I own a civic 2005. I came to Honda Kalookan because according to my regular casa at Quezon Ave, it would take 2 weeks to fix a prob with the steering, pinpointing the prob to the gearbox (they say it needed to be remanufactured at the plant). I sought 2nd opinion from Honda Kalookan and I was told they would just have to replace the hose (which by the way, cost almost 10K!) and it would take about 2 days. So I had that repaired and paid almost 19k for parts and services. When I went home, I noticed that the hood was slightly raised so went back to the casa to have it fixed. After 2 weeks, I encountered a prob with my steering - it made this noise when I turned. Turns out there was a leak! They just put some steering fluid, but the day after, same prob. I went back to Kalookan for a back job (2 days again - I was told, they just needed to align the hose with whatever it was connected to). After 2 weeks, same story, ie, same problem and they aligned the hose etc. In addition, I came home and found a shoe missing (I had a pair). I called their attention and asked about my shoe, talking to 3 people, none of whom returned my call. After another - you guessed it - 2 weeks, the same problem. It was my 3rd backjob!!! They made me pay a lot and they couldn't fix the problem. I go to casa because of the (mistaken) assumption that they know their cars and how to fix any problem of their cars.
They're not doing anything different and they seem incompetent.