Hyundai North Edsa & HARI manloloko

[maimaicomp]

Share ko lang ang experience ko with Hyundai North Edsa's Service Manager Rudy and Hari's Service Head Eric Ortiz.

June 3, 2011 - when i got my elantra at Hyundai Cabanatuan satellite station in Baliuag, during my first drive, i noticed a rattling sound underneath that can be felt over the steering wheel. I complained about that problem with them but they told me to wait for other symptoms to manifest since they have 5 years warranty.

from 5,000 / 10,000 / 15,000 km PMS, all they do is re-tightening of bolts and nuts on the steering column. On the 20,000 km PMS which happens to be on Hyundai North Edsa, nirequest ko sa service advisor na baka pwedeng palitan na nila kung anong pyesa ang problema dahil baka may ibang pyesa pa na maapektuhan pag puro re-tighten lang ang ginagawa nila dahil pabalik-balik lang ang problema at hindi naman naso-solve.

there comes a point na nagkaroon kame ng problema sa warranty claims with our grand starex sa same dealer, when i checked my elantra's receipt noong 20k km pms, nakita kong may note na dun na "need to overhaul rack and pinion", and then, re-tightened lang ulit ang ginawa nila. so we decided to complain both vehicle's warranty to DTI.

May 16, 2013 - during the mediation sa DTI, they promised (in front of DTI mediator) na papalitan na nila lahat ng sirang pyesa sa starex, and regarding the elantra, papalitan din nila yung steering column and rack and pinion even the whole EPS assembly.

June 7, 2013 - dinala namin yung elantra sa north edsa para sa replacement ng mga parts at isabay na ang 25,000 km PMS. 2 weeks after, they called me to get the car while waiting for the EPS assembly to arrive. when i got the car, puro gasgas sa dashboard, sa steering wheel, sa bumper at sa fender. So i angrily added this complain. But they told me na aayusin daw nila sabay sabay pag dating ng EPS assembly. after 1 month of waiting, dumating na yung pyesa, so they get the car para ikabit yung assembly at ayusin ang mga gasgas.




Mahigit 2 months nasa kanila ang sasakyan, pagbalik sa akin last August 7, ni isang pyesa walang pinalitan, nandun pa rin yung ingay at lahat ng sinabi nilang papalitan nila, LUMA pa rin ang nakakabit, walang binigay na resibo nung pinakuha ko sa driver ang sasakyan. Ni walang in-explain kung ano ang mga jobs done at pinalitan nila. May pinapirmahan lang daw na papel sa driver at nagbigay ng gatepass tapos pinauwi. Very unprofessional itong si RUDY. Ang laking kompanya pero manloloko. Pinatagal nila ng mahigit 2 months na nasa kanila ang sasakyan tapos mag 3 months na due na ulit for PMS nang hindi ko nagagamit???

Kaya sa mga nagbabalak na bumili ng hyundai vehicle, magdalawang isip kayo, ang hirap kitain ng pera, kaya nga bnew binili mo para walang problema, pero ito, puro sakin ng ulo at abala. Ang dami naming hyundai vehicle pero first time namin mag-claim ng warranty, palpak pa. Kung alam ko lang na ganito pala ang warranty policy nila, hindi na sana umabot sa apat ang hyundai namin. Huwag kayo papadala sa looks ng sasakyan nila, kawawa kayo pagdating sa warranty.

[3ple4]

Boss, hindi mo kinomplain at tinanong kay Rudy nabakit tila wala naman silang pinalitan? Anong sabi niya?

[beni23]

^ tapos may pupunta ditong SA ng Hyundai ipagtatanggol niya ang brand na yan at magbebenta ng kotse nila, na hanggang ngayon na lang daw ang discount. Kinabukasan, naextend daw yung promo. Hahaha.


#Retzing

[Cyferion]

Puntahan mo at kasuhan mo na! Badtrip ah.

[Capt.Bob]

bad bad bad tsk tsk
i think you need to go higher up sa HARI...

[jhnkvn]

alang binigay na resibo nung pinakuha ko sa driver ang sasakyan. Ni walang in-explain kung ano ang mga jobs done at pinalitan nila. May pinapirmahan lang daw na papel sa driver at nagbigay ng gatepass tapos pinauwi.

Hindi man lang nagtaka-driver niyo? Napakabobo naman. Problem here is they aren't following protocol.. but so are you. Once you sign that waiver, you're automatically saying "my job here is done" and you cannot claim any additional damages or accuse them of wrongdoing thereafter.

During those two months, were you following them up? Dropping by for inspections hopefully? Although the company may be great, some individuals inside might be unethical and downright bad apples. It always pays to be extra cautious.. and when they're following protocol, at least you can follow-it-up. Many individuals get lazy when there's simply a long pending order.. I know this as an entrepreneur.

The SOP is to give you a prior checklist of the condition of the car before you hand the car to them. Here they note of things such as the amount of pesos inside your coin box, your tools at your trunk, your interior modifications and the like. Upon claiming, you should check everything within that paper to guarantee na wala sila ginalaw nor pinalit.

For job orders and even warranty claims, lagi may papeles for those. If they replaced the rack and pinion assembly, you should see that in the paper along with everything else they replaced.

Also, your aren't obligated to follow time-duration PMS schedules. Most of us here and what you should do is follow your distance kilometer reading instead.

Your options are a bit limited nalang from here on. For a start, I suggest storming in Hyundai NE and demanding to see their head. Explain the situation calmly and check your options from there.

--

On a personal note, wala ako problema sa Hyundai North EDSA. I do my PMS scheduling there and is quite familiar with them since I spent a lot in Prudential Insurance thanks to collision repairs in 2012 (there was a time my car was there for 2 months awaiting a new door from South Korea). I also get free breakfast if I do servicing in the morning... but best service would be the free shuttle papunta SM North EDSA or Trinoma. It's godsent rather than waiting X hours for your cars to be finished.

[oliver1013]

That sucks..3 months?? Thats just wrong..

[maimaicomp]

Boss, hindi mo kinomplain at tinanong kay Rudy nabakit tila wala naman silang pinalitan? Anong sabi niya?

tinatawagan ko sila kahapon ng umaga pero walang sumasagot, nakalimutan ko na holiday pala kahapon, kung sakaling makausap ko sila bukas, papaulanan ko sila ng mura, pati ang service head ng HARI na nagpromise sakin na hindi nila irerepair ang parts na sira, kundi papalitan nila ng bago at siya na mismo ang maghahandle ng problem. MISMONG SERVICE HEAD NA YAN NG HARI ang nagbigay ng assurance sa akin pero at the end, puro kasinungalingan lang pala ang sinasabi. ni isang piyesang sira walang pinalitan, kundi retightening lang ang ginawa.

[maimaicomp]

Hindi man lang nagtaka-driver niyo? Napakabobo naman. Problem here is they aren't following protocol.. but so are you. Once you sign that waiver, you're automatically saying "my job here is done" and you cannot claim any additional damages or accuse them of wrongdoing thereafter.

During those two months, were you following them up? Dropping by for inspections hopefully? Although the company may be great, some individuals inside might be unethical and downright bad apples. It always pays to be extra cautious.. and when they're following protocol, at least you can follow-it-up. Many individuals get lazy when there's simply a long pending order.. I know this as an entrepreneur.

The SOP is to give you a prior checklist of the condition of the car before you hand the car to them. Here they note of things such as the amount of pesos inside your coin box, your tools at your trunk, your interior modifications and the like. Upon claiming, you should check everything within that paper to guarantee na wala sila ginalaw nor pinalit.

For job orders and even warranty claims, lagi may papeles for those. If they replaced the rack and pinion assembly, you should see that in the paper along with everything else they replaced.

Also, your aren't obligated to follow time-duration PMS schedules. Most of us here and what you should do is follow your distance kilometer reading instead.

Your options are a bit limited nalang from here on. For a start, I suggest storming in Hyundai NE and demanding to see their head. Explain the situation calmly and check your options from there.

--

On a personal note, wala ako problema sa Hyundai North EDSA. I do my PMS scheduling there and is quite familiar with them since I spent a lot in Prudential Insurance thanks to collision repairs in 2012 (there was a time my car was there for 2 months awaiting a new door from South Korea). I also get free breakfast if I do servicing in the morning... but best service would be the free shuttle papunta SM North EDSA or Trinoma. It's godsent rather than waiting X hours for your cars to be finished.

sa bulacan po ako naka base sir, hindi naman po tayo tambay na walang ginawa kundi pakuyakuyakoy lang sa bahay at walang ginagawa, dahil sa dami kong pinagkakaabalahan dito sa bulacan, so pinadala ko sa driver ko sa bahay ng parents ko sa malabon ang kotse para dun nila pickup-in, hindi alam dun sa side ng parents ko kung ano problema ng car since hindi naman sila involve sa problem ng elantara ko, nang tinawagan ako ng north edsa na ready for pick up na ang unit, pinakiusapan ko ang family driver ng parents ko na kung maaari kunin niya yung car dun sa hyundai, hindi din alam ng driver ko ang problem ng car, hindi naman siguro matatawag na bobo ang taong napag utusan lang na kunin ang sasakyan diba?

ano naman ang isa-sign na waiver e under warranty nga ang sasakyan? kailangan pa ba may condition sila kung magclaim ka ng warranty? e kung pagrelease nga ng serviced vehicle e ni isang invoice man lang walang binigay e, ni explanation nga ng jobs done wala e, obligation nila ang magbigay ng receipt or checklist man lang, hindi na kailangan pang hanapin sa kanila yan, kahit ivisit nyo pa ang website nila regarding service policy nila.Hyundai North EDSA

lagi kami nagfo-follow-up sa kanila, kung hindi pa namin tatawagan, hindi pa nila sasabihin ang status ng sasakyan namin. ang laging sagot lang sa amin waiting pa sila for the EPS assy. to arrive, pero pagkatapos namin makuha ang unit, ni isang piyesa walang pinalitan.

[maimaicomp]

That sucks..3 months?? Thats just wrong..

opo sir almost 3 months nila kaming pinaghintay sa wala, grabe nga kakapalan ng mukha ng mga tao ng HARI at north edsa, kung hindi lang din pala nila papalitan yung steering column and rack and pinion ko sana hindi na sila nagsinungaing samin at sa DTI, at hindi na sana tumagal sakanila yung sasakyan kung retightening of bolts lang din naman ang gagawin nila, pinagmukha lang kaming tanga sa kahihintay, naghintay lang kami sa wala.

[maimaicomp]

bad bad bad tsk tsk
i think you need to go higher up sa HARI...

tama ka sir, pero tingin ko hindi na uubra sa higher up ng HARI, dahil mismong service head na nila ang kausap ko last May sa DTI, at puro kasinungalingan lang ang ginawa samin, nag-send na kami sa DTI ng follow-up complaint letter, mas proper siguro kung sa DTI na para wala na madami pang pasikot-sikot na dahilan na ibigay ang HARI.

[compact]

Susmaryosep, 3 mos na walang ginawa, ano kayang nas utak ng mga yan? Binuro lang para ano? Ano mapapala nila knowing na babalik ka na naman for sure para magreklamo.

Kung ako yan at under warranty naman para walang sakit ng ulo e tatapusin ko na.

Wala na ngang ginawa sa loob ng 3 buwan sinalbahe pa sasakyan mo! Katakot naman yan kung totoo.


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[maimaicomp]

Puntahan mo at kasuhan mo na! Badtrip ah.

yes sir, sobrang bad trip talaga, sa sobrang bwisit ko hindi na ako nakatulog last night dahil gustong gusto ko silang murahin kinabukasan, pero nakalimutan ko na holiday pala kinabukasan.

[maimaicomp]

Susmaryosep, 3 mos na walang ginawa, ano kayang nas utak ng mga yan? Binuro lang para ano? Ano mapapala nila knowing na babalik ka na naman for sure para magreklamo.

Kung ako yan at under warranty naman para walang sakit ng ulo e tatapusin ko na.

Wala na ngang ginawa sa loob ng 3 buwan sinalbahe pa sasakyan mo! Katakot naman yan kung totoo.


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yes sir katakot talaga jan sa hyundai north edsa, yan din nga ang pinagtataka ko e kung bakit nila nagawa samin yang mga kalokohan nila, samantalang sa harap mismo ng DTI mediator pa sila nagpromise na papalitan nila at aayusin problema ng elantra ko. hindi na nga nila inayos, binaboy pa nila yung car.

[glenn_duke]

Maimaicomp , inabot pa sila ng 2 months just to replace the EPS kahit available nayung parts?
Hindi ba nagbago to the worst ang ride mo? Baka imbes na palitan eh kinahoyan ka pa ng piyesa.

[maimaicomp]

Maimaicomp , inabot pa sila ng 2 months just to replace the EPS kahit available nayung parts?
Hindi ba nagbago to the worst ang ride mo? Baka imbes na palitan eh kinahoyan ka pa ng piyesa.

hindi lang po 2months sir, almost 3months na po, since pagkatapos namin mag-usap sa DTI naiorder na po ni Eric Ortiz sa parts department nila ang steering column and rack and pinion, pero nung nirelease samin yung unit retightening of bolts and nuts lang ang ginawa, napakasinungaling at manloloko nila, wala talaga silang balak palitan ang sirang pyesa ng elantra ko, ganun pa din ang status ng sasakyan ko, andun pa din yung rattling noise ng suspension/steering column, sa pakiramdam ko mas lalong umingay at lumala ang problema, they also performed ECU update due to intermittent hard starting, ang result, lumakas lumaklak ng gasolina, nung kinuha ko ung sasakyan ko last wednesday pina-full tank ko sa mcu edsa, i travelled 92km at ang nabawas sa fuel gauge ko ay 4 bars, highway pa yan at walang traffic, from mcu-baliwag-meycauayan. ngayon 152km na naitatakbo ng elantra, one bar below half na lang natitira sa fuel gauge ko. grabe, daig pa ng elantra ko ang expedition sa paglaklak ng gasolina ngayon.

[Automahn]

I suggest na lumipat na lang kayo sa kabila (Hyundai Balintawak). Mas maayos kausap ang service manager dun na si Abet from my personal experience. Just my 2 cents.

[reactor]

maybe its not the dealers (hyundai NE) fault BUT the distributor (HARI) kasi as far as i know lahat na warranty claim ng hyundai need pa approval ng hari kaya dito talo ang customer kasi unlike sa other brand as long as warranty pa ang car mo palit agad yan. worst is that yung extended warranty ng hyundai na 2 years mas marami limitation. kung mapapansin mo dalawa ang warranty booklet and it seems under group insurance na yung extended na 2yrs.

on the other hand, sana sir di mo na pinaabot ng ganyan katagal bago ka nagreklamo kasi habang tumatagal lalo mahirap makipagtalo sa warranty claim.

i also own a hyundai pero with my experience sablay ang after sales nila cant blame the casa its HARI. maganda ang looks at naiimprove na ang hyundai cars pero yung after sales na pinaka importante ang dapat na maayos.

[e2romo]

Baka pwedeng balik ka sa DTI para isumbong yung di pagtupad sa kasunduan na naganap sa harap nila. Pati na rin ang paglala ng problema since mas tumakaw pa ngayon sa gas. Isama mo na rin ang perwisyo at abala.

Ano ba kayang gawin ng DTI kapag di sumusunod sa warranty obligation yung company, do they have the power to compel companies to replace the car, or return the payment for the breach of warranty?

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[jdjoeydean]

para sa akin useless ang DTI, dati me complain ako pinagpasapasahan. Better get a lawyer . Nangyari din sa akin ito sa HONDA naman. Power window driver side ayaw mag close, puro up down up down, pinabalak ako 3x, nun sinigawan ko sa Warranty officer na tawagin ang Service Manager dun pumayag palitan. Sabi order pa daw sabi ok na problem. Bago ako umalis diyan check ko car ko dami dent's, i said i wash my own car kaya alam ko kung ano condition ng car ko, check nila ang check list wala rin naka indicate na me dent car ko, so they repair it (PDR). I told the Service Manager since ganun nangyari sa car ko di ko papagawa dito, Which he agrees to have it service at our office. After few days dumating na iyon taga replace ng cable ng power window, which he admit me tama talaga iyon cable.