grand starex's crankcase blew up!

[nosferatu194]

hello to everyone, i'm an owner of an 8-month old grand starex (gold series). i purchased the unit from a local dealer (Hyundai Manila Bay) last Aug.'08. i had all the PMS at the same dealer and the current odometer reading is approximately 7,700 kms. last April 15, 2009, i was driving my van on my way home when i suddenly heared a loud bang from the engine bay, plumes of smoke billowed out from the engine bay. i immediately pulled to the side of the road to inspect the incident. i was surprised to discover the engine bay splattered with engine oil and the crankcase area near the engine mount has a gaping hole. i inspected the underside of the van and i saw oil dripping from the engine. i also recovered a few pieces of metal fragments which i recognized to be former parts of the engine's crankcase . i informed the dealer immediately about the incident and they sent a transport truck to pick up my unit a few hours later. the unit was then later brought to the dealer (Manila Bay). i asked them to give me a copy of the investigation result on how and ehy the incident occured. i asked the dealer how long it would take for them to replace the unit (since the unit is only 8 months old and very well under the 5-yr warranty) they told me that they are not sure and will have to wait for the result of the investigation how the incident happened. i requested for a service unit upon knowing that they couldnt give a definite timeframe for the duration of the repair. at first, they told me they dont have and they dont provide a service unit..that's the time i really got upset and demanded that they provide a service unit since the damage occured at a most unlikely condition (30 kph*2000rpm) i also sent an email to Hyundai Asia (philippines) and Hyundai Main regarding my complaint and the incident that occured...unfortunately until now they didnt respond..i had to bug them almost everyday for the service unit..after one week, they finally provided a service unit (a grand starex cvx)..the dealer also informed me that the vehicle is covered by the warranty so they will REPAIR it with no cost for me.. until now (april 27) i still dont have a definite date as to when they can return my unit to me..has anyone of you experienced the same defect? i'd appreciate your replies..thanks!!

[Ventoy]

Dito masusubukan yung sinasabing 5 years warranty ng HARI. So this means a 5 Year Warranty is Valid enough to justify their anticipation on such Engine damage. What could be the possible reason since PMS was done by the CASA itself. It could be the mistake done by their own mechanic on the Last PMS!!!!??

[bambino]

baka naman isolated case ito

duda ko may nakalusot sa quality check from manufacturing level

[nosferatu194]

baka naman isolated case ito

duda ko may nakalusot sa quality check from manufacturing level

sana nga isolated case lang pero im expecting naman a more "proper" response from them..ignoring a customer's complaint could reflect the way they conduct customer service and satisfaction..im not even sure if i still have the same confidence in their product if the option they would choose to solve my problem is just replacing the crankcase..they might as well change the entire engine..

[aga_cruz]

me incident naba nangyari sa ibang grand starex user ito?

[cabanerofr]

Kung defect sa engine at hindi lapses sa regular service maintenance, sana palitan na lang nila ng bagong unit. Kamahal na unit tapos maaabala ka sa paggamit ...

[oj88]

If they're doing the investigation/forensics right, determining the cause of the failure may take a while. Plus, they need to process the request for a new engine. And then there's the paperwork involved with changing the engine number on the registration papers and all that hullabaloo.

Personally, I'd give them all the time they need (up to some reasonable extent, of course) to fix it and to make sure it doesn't happen again.

[jav-jav]

hello to everyone, i'm an owner of an 8-month old grand starex (gold series). i purchased the unit from a local dealer (Hyundai Manila Bay) last Aug.'08. i had all the PMS at the same dealer and the current odometer reading is approximately 7,700 kms. last April 15, 2009, i was driving my van on my way home when i suddenly heared a loud bang from the engine bay, plumes of smoke billowed out from the engine bay. i immediately pulled to the side of the road to inspect the incident. i was surprised to discover the engine bay splattered with engine oil and the crankcase area near the engine mount has a gaping hole. i inspected the underside of the van and i saw oil dripping from the engine. i also recovered a few pieces of metal fragments which i recognized to be former parts of the engine's crankcase . i informed the dealer immediately about the incident and they sent a transport truck to pick up my unit a few hours later. the unit was then later brought to the dealer (Manila Bay). i asked them to give me a copy of the investigation result on how and ehy the incident occured. i asked the dealer how long it would take for them to replace the unit (since the unit is only 8 months old and very well under the 5-yr warranty) they told me that they are not sure and will have to wait for the result of the investigation how the incident happened. i requested for a service unit upon knowing that they couldnt give a definite timeframe for the duration of the repair. at first, they told me they dont have and they dont provide a service unit..that's the time i really got upset and demanded that they provide a service unit since the damage occured at a most unlikely condition (30 kph*2000rpm) i also sent an email to Hyundai Asia (philippines) and Hyundai Main regarding my complaint and the incident that occured...unfortunately until now they didnt respond..i had to bug them almost everyday for the service unit..after one week, they finally provided a service unit (a grand starex cvx)..the dealer also informed me that the vehicle is covered by the warranty so they will REPAIR it with no cost for me.. until now (april 27) i still dont have a definite date as to when they can return my unit to me..has anyone of you experienced the same defect? i'd appreciate your replies..thanks!!

sorry to hear that sir...
to begin with, vehicle, whatever make it is.. gawa ng tao yan.. from it's earliest stage.. meaning even the most miniscule part.. so hindi natin maiiwasan ang product failure from time to time. may human human intervantion kasi..
i remember one time na nag-pull out ako ng g.starex from our stockyard 2 years ago. the same thing happened, smoke from the engine housing, loss compression etc..then nag-stall na yung engine.. what happened was nabali ang crank shaft. who would've imagined na puwedeng mabali yun.. pure steel yun.
the point is cases like these, even with other brands, happen though very isolated.
now what you can do is go to HARI, dito na sa may ayala ave office nila, i think 3-4 buildings from paseo. don't take no for an answer. same with hyundai manila bay.. baka kasi lumang unit din nabigay sa'yo sir. they have this way kasi na they stock up lot's of units. malaki inventory nila so puwedeng luma na din ang naibigay sa'yo. kaya nga malaki sila magbigay ng discount.
have a safe motoring sir

[Joker"]

hello to everyone, i'm an owner of an 8-month old grand starex (gold series). i purchased the unit from a local dealer (Hyundai Manila Bay) last Aug.'08. i had all the PMS at the same dealer and the current odometer reading is approximately 7,700 kms. last April 15, 2009, i was driving my van on my way home when i suddenly heared a loud bang from the engine bay, plumes of smoke billowed out from the engine bay. i immediately pulled to the side of the road to inspect the incident. i was surprised to discover the engine bay splattered with engine oil and the crankcase area near the engine mount has a gaping hole. i inspected the underside of the van and i saw oil dripping from the engine. i also recovered a few pieces of metal fragments which i recognized to be former parts of the engine's crankcase . i informed the dealer immediately about the incident and they sent a transport truck to pick up my unit a few hours later. the unit was then later brought to the dealer (Manila Bay). i asked them to give me a copy of the investigation result on how and ehy the incident occured. i asked the dealer how long it would take for them to replace the unit (since the unit is only 8 months old and very well under the 5-yr warranty) they told me that they are not sure and will have to wait for the result of the investigation how the incident happened. i requested for a service unit upon knowing that they couldnt give a definite timeframe for the duration of the repair. at first, they told me they dont have and they dont provide a service unit..that's the time i really got upset and demanded that they provide a service unit since the damage occured at a most unlikely condition (30 kph*2000rpm) i also sent an email to Hyundai Asia (philippines) and Hyundai Main regarding my complaint and the incident that occured...unfortunately until now they didnt respond..i had to bug them almost everyday for the service unit..after one week, they finally provided a service unit (a grand starex cvx)..the dealer also informed me that the vehicle is covered by the warranty so they will REPAIR it with no cost for me.. until now (april 27) i still dont have a definite date as to when they can return my unit to me..has anyone of you experienced the same defect? i'd appreciate your replies..thanks!!

Oh no! I remember my neighbor here in our Village towed his Grand Starex back to their house when I asked him why, he told me that there’s a loud knocking sound from the engine compartment and he don’t know what the hell happened that time so for safety reasons, he decided to towed his unit back home. I need to confirm what the real problem is. I will keep you informed… By the way, I think he delivered his Starex at Hyundai Ugong for inspection… Not sure though.

[CVT]

Oh no! I remember my neighbor here in our Village towed his Grand Starex back to their house when I asked him why, he told me that there’s a loud knocking sound from the engine compartment and he don’t know what the hell happened that time so for safety reasons, he decided to towed his unit back home. I need to confirm what the real problem is. I will keep you informed… By the way, I think he delivered his Starex at Hyundai Ugong for inspection… Not sure though.

Any update here, please?

Is this a second case? Whew! Scary!

7909:taunt:

[4JGtootsie]

Be firm with your complain. They would try to blame you but dont get intimadated. In time you would get what you want. Good luck!