Hyundai Alabang Experience

[bhengko]

I just want to share my experience with Hyundai Alabang.
Here is my letter to their Head of Sales.

-----------
I would like to call your attention regarding my request for refund amounting to Php 5,000.00.
The amount is the reservation I made for Hyundai Accent last April 13, 2011.

From the time I have done the reservation, your Sales Agent, Maricar Rodriguez promised to deliver the unit on April 16, 2011 which actually didn't happen.
I was calling and texting her on April 16, 2011 to follow up the unit but to my dismay she never replied to all my text nor did she answered the several calls I made to her on that day.
To my disappointment, I contacted the Sales Agent from Hyundai Global City on the same day and went to their Showroom to find the unit ready and available.
In short, I finalized my transaction and got my unit from Global City on April 19, 2011 without hearing any updates from your sales agent, Maricar Rodriguez.
The only time I was able to talk with her was on the morning of April 19, when I called the landline number and asked to be transferred to her which somewhat caught her unaware of my call.. So, I asked her why she was not returning my call and not replied on my text messages. She reasoned that she was in a meeting on that day... What a lame excuse.

Currently, I feel like Im in an obstacle refunding a small amount of Php 5,000.
I sent my request letter for refund last April 19, 2011, from time to time call and send text messages.
It has been a month now but I still haven't gotten any solid answer from her end.
She would just reason that it is not yet approved.
My contact told me that it only takes less than a week to process the refund.

I was just wondering if some of your sales force have this kind of attitude in dealing with customers I would hesitate and put you in as the least of my choice.

I hope this may have enlightened you and helped you in some way to develop your sales service.

Thanks.

[bhengko]

Here is the response from my email.

-----------
Dear Mr. Jaime,


My sincere apology for the sad experience you had with our agent, Ms. Maricar Rodriguez.
I will coordinate that your reservation be done immediately , we will keep in touch within the day and rest assured that i will deal with the SC regarding this matter.
[SIZE=2]If in case you will be needing help on the servicing of the unit you acquired from Hyundai global, pls. feel free to call me for assistance[/SIZE]


Thank you and i appreciate this feedback.
Again, my apology..


Eva C. Chan

----------------

I want to commend her for the reply and future action and for seeing my letter as a positive feedback to improve their sales service.

[asb75]

if nothing happens within today or tomorrow send this comment to HARI para maalarm sila diyaan sa sales agent na yan. second huwag ka na din sa kanila magpa PMS. sa ibang branch ka nang Hyundai magpaPMS in future.

[jhnkvn]

If I remember, there are three branches of Hyundai along Alabang-Zapote road. Alam ko kasi dati maling showroom yun napuntahan ko -- "Sir, walang ganyang SA dito. Doon yun sa kabila" which one is it? Yun malapit sa Southmall?

[CVT]

There are actually two.

The first one, across Zap-Alab Road from SouthMall. The second (newer) one, across Zap-Alab Road from Isuzu Alabang....

13.1K:bike:

[bhengko]

The address is FMW Building, Tierra Nueva Subd. on their website.
Im not familiar since I have not visited their place.
I made the transaction over the phone and deposited the reservation fee to Hyundai Alabang account.

[EDU888]

Here is the response from my email.

-----------
Dear Mr. Jaime,


My sincere apology for the sad experience you had with our agent, Ms. Maricar Rodriguez.
I will coordinate that your reservation be done immediately , we will keep in touch within the day and rest assured that i will deal with the SC regarding this matter.
[SIZE=2]If in case you will be needing help on the servicing of the unit you acquired from Hyundai global, pls. feel free to call me for assistance[/SIZE]


Thank you and i appreciate this feedback.
Again, my apology..


Eva C. Chan

----------------

I want to commend her for the reply and future action and for seeing my letter as a positive feedback to improve their sales service.

alam mo nakakinis . Khit nag apologize nato si chan pero feeling ko bkit nakakapasok sa kanila itong mga klase ng ahente, NAKAW HARAPAN ITO TEH, and this apology should not be enough. Dpat ito ma ban na sa lahat ng automobil dealerships . Ang kapal ng muka na nsa meeting daw sya kya di cya nagrereply. Khit siguro late night pag uwi mo pede ka magreply kung gusto mo or early in the morning. WHAT A NERVE! Ms. Chan, Nag aalaga kayo dyan ng SWINDLER!

[aleksalazar143]

I re-track my earlier phrases for Hyundai Alabang.....My cargo cover is defective and Mr. Jordan on my last PMS included in the warranty to replace it and it seems that was it...I've tried calling and texting Hyundai Alabang including Mr. Jordan and it's 3 weeks now and no news whatsoever...It seems we are going to have a hard time claiming warranties....they SUCKS!!!

[stv13]

bad after sales service talaga diyan sa hyundai alabang...lalo na dun sa tapat ng southmall...hirap pa hanapin ng mga managers diyan pag magrereklamo ka. hindi na ako bibili uli sa kanila.

[cjv_justice]

ako naman parehong sablay yung pinagtanungan kong sa sales nitong dalawang dealer na to (LP & Alabang) regarding their i10...

[macstar1]

I re-track my earlier phrases for Hyundai Alabang.....My cargo cover is defective and Mr. Jordan on my last PMS included in the warranty to replace it and it seems that was it...I've tried calling and texting Hyundai Alabang including Mr. Jordan and it's 3 weeks now and no news whatsoever...It seems we are going to have a hard time claiming warranties....they SUCKS!!!

The Jordan you are reffering to could be the same Jordan that is now in Hyundai BGC.
Could be the reason your calls are getting ignored.

I suppose its a case to case basis.

My first Hyundai was a 2007 Tucson from Hyundai Shaw.
Agent back then was Joan Serafica who was very accommodating.
She even met us at SM Dasma for the DP, and delivered the unit all the way from Shaw to my house at Cavite.
Unfortunately, when she left Hyundai Shaw, after sales service is no longer the same.
I then tried Hyundai Dasma for PMS and the SA (Monching?) was also very accommodating.

Now for my Elantra, I was comparing Jordan's (Hyundai BGC) offer with other dealers.
He said he don't need to offer a DVD/TV like others, because their 1.8 already have a DVD/TV built-in
I was a bit skeptical so I asked him to send a picture.
As it turned out, no TV/DVD but the standard, integrated HU.
The rest of his explanation pissed us off so my wife decides to go for the other dealer.

[maverick_net]

Does anybody know Ms Eva Chan email address? Pls PM if you do. I have some issue to address with her in this dealership.

Here is the response from my email.

-----------
Dear Mr. Jaime,


My sincere apology for the sad experience you had with our agent, Ms. Maricar Rodriguez.
I will coordinate that your reservation be done immediately , we will keep in touch within the day and rest assured that i will deal with the SC regarding this matter.
[SIZE=2]If in case you will be needing help on the servicing of the unit you acquired from Hyundai global, pls. feel free to call me for assistance[/SIZE]


Thank you and i appreciate this feedback.
Again, my apology..


Eva C. Chan

----------------

I want to commend her for the reply and future action and for seeing my letter as a positive feedback to improve their sales service.

[CVT]

Noon, na-o-overfill nila ang engine oil,- kaya pumupunta pa ako ng local gas station para i-drain ang >1L ng langis... Sayang ang pera at oras... That was about 3 years ago.

Pero, after that,- tama na ang level ng langis pag nagpapa-oil change ako sa kanila....

17.9K:cupid2:

[Fil Trans]

How is Hyundai Alabang (the one beside Petron) these days?

Im thinking of getting a unit from them.

Thank you very much.

[CVT]

How is Hyundai Alabang (the one beside Petron) these days?

Im thinking of getting a unit from them.

Thank you very much.

This is the Branch along Commerce Avenue bro, right?

They're good and they know their trade well. Also light and easy to deal with. Professional staff and competitive pricing vs other HARI branches.

[ponting]

I just want to share my experience with Hyundai Alabang.
Here is my letter to their Head of Sales.

-----------
I would like to call your attention regarding my request for refund amounting to Php 5,000.00.
The amount is the reservation I made for Hyundai Accent last April 13, 2011.

From the time I have done the reservation, your Sales Agent, Maricar Rodriguez promised to deliver the unit on April 16, 2011 which actually didn't happen.
I was calling and texting her on April 16, 2011 to follow up the unit but to my dismay she never replied to all my text nor did she answered the several calls I made to her on that day.
To my disappointment, I contacted the Sales Agent from Hyundai Global City on the same day and went to their Showroom to find the unit ready and available.
In short, I finalized my transaction and got my unit from Global City on April 19, 2011 without hearing any updates from your sales agent, Maricar Rodriguez.
The only time I was able to talk with her was on the morning of April 19, when I called the landline number and asked to be transferred to her which somewhat caught her unaware of my call.. So, I asked her why she was not returning my call and not replied on my text messages. She reasoned that she was in a meeting on that day... What a lame excuse.

Currently, I feel like Im in an obstacle refunding a small amount of Php 5,000.
I sent my request letter for refund last April 19, 2011, from time to time call and send text messages.
It has been a month now but I still haven't gotten any solid answer from her end.
She would just reason that it is not yet approved.
My contact told me that it only takes less than a week to process the refund.

I was just wondering if some of your sales force have this kind of attitude in dealing with customers I would hesitate and put you in as the least of my choice.

I hope this may have enlightened you and helped you in some way to develop your sales service.

Thanks.

i have same experience recently only last May 2011. Same SA Maricar Rodrigues, same attitude promised everything to get the order..she don't bother to reply ur message and answer ur call. kami pa tawag ng tawag sa kanya never sya tumatawag.. reason ? " same nasa meeting " pati ung act of god insurance sabi kasama during negotiation, nung bayaran na sabi di daw kasama so para lang matapos at makuha ang unit binayaran nanamin.. is short na pull out nanamin Tucson GLS2.0.. pero gumastos ako sa re-booking ng ticket ko dahil di nasunod ung sinabing pull-out ng unit..

heto na after ko nakuha unit, nag text at twag ako para tanungin ung extension ng delivery invoice para magamit namin sasakyan ang sabi lagi is pinadala na in 2weeks wla kami na rec;v meaning dipa pala nya giangawa .. so di namanin magamit sasakyan hangan sa nag complain at kinausap nanamin manager nya na ayaw nanamin kausapain ang babaeng yun at bigyan kami ibang agent..

WARNING : KUNG BIBILI KAYO SA HYUNDAI - ALABANG INFRONT OF ISUZU WAG NA WAG KAYONG MAKIPAG DEAL KAY MARICAR RODRIGUEZ TATAAS LANG BLOOD PRESSURE NYO SA KANYA...PLEASE SPREAD THIS MESSAGE..

PONTING..

[bhengko]

Yes, never deal with this agent, Maricar Rodriguez.
Napaka unprofessional and sinungaling.

[smartme]

Based on my experience dealing in Hyundai Alabang, the dealership is very good so as with my Agent, we purchased various Hyundai vehicles from them 6 units/month and all I can say is they are great!

[av8or5]

Based on my experience dealing in Hyundai Alabang, the dealership is very good so as with my Agent, we purchased various Hyundai vehicles from them 6 units/month and all I can say is they are great!

Sir, your post being only 2 and giving them good feedback without too much information..sounds like its just to cover up something..hmmmmm. Sino ba agent ninyo? and you work for purchasing? kasi, 6 units per month from Alabang Hyundai. Kindly give more details as your not credible yet

the post just warns them of a certain Sales Consultant named Maricar Rodriguez.

[batang_raon14]

to add though... I wouldn't choose Hyundai Alabang or Las Pinas. Walang isang salita. Pre-purchase ganito't ganyan, come unit acquisition yung mga pinangako kailangan PESOS++ para talagang maikabit sa unit mo. BS.

Could be wrong, but that's what I experienced with Nick San Juan though. Their sales manager (a certain Ms. Marcelo) didn't help either.