We recently bought a 3D spin dryer from SM City North EDSA. After a few weeks, it would neither spin nor dry.

So we call up the 3D service guys (Northern Islands Co., Inc.). The unit was paid for by credit card and the receipt was lost. So we requested for a warranty certification from SM North EDSA (where the unit's records are). However, before we got hold of the certificate, the NICI guy comes over to check the unit. Since we do not have the certificate yet, we are forced to pay for the service fee which should have been refunded when we present the certificate.

However, when we got the certification (a day or two after), ayaw na ibalik yung service fee na siningil sa amin! The technician returned today to replace the faulty part (the motor) but did not bring our refund.

I called up NICI and the one who answered ('Shirley') said that they have forwarded the money to accounting and that they cannot get it anymore. In short, sorry na lang ako.

Put*ang ina ganun ba talaga?