Hyundai Alabang Experience

**bhengko** · May 19th, 2011 03:18 PM

I just want to share my experience with Hyundai Alabang.
Here is my letter to their Head of Sales.

-----------
I would like to call your attention regarding my request for refund amounting to Php 5,000.00.
The amount is the reservation I made for Hyundai Accent last April 13, 2011.

From the time I have done the reservation, your Sales Agent, Maricar Rodriguez promised to deliver the unit on April 16, 2011 which actually didn't happen.
I was calling and texting her on April 16, 2011 to follow up the unit but to my dismay she never replied to all my text nor did she answered the several calls I made to her on that day.
To my disappointment, I contacted the Sales Agent from Hyundai Global City on the same day and went to their Showroom to find the unit ready and available.
In short, I finalized my transaction and got my unit from Global City on April 19, 2011 without hearing any updates from your sales agent, Maricar Rodriguez.
The only time I was able to talk with her was on the morning of April 19, when I called the landline number and asked to be transferred to her which somewhat caught her unaware of my call.. So, I asked her why she was not returning my call and not replied on my text messages. She reasoned that she was in a meeting on that day... What a lame excuse.

Currently, I feel like Im in an obstacle refunding a small amount of Php 5,000.
I sent my request letter for refund last April 19, 2011, from time to time call and send text messages.
It has been a month now but I still haven't gotten any solid answer from her end.
She would just reason that it is not yet approved.
My contact told me that it only takes less than a week to process the refund.

I was just wondering if some of your sales force have this kind of attitude in dealing with customers I would hesitate and put you in as the least of my choice.

I hope this may have enlightened you and helped you in some way to develop your sales service.

Thanks.

**bhengko** · May 19th, 2011 03:22 PM

Here is the response from my email.

-----------
Dear Mr. Jaime,

My sincere apology for the sad experience you had with our agent, Ms. Maricar Rodriguez.
I will coordinate that your reservation be done immediately , we will keep in touch within the day and rest assured that i will deal with the SC regarding this matter.
[SIZE=2]If in case you will be needing help on the servicing of the unit you acquired from Hyundai global, pls. feel free to call me for assistance[/SIZE]

Thank you and i appreciate this feedback.
Again, my apology..

Eva C. Chan

----------------

I want to commend her for the reply and future action and for seeing my letter as a positive feedback to improve their sales service.

**asb75** · May 19th, 2011 05:05 PM

if nothing happens within today or tomorrow send this comment to HARI para maalarm sila diyaan sa sales agent na yan.

second huwag ka na din sa kanila magpa PMS. sa ibang branch ka nang Hyundai magpaPMS in future.

**jhnkvn** · May 19th, 2011 11:40 PM

If I remember, there are three branches of Hyundai along Alabang-Zapote road. Alam ko kasi dati maling showroom yun napuntahan ko -- "Sir, walang ganyang SA dito. Doon yun sa kabila"

which one is it? Yun malapit sa Southmall?

**CVT** · May 20th, 2011 08:47 AM

There are actually two.

The first one, across Zap-Alab Road from SouthMall. The second (newer) one, across Zap-Alab Road from Isuzu Alabang....

13.1K:bike:

**bhengko** · May 20th, 2011 09:49 AM

The address is FMW Building, Tierra Nueva Subd. on their website.
Im not familiar since I have not visited their place.
I made the transaction over the phone and deposited the reservation fee to Hyundai Alabang account.

**koji kabuto** · May 20th, 2011 05:14 PM

tierra nueva is almost in front of isuzu alabang.

i hope you can resolve this asap

**CVT** · May 23rd, 2011 08:15 AM

Any update on this issue, bro.bhengko?

13.1K:bike:

**bhengko** · May 23rd, 2011 02:21 PM

Originally Posted by CVT

Any update on this issue, bro.bhengko?

13.1K:bike:

Our last communication was May 19, 2011 at 4:06PM.
Eva Chan promised to inform me once deposit has been made.
I'll follow up today on it's status.

**bhengko** · May 27th, 2011 02:56 PM

Update:

I already got my refund last May 25, 2011.

**CVT** · May 31st, 2011 08:10 AM

^^^ Nice to hear bro.,- Wala pa rin akong maikakantyaw kay Bro.Max....

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**ponting** · June 13th, 2011 09:52 PM

Originally Posted by bhengko

I just want to share my experience with Hyundai Alabang.
Here is my letter to their Head of Sales.

-----------
I would like to call your attention regarding my request for refund amounting to Php 5,000.00.
The amount is the reservation I made for Hyundai Accent last April 13, 2011.

From the time I have done the reservation, your Sales Agent, Maricar Rodriguez promised to deliver the unit on April 16, 2011 which actually didn't happen.
I was calling and texting her on April 16, 2011 to follow up the unit but to my dismay she never replied to all my text nor did she answered the several calls I made to her on that day.
To my disappointment, I contacted the Sales Agent from Hyundai Global City on the same day and went to their Showroom to find the unit ready and available.
In short, I finalized my transaction and got my unit from Global City on April 19, 2011 without hearing any updates from your sales agent, Maricar Rodriguez.
The only time I was able to talk with her was on the morning of April 19, when I called the landline number and asked to be transferred to her which somewhat caught her unaware of my call.. So, I asked her why she was not returning my call and not replied on my text messages. She reasoned that she was in a meeting on that day... What a lame excuse.

Currently, I feel like Im in an obstacle refunding a small amount of Php 5,000.
I sent my request letter for refund last April 19, 2011, from time to time call and send text messages.
It has been a month now but I still haven't gotten any solid answer from her end.
She would just reason that it is not yet approved.
My contact told me that it only takes less than a week to process the refund.

I was just wondering if some of your sales force have this kind of attitude in dealing with customers I would hesitate and put you in as the least of my choice.

I hope this may have enlightened you and helped you in some way to develop your sales service.

Thanks.

i have same experience recently only last May 2011. Same SA Maricar Rodrigues, same attitude promised everything to get the order..she don't bother to reply ur message and answer ur call. kami pa tawag ng tawag sa kanya never sya tumatawag.. reason ? " same nasa meeting " pati ung act of god insurance sabi kasama during negotiation, nung bayaran na sabi di daw kasama so para lang matapos at makuha ang unit binayaran nanamin.. is short na pull out nanamin Tucson GLS2.0.. pero gumastos ako sa re-booking ng ticket ko dahil di nasunod ung sinabing pull-out ng unit..

heto na after ko nakuha unit, nag text at twag ako para tanungin ung extension ng delivery invoice para magamit namin sasakyan ang sabi lagi is pinadala na in 2weeks wla kami na rec;v meaning dipa pala nya giangawa .. so di namanin magamit sasakyan hangan sa nag complain at kinausap nanamin manager nya na ayaw nanamin kausapain ang babaeng yun at bigyan kami ibang agent..

WARNING : KUNG BIBILI KAYO SA HYUNDAI - ALABANG INFRONT OF ISUZU WAG NA WAG KAYONG MAKIPAG DEAL KAY MARICAR RODRIGUEZ TATAAS LANG BLOOD PRESSURE NYO SA KANYA...PLEASE SPREAD THIS MESSAGE..

PONTING..

**bhengko** · June 13th, 2011 10:26 PM

Yes, never deal with this agent, Maricar Rodriguez.
Napaka unprofessional and sinungaling.

**smartme** · June 14th, 2011 07:08 PM

Based on my experience dealing in Hyundai Alabang, the dealership is very good so as with my Agent, we purchased various Hyundai vehicles from them 6 units/month and all I can say is they are great!

**av8or5** · June 14th, 2011 07:31 PM

Originally Posted by smartme

Based on my experience dealing in Hyundai Alabang, the dealership is very good so as with my Agent, we purchased various Hyundai vehicles from them 6 units/month and all I can say is they are great!

Sir, your post being only 2 and giving them good feedback without too much information..sounds like its just to cover up something..hmmmmm. Sino ba agent ninyo? and you work for purchasing? kasi, 6 units per month from Alabang Hyundai. Kindly give more details as your not credible yet

the post just warns them of a certain Sales Consultant named Maricar Rodriguez.

**batang_raon14** · June 15th, 2011 01:19 AM

to add though... I wouldn't choose Hyundai Alabang or Las Pinas. Walang isang salita. Pre-purchase ganito't ganyan, come unit acquisition yung mga pinangako kailangan PESOS++ para talagang maikabit sa unit mo. BS.

Could be wrong, but that's what I experienced with Nick San Juan though. Their sales manager (a certain Ms. Marcelo) didn't help either.

**dddaniel** · June 15th, 2011 09:22 AM

I agree SMARTME, i bought my Sta Fe from Hyundai Alabang branch last year.. It took already a year but I greatly appreciate the assistance they provided me. my agent is Beth, she is very professional.I will recommend this dealer with my colleagues, friends and my relatives.

**smartme** · June 15th, 2011 09:35 AM

I'm from SMART Com., Inc.

(Procurement Dept.)

our agent in Alabang is Sherile Monillas.

**kutangbato** · June 15th, 2011 09:37 AM

Originally Posted by dddaniel

I agree SMARTME, i bought my Sta Fe from Hyundai Alabang branch last year.. It took already a year but I greatly appreciate the assistance they provided me. my agent is Beth, she is very professional.I will recommend this dealer with my colleagues, friends and my relatives.

HMMMMM!!!!! Sa palagay ko iisang tao lang to. Is there a way to find out (mods) kung isa lang e-mail add and ip address ng mga ire.

Kaduda- duda ini!!!

**CVT** · June 15th, 2011 09:57 AM

Originally Posted by smartme

Based on my experience dealing in Hyundai Alabang, the dealership is very good so as with my Agent, we purchased various Hyundai vehicles from them 6 units/month and all I can say is they are great!

Bro.,- ano bang model ng sasakyan ang binibili mo at the rate of 6 units/month sa Hyundai Alabang?

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