My girlfriend lives in front of the house of a home service auto detailing company. As my schedule is very hectic (36 hour duties, 7am-7pm office hours, etc.) and I am not blessed with a personal driver, I chose to avail of their services. A decision which I now regret.

Last weekend, some trees decided to say hello and touch the flanks of my Nissan Patrol during our department outing in Laiya, Batangas. I know a good exterior detailing can take care of the numerous fine scratches sustained.

So I decided to try to avail of this yet to be named home service detailing. I initially wanted to have it done last Sunday afternoon but they declined citing they were too busy. Monday was also not available. I'm duty Tuesday 7am to Wednesday 6pm and I need the vehicle here at the hospital. So we decided Thursday. At first they said, they cannot do it and wanted to have it done on a Friday (another duty day for me). Finally when I had my girlfriend asked them they said yes to Thursday.

So I wake up before 5am this morning. Drove with my brother to Caloocan (I live in Quezon City) to drop off the Patrol at my girlfriend's house (they're home service but I took the extra effort to bring the vehicle closer to them). And I then proceeded to go to work.

At around 10am I get a call that they cannot do it. It really got my blood pressure up. It was a big hassle for me to have to go to Caloocan with my brother in tow so I could leave the vehicle with them. Tonight I have a dinner in Alabang and have no vehicle to use (which would have been fine if the work was done, I was willing to sacrifice).

Sana na lang if they cannot deliver, they just say it in advance. My girlfriend lives in front of their doorstep for crying out loud.

So I called up Vince [Big Bert's]. According to Paul, their floor manager, if I had brought the vehicle to them before lunch, they could have pulled off the job. But now I cannot because the vehicle is stuck in Caloocan (with no driver) because of the Home Service Detailer's false promises. Tomorrow Big Bert's cannot accomodate me because of the upcoming MOA show. I want to rest on Saturday and I'm leaving for Cagayan de Oro next week. I do not want to leave the Patrol at home undetailed for the duration of my trip because I'll be more busy than ever when I return.

Sobrang hassle talaga. If only I knew they cannot deliver sana sa iba ko na lang pinagawa.

Mamaya ko na papangalanan ang sinungaling na shop na ito. Harang talaga. Big Bert's PROFESSIONAL Detailers pa din ang benchmark when it comes to quality and client handling.