Honda Casa / Service Center [Merged]

**number001** · June 11th, 2006 12:31 AM

Originally Posted by carlocaraddict

I went to Honda Shaw today. Grabe, ang kukupad ng mga tao dun. Kung di mo pupukpukin, hindi gagalaw yung papers mo. Ang tagaal! Babayaran mo nalang eh magaantay ka pa ng mga one hour.

Ok ba sa Honda Cars Manila magpaservice?

This is sooooooo true! We had an appointment for 8am. The CRV was brought to Honda Shaw at the agreed time and they only finished around 3:30+pm (including waiting to make the payment). Btw, the service is just for the first 1T kms. I wonder why did they even bother taking appointments if the results are the same as having a free-for-all system? There were so many vehicle for servicing, either because Honda Shaw overbooked their appointments committments or they dont turn down any vehicle arriving at their doorstep. They didnt even bother detailing the vehicle after the service.

From experience, Honda Manila details the vehicle a bit after each service session.

**oldblue** · June 11th, 2006 07:26 AM

Originally Posted by Autobeat

Experienced this as well with Shaw! Called up at 4pm, sabi nila ok na for pick-up yung kotse. I even gave them 30mins more and arrived at 4:30pm. Almost 5:30pm na nila nabigay yung billing/invoice so I could pay na sa cashier. Almost 1 hour! The SA was friendly naman, but their billing work processes seems inefficient. 1 hour!? :swear:

Eto pa, matagal rin sa claiming na nung sasakyan! Hinanap ko na lang yung sasakyan and saw it was parked naman na sa carwash/release section pero walang kumukuha! :swear: Nakita ko yung susi naka-insert sa doorlock, so ako na lang ang naglabas from that section to the exit. Pagdating ko sa exit, parang nag-aantay pa rin sa wala yung mga nauna pa sa akin sa claiming area.

geessh!!!! gusto ko pa naman magkarun ng Civic 2006. hanggang ngaun ganyan pa din? this is actually true, even sa libis. yan claiming ng tsikot from the service area. after waiting for the bills to get processed that took like forever. kala mo tapos na pagka-bayad mo sa cashier, only to find out na clueless pati sikyu sa claiming area and another 30 mins pa sa waiting time.

parati ko na-eexperience yan sa libis. yun tipong tanaw mo na nakaparada yun civic mo sa malayo pero wala pa din kumukuha! buti nakuha mo sa'yo, ang alam ko off-limits owners sa service area unless may kasama ka mechanic.

**carlocaraddict** · June 11th, 2006 08:40 AM

experienced this ultra slow service when we had our 1st 1,000km check up. Btw, my my mom filled up the customer satisfaction service form and yes, she was not satisfied. Two days after tumawag ang Honda Shaw asking why she wasnt satisfied, so my mom explained. Then tumawag ulit, "pinagsabihan na daw yung mga taong involved dun sa service". As if naman bibilis yun. I have friends who have their Honda cars serviced in Honda Shaw and parepareho tayo ng complain. Oh baka nanaman may mag email dito sa tsikot na sinisiraan natin ang Honda Shaw. Wala naman masama magsabi ng totoo kasi na experience naman namin talaga ito. Ang hirap kasi minsan, ikaw na nga nagsasabi ng totoo, ikaw pa masama.

**carlocaraddict** · June 11th, 2006 08:49 AM

Originally Posted by Autobeat

Eto pa, matagal rin sa claiming na nung sasakyan! Hinanap ko na lang yung sasakyan and saw it was parked naman na sa carwash/release section pero walang kumukuha! :swear: Nakita ko yung susi naka-insert sa doorlock, so ako na lang ang naglabas from that section to the exit. Pagdating ko sa exit, parang nag-aantay pa rin sa wala yung mga nauna pa sa akin sa claiming area.

yeh. since soooooooooooobraaaaaang tagal (as if inaantay mo na ang xmas), finally nakapila na yung CR-V namin sa carwash, di gumagalaw. Tapos gumalaw, tapos may isiningit na isa pang car. bwisit! sabi namin, ipapull out na sa carwash yan, sobrang tagal. Total, malinis pa naman yan.

I think this is a wake up call for Honda Shaw. Ang layo nyo sa Toyota! Particularly sa Toyota Shaw. We have been servicing our Corollas (Ae92, 101 and 111) there and suki na kami nyan for 13 years and super satisfied kami sa service nila. Mahal lang ng konti sa Toyota Makati, dinadayo pa namin yun. We usually bring our Corolla there at 8am. Pag sinabi ng Service Advisor na before lunch, before lunch talaga. Kung may problema, iniiform kami agad by mobile phone. Two days after tinatawagan din kami ng TS to check kung ok yung car. My mom is very happy with their service, unlike sa Honda Shaw.

**oldblue** · June 11th, 2006 03:34 PM

bad trip talaga yan mga ganyan service centers. magbabayad ka nga pinag-aantay ka pa ng matagal. malayung-malayo sila sa ibang business establishment, mabilis pa sa alas kwatro pag amoy na ng pera pinaguusapan

btw, na-nonotice nyo ba na parang low morale ang mga service/crew/admin personnel ng Honda? pero yun naman mga sales rep eh akala mo kung sino napakataas, na para ba utang na loob mo pa bumili sa kanya. parang palpak management style dyan, the characteristics of their employees are bordering on both extremes (low morale and ultra-super spirited "prestigious ka ekekan" morale". hindi balanced.

**bukaszippermo** · June 11th, 2006 05:54 PM

HONDA MAGALLANES - HORROR ISTORY

I've made up my mind to buy a City 1.3 CVT. Nagka areglohan na kami nung dealer ng company namin (she offers good discounts/freebies daw sa employees)

Kahapon tinext ako nung dealer at ni refer sa isang sales agent kase di raw sya papasok. The sales agent was expecting me na raw. Punta nako ng HONDA MAGALLANES (Makati) para mag test-drive, pa reserve at mag down! Pag dating ko dun, the sales agent was nowhere in sight. I asked for him, wala raw. Sabi ko, pwede ba nilang kontakin at nandun na ako. Di raw nila alam kung nasan.

They sent a diff sales agent who assisted me sa pag test drive. The whole test drive, tahimik lang sya. Pag tinatanong ko about DVT, 7-Speed, etc. Tipid sya sa sagot. "Opo" "Medyo po" etc. and wasn't doing any "sales talk" at all.

After nung test drive, I asked about the UVT rear seats, so dinemo nya. Binaba yung upuan at tinaas, and that was it. I was expecting if mag sales talk sya at pakita yung engine, explain yung "Most talked about" CVT tech. atbp. features ng City. Pero alaws... kung ano lang tanong ko yun lang din sasagutin nya. Interesado ba silang mag benta talaga? O na-abot na kase nila quota nila for the year?

1 hour nako dun, la parin yung sales agent who was "expecting" me. Yung nag assist sakin, nandun na sa mga receptionists, nag te-text at inaantok. Wala nang kumaka-usap sakin. May mga dumating pang mga "potential" customer, walang lumalapit na sales agent. They were just sitting on their lazy asses, mukhang bored na bored. Kung kelan lang sila tawagin, saka lang lalapit.

So ayan, inindyan nako, la pakong maka usap ng matino. Tinawagan ko na yung "sales agent" na yun. Di sinasagot ang phone. Tinawagan ko yung company dealer namin, "cannot be reached". sa daming beses ko sila tinawagan, halos ma ubos cell batt ko.

Yung CITY quotation na galing sa dealer na inabot sakin pagdating ko, wala man lang nag explain..

"WTF!"

Sa inis ko, umuwi ako dala dala yung pang down ko. Derecho ako sa PC at nag hanap ng forums about HONDA PH. I'm real glad at dito ako bumagsak sa tsikot forums. langya, after reading thru the posts, sablay nga talaga ang HONDA MAGALLANES! :down: Imagine, di man lang nag return call yung dalawang agent sakin. Kahit text man lang. ut0t!

Buti na lang di ako dun bumili. Hmm... baka lalo akong na diniscriminate nun kase naka tsinelas lang ako nung pumunta ko.

Anyway, hanap na lang ako ng ibang dealer. Baka sa Balintawak. Ok reviews dun eh. Layo nga lang... Ang shaw ba ok? Kaso Ayala din yun eh!

**MAXBUWAYA** · June 12th, 2006 04:43 PM

Ayala owned Honda Casas Sucks. Bad culture!!!

As For me I dont trust Honda Casas For PMS. They have a LOT TO HIDE when your car is being service.

Though i have a good experience with Honda Manila that is run by Yuchengco and their insurance are good too. (Malayan)

**oldblue** · June 12th, 2006 05:42 PM

* bukas zipper mo,

'lam ko kumbakit tamad mag-demo yan agent mo or di ka sinipot ng agent talaga, parang wala pa ata isang libo commission nila sa city eh hehehe.

*maxbuwaya, yan nga ang badtrip sa mga ayala-owned hondas, pinapatakbo nila parang bangko o ayala life, kuripot magpasweldo pero gusto nila prestigious. puwede ba yun?

**BlueBimmer** · June 12th, 2006 06:03 PM

bukaszippermo, ok avatar natin ah :D

**typhoon** · June 12th, 2006 06:31 PM

Last experience ko sa Honda Shaw medyo hindi kagandahan. Wala naman ako reklamo sa kanila prior to that pero after nun ayoko na bumalik.

Nagloko idling ko with a/c on after ko magpa-minor tuneup sa kanila. TO THINK NA TUNE-UP UN HA na presyong ginto. Nakaka-ilang metro pa lang ako nung kinuha ko yung oto lumabas yung problem then binalik ko agad sa kanila. Wala naman ganun problem before. Nung pagbalik ko hindi rin masolusyunan kung ano ano pang bagong gastos sinasabi. Dinala ko na lang kay Mang Mario tapos ang problema.

Ok lang sana sakin magbayad ng medyo mahal basta pulido sana gawa. Double whammy talaga.