Metrobank's Loss is BDO's gain

[daimengrui]

Got frustrated and angry with Metrobank this morning with regards to opening a checking account.

My predicament started when I wanted to open one with my current branch in Makati. I have two savings account there on two Makati branches. I called up one branch and asked them if it would be possible to open an account without appearing as I have accounts with them since 2003 already. I'll just send the details and other requirements via company messenger as I am located in Ortigas and work there as well. It is very inconvenient for me to drop by just to hear a lecture about being overdrawn and bouncing check laws when in fact I've had BPI and Equitable checking accounts before and not to mention my US checking accounts. I told them I find the step simply unnecessary.

The Metrobank policy insists this for first time metrobank checking account applications. I told them after work I am tired and wanted to go straight to my house to rest. I also noted to them that they have an online application system for opening checking account that in fact allows me to direct funds from an existing savings account to a new checking account. I told them how is this "Feature" present in my login screen when in fact I cannot USE it? What kind of online banking is that?

I said don't bother I'll pull off one account with them (where I put bulk of my savings) and just retain the payroll account as a conduit only for income.

I'm transferring my entire savings and consolidating them to BDO. The reason for this is the BDO branch I talked to is open till 7 pm and its inside a Mall where I feel safe and secure withrawing 7 digit amounts. Plus the fact that its just a few walking distance from my office. Their customer service is also friendly. The downside is I have to wait 6 mos (SA residency requirement) to get a checking account. Good thing the need for a checking account is not that urgent. I was simply consolidating my account and discovered Metrobanks uselessness.

Hope some execs * Metro is reading this. The checking acct will be used for future business transactions/paying of house mortgages and car loans.

Thanks to your INFLEXIBILITY you just lost a depositor. Why even my US Chase Bank account rep calls me back on a weekend or a holiday when I need him.

[Cult Zero]

i hope ok ang maging transaction mo with BDO. ako may sariling horror story sa kanila. nawalan kasi ng 2K (small amount but still) sa payroll account ko early this year. hindi rin maganda ang pag handle sa akin ng customer service nila. in the end sabi ko sa sarili ko charge to experience na lang kasi sobrang stress nako sa kanila. ni recommend ko rin sa HR namin na magbago kami ng bank for payroll kasi kadalasan offline pag payday ang atms nila and pag offline ang isa halos offline lahat.

[nurse_corrupted]

Ganun din ang complaint ko sa BDO. I opened an account na may passbook at atm. Naman, e yung malapit na two BDO banks dito samin e halos araw-araw offline ang atm machine. Very inconvenient ang mag withdraw ng 2k sa teller.

Kanina napadaan ako offline pa rin. Napailing na lang ako. Korni na mag deposit ng malaking pera tapos di ma withdraw sa atm kahit 500 petot.

[daimengrui]

Looks like all major banks are major head aches. Any more input on BDO before I finalize my transactions with them? Di pa naman tapos I just got a list of requirements from them. My metrobank branch manager just called up intayin daw nila ako even at 7pm sa branch if I want to open a checking account wag lang isara mga account ko dun...

Ang powerfull talaga ng word na "account pullout" noh?

:D

[daimengrui]

Ganun din ang complaint ko sa BDO. I opened an account na may passbook at atm. Naman, e yung malapit na two BDO banks dito samin e halos araw-araw offline ang atm machine. Very inconvenient ang mag withdraw ng 2k sa teller.

Kanina napadaan ako offline pa rin. Napailing na lang ako. Korni na mag deposit ng malaking pera tapos di ma withdraw sa atm kahit 500 petot.

I suppose this was before the merger with EPCI? Equitable has always had reliable ATMS pag super pila nga sa Metro dun ako nag wiwithraw eh

[bender]

The service between Metrobank and BDO is similar but it really depends on whether you have a good relationship with the branch manager. I like BDO more for the convenience of extended branch hours and that they are open on weekends. Regarding ATM's being offline on payday, I think that's normal with all the banks. I have more bad experiences with Metrobank especially their big Julio Vargas branch than BDO. very slow and inefficient.

[shadow]

IMO, they are just following protocols, for you to apply in person for a checking account...

just a question and no pun intended if you've been widrawing 7 digits on your account, the manager should at least know you personally? and can accommodate your request easily...

based on my experince even in widrawing a substantial amout kahit wala pang signature widrawal slip basta tumawag lang kami sa manager and let her know beforehand pumapayag naman ang bank namin kahit the next day na yun signature sa widrawal slip....

hinde ka ba kilala ng manager? I just find it odd that the manager doesn't know their preferred cleints...

my point is kung kilala ka ng manager, kahit hinde ka persoanlly pumunta ok na dapat

[empy]

wowowow...regular million peso withdrawals

[kumagbehota]

mukang kilala ata nga ng manager yung TS, tinawagan na eh...

about BDO me bad exp din ako jan nung nag-oopen ako ng checking, daming pabalik balik pa sa akin... buti pa UCPB walang kahirap hirap....

[c_cube]

hhmmm... may napapansin akong iba. no offense sa TS but parang OB ang dating. again no offense, hinala lang naman.. sorry OT