grand starex's crankcase blew up!

**pup2** · May 2nd, 2009 04:22 AM

Ouch, sorry about the experience. Lemon unit or no, sana man lang naging mas mabilis at sympathetic ang response. Kaya nga brand new ang kinukuha eh para reliable at stress-free tapos either lemon unit or worse, design defect pa nakuha mo. The least they can do is empathize -- as in kung sa kanila nangyari yun how would they feel?

**nosferatu194** · May 2nd, 2009 10:27 AM

Originally Posted by pup2

Ouch, sorry about the experience. Lemon unit or no, sana man lang naging mas mabilis at sympathetic ang response. Kaya nga brand new ang kinukuha eh para reliable at stress-free tapos either lemon unit or worse, design defect pa nakuha mo. The least they can do is empathize -- as in kung sa kanila nangyari yun how would they feel?

i was really expecting an immediate response and an apology man lang from them...but i had to bug them for a week to get a service unit, i also wrote separate emails to the dealer and their main ofc..no response..my next car will definite be ANOTHER brand..

**Horsepower** · May 2nd, 2009 01:37 PM

Whatever caused it, it must be something isolated.

CRDI-VGT engines of Hyundai are pretty strong. Imagine, yung Santa Fe, nailusong ko yun accidentally sa Windshield-deep flood (yes, you read it right, Windshield). Di naman nasira. Nothing changed. Even tested it to run 200kmh next day, ok naman.

I'm pretty sure HARI would replace your engine if it's too complicated/pointlessly costly to fix (unless you have modified it say with Alcohol Injection which f*cked up an SF CRDI VGT engine - of course, HARI declined to replace the engine since the warranty was voided).

Anyway, best of luck. Please update kung ano ginawa ng HARI. In any case, we have nice people here who can help if ever. :-)

**Horsepower** · May 2nd, 2009 01:53 PM

I don't quite get the need for emotional stuffs like emphatize, apology and whatever though.

These people are just sellers. Sure, they sold you something and gave a 5-yr warranty assurance for it. Their job is to fix it if something goes wrong within the lenght of the warranty agreement - unless you've modified it which voids the warranty.

AFAIK, HARI usually don't give a service vehicle but it's nice you were given one.

Try that with Toyota. Heck, they even blamed fuel here for their problematic D-4D engines. Hahaha! Never heard about anyone who was given a service vehicle while their car is being used as a guinea pig for hit and miss choking diesel engine "solutions".

**nosferatu194** · May 2nd, 2009 02:33 PM

Originally Posted by Horsepower

I don't quite get the need for emotional stuffs like emphatize, apology and whatever though.

These people are just sellers. Sure, they sold you something and gave a 5-yr warranty assurance for it. Their job is to fix it if something goes wrong within the lenght of the warranty agreement - unless you've modified it which voids the warranty.

AFAIK, HARI usually don't give a service vehicle but it's nice you were given one.

Try that with Toyota. Heck, they even blamed fuel here for their problematic D-4D engines. Hahaha! Never heard about anyone who was given a service vehicle while their car is being used as a guinea pig for hit and miss choking diesel engine "solutions".

apology and whatever are not technically necessary pero customer service relations is essential..
the van is totally stock, the only thing i replaced was the horn which was also bought and installed at the casa..
my friend had an accident while driving her toyota car..it was her fault but the dealer provided a service vehicle to her without having to ask..
also, my sister in law's laptop (HP) had a problem, the dealer also provided a service unit while her unit is being repaired..
i dont think they would do the same if the incident happened to president GMA or to a prominent figure..

**Joker"** · May 2nd, 2009 06:32 PM

Originally Posted by nosferatu194

hello to everyone, i'm an owner of an 8-month old grand starex (gold series). i purchased the unit from a local dealer (Hyundai Manila Bay) last Aug.'08. i had all the PMS at the same dealer and the current odometer reading is approximately 7,700 kms. last April 15, 2009, i was driving my van on my way home when i suddenly heared a loud bang from the engine bay, plumes of smoke billowed out from the engine bay. i immediately pulled to the side of the road to inspect the incident. i was surprised to discover the engine bay splattered with engine oil and the crankcase area near the engine mount has a gaping hole. i inspected the underside of the van and i saw oil dripping from the engine. i also recovered a few pieces of metal fragments which i recognized to be former parts of the engine's crankcase . i informed the dealer immediately about the incident and they sent a transport truck to pick up my unit a few hours later. the unit was then later brought to the dealer (Manila Bay). i asked them to give me a copy of the investigation result on how and ehy the incident occured. i asked the dealer how long it would take for them to replace the unit (since the unit is only 8 months old and very well under the 5-yr warranty) they told me that they are not sure and will have to wait for the result of the investigation how the incident happened. i requested for a service unit upon knowing that they couldnt give a definite timeframe for the duration of the repair. at first, they told me they dont have and they dont provide a service unit..that's the time i really got upset and demanded that they provide a service unit since the damage occured at a most unlikely condition (30 kph*2000rpm) i also sent an email to Hyundai Asia (philippines) and Hyundai Main regarding my complaint and the incident that occured...unfortunately until now they didnt respond..i had to bug them almost everyday for the service unit..after one week, they finally provided a service unit (a grand starex cvx)..the dealer also informed me that the vehicle is covered by the warranty so they will REPAIR it with no cost for me.. until now (april 27) i still dont have a definite date as to when they can return my unit to me..has anyone of you experienced the same defect? i'd appreciate your replies..thanks!!

Oh no! I remember my neighbor here in our Village towed his Grand Starex back to their house when I asked him why, he told me that there’s a loud knocking sound from the engine compartment and he don’t know what the hell happened that time so for safety reasons, he decided to towed his unit back home. I need to confirm what the real problem is. I will keep you informed… By the way, I think he delivered his Starex at Hyundai Ugong for inspection… Not sure though.

**hntk_03272000** · May 2nd, 2009 07:41 PM

dapat palitan ng casa ang unit.grabe abala niyan? update niyo po kami sir

**CVT** · May 12th, 2009 08:51 AM

Originally Posted by Joker"

Oh no! I remember my neighbor here in our Village towed his Grand Starex back to their house when I asked him why, he told me that there’s a loud knocking sound from the engine compartment and he don’t know what the hell happened that time so for safety reasons, he decided to towed his unit back home. I need to confirm what the real problem is. I will keep you informed… By the way, I think he delivered his Starex at Hyundai Ugong for inspection… Not sure though.

Any update here, please?

Is this a second case? Whew! Scary!

7909:taunt:

**4JGtootsie** · May 12th, 2009 11:43 AM

Be firm with your complain. They would try to blame you but dont get intimadated. In time you would get what you want. Good luck!

**mrv_g17** · May 13th, 2009 10:46 AM

Originally Posted by Horsepower

Never heard about anyone who was given a service vehicle while their car is being used as a guinea pig for hit and miss choking diesel engine "solutions".

this is the MAIN reason why most of the investors in Philippines are enjoying the luxury of abusing the consuming public.

the quality of Customer Service in Philippines is way, way below standard.