i've just subscribed to smart infinity and their service sucks bigtime

to make the long story short ...

-i was eying a black berry bold
-went to smart wireless center alabang town center
-was told that units were scarce if i really wanted the unit should go on and subscribe with infinity
-contacted the infinity account officer referred to me Mary Grace Lee she offered to schedule a personal visit
-everything was going smooth even offered to accommodate my other line subscription to spare me from the hassle of going to the wireless center
after i signed the documents and paid the initial monthly deposit she was then very hard to reach
- numerous dropped calls sometimes she replies via text message that she would call back but no response after hours of waiting
-promised that my infinity line will be activated after 2hrs, longest would be 24hrs but it took 48 hours and numerous follow ups to the 800 hotline
- my gold lite plan was promised to be activated after a day its been almost a week now but my sim is still useless
- promised me that if i subscribe to infinity i will get my black berry handset immediately but later on found out that it would take 'til march 27
-also i was misinformed she didn't informed me that the gold lite will not be capable of roaming when i was requesting for a change of plan she replied with a sigh that it would take time, malayo etc i was pissed so i told her that so be it if it was deemed that i was at fault...she responded that she was just doing me a favor and my gold lite plan was not her responsibility
-so until now everyday i make numerous phone calls to the 800 hotline just to follow up and inform them regarding my problem...the operators seem quite puzzled and was asking me to call my Infinity Management Officer and address my concerns to her....how can i do that if she was the problem?
-i was also requesting a change of IMO but it seems to me that the infinity group is sitting on the job.....no call from their supervisor as ive requested

- oh by the way the operators at the 800 number told me that my IMO said that there was technical difficulty that is why my gold lite sim up to now is still inactive but the IMO texted me that she was on sick leave and coulnt process my account (contradicting?)
so thats VIP service you get from infinity


"mabuti pa ang tindera sa palengke na binibilhan ko ng isda pag linggo pag late ako pumunta pinagtatabi nya ako ng sariwa dahil suki daw ako"

with infinity i couldn't blame them i signed a contract with them bonding me to their service for 2 years...i paid them and i think this is their so called vip customer service wala na akong kawala

i don't know how they would rectify this situation...

on the other hand smart communications signal is really good! the dead spots i often get from their competitor has a signal of full scale no dropped calls no and choppy conversations
i also want to applaud the operators handling the calls at their hotline the 800 number they are very helpful and indeed doing their job.....

but the bottom line is they are one group smart buddy or infinity.... much like a dozen of tomatoes if one is rotten the rest will also rot


sincerely

sheep
sim not activated up to this moment