smart infinity

[Galactus]

Dear Mr. Sheep,


Thank you for bringing this matter to our attention.

Indeed, it has been one of our primary imperatives to observe quality customer service and we regret to learn that you were treated otherwise. With this regard, please be informed that we have communicated your concern with the concerned authorities for proper handling.

Rest assured that this concern is now being attended to. Likewise, we have requested the said group to provide you with an immediate update on the matter.

Meanwhile, we seek for your understanding as necessary actions are being carried out to address your concerns. We also would like to apologize for the inconvenience this has caused you.


Sincerely,

XXXXXXXXXX
Customer Care

Hehehe, this is a standard template. Notice the lack of specific details. Their CC department doesn't even have the decency to draft a personalized reply. So I doubt if they would be acting on it anytime soon. Meanwhile, grit your teeth and bear with the inconvenience.

Just our luck that their rival's customer service isn't much better.