at least once or twice per month.

[h0tgunn]

Ako pag lalabas ko ang brand new kotse isang ikot muna bago acceptance. :-)

[JJGF]

nyaaay! sila nga ulit, ano nanaman kaya ang alibi nila dito? dapat na check muna bago umalis ng casa? kasi hindi na malalaman kung sa ofice palang e sira na o sa bahay na ng TS inabutan yung sira? sana this time aminin na nila fault nila. wala na sila quality control bago irelease yung unit.

alam nila yan! nakapangako lang sa date yung SA niyan kaya kahit may sira e nirelease pa din

saka pansinin niyo kadalasan malapit na closing time pag nirerelease nila ang unit tapos biglang sasabihin ibalik niyo na lang kapag may problema

[rene_tagle]

alam nila yan! nakapangako lang sa date yung SA niyan kaya kahit may sira e nirelease pa din

saka pansinin niyo kadalasan malapit na closing time pag nirerelease nila ang unit tapos biglang sasabihin ibalik niyo na lang kapag may problema

pansin ko nga din dito sa mga nakakakuha ng mga lemon unit e laging malapit na closing time o kaya talagang close na yung casa kapag nagrerelease sila ng unit, para kapag may naramdaman ang buyer ng sira hindi agad maibabalik sa kanila, tapos kinabukasan pagbalik mo at papapalitan mo ng unit e ang sasabihin sayo hindi na pwede kasi dapat nung irerelease pa lang e dapat nacheck na agad ng buyer bago iuwi. ganun din style at katwiran nila kahit sa service or pms, kapag may problema dun sa trabaho nila

[Lance_R]

UPDATE:

As of 3:40pm this afternoon, we decided to visit the vehicle to see what had been done. In all fairness with Hyundai Abad Santos, specifically to my Service Advisor, napakita naman nila na they gave top priority with this case. Although dapat naman talaga dahil brand new unit ito, 67kms and 18hrs palang in our possession.

Yun nga lang syempre it would have been better if napalitan talaga. We talked and I discussed it with my family as well, I really can't spend anymore time and effort with no real assurance naman that we will granted what was due in the first place. Kaya we settled to accept the vehicle back with the new transmission nalang, albeit with a grain of salt.

Pinakita naman yung pinagpalitan daw at yung box nung bagong transmission. Test drove it and all was ok na. Naingatan naman in and out, no scratches nor dents. I just hope that dealers would be more keen and pro-active in checking their units prior releasing them. I strongly agree na dapat may at least 24-48hrs or 200kms, na absolute replacement policy!!

Sa mga kukuha ng new vehicles NEVER be in a hurry na kahit closing na ilabas ang unit in the assumption na dahil bago naman ay wala ng problema. Arrange with the dealer na before complete release ay FULL INSPECTION and TEST DRIVE together with the customer. But still dapat maging SOP ang certain time-frame for absolute replacement. In my business as a Computer Parts dealer, I fully give the 7-30days absolute replacement warranty for our products. Lalo na eto million ang halaga kaya sana may malinaw na policy o batas regarding these matter.

This is not just about satisfaction that is due our purchase but also SAFETY! Like in my case paano kung byinahe ko na ng malayo at naaksidente kami? There's no amount of WARRANTY that can get that back! Kaya dealers and HARI also should learn from this and make some much needed policy improvements!

[Lance_R]

ANOTHER UPDATE:

Thanks to this forum and the rest of the Tsikot.com family !!

As of 11:30am today Ms. Coleen of Hyundai Abad Santos called me up to inform me that they will replace my Grand Starex with another brand new unit! Wow !!

I would like to publicly commend HARI and the Hyundai Abad Santos Staff (Ms. Coleen, Mr. Archie, Mr. Donald and company) for their favorable response regarding this matter. Regardless of the reason for the change in their decision, this really showed me that they aim for 100% Customer Satisfaction and made the effort to rectify the problem.

I really believe this is an isolated case and should not discourage future owners but rather be informed on what to do if you encounter such problem. I hope maging wake up call din eto for better warranty policies and magkaron ng clear cut guideline against Lemon units (those with factory defects), better Quality Control, and better pre-check prior to releasing new units.

THANKS SO MUCH!! I Love my Hyundai!!



[SIZE="5"]Again thanks to TEAM HYUNDAI PHILIPPINES, H.A.R.I, and the Hyundai Abad Santos Staff!! You did not let me down! God bless!![/SIZE]