Globe telecom scam

**beni23** · October 15th, 2013 04:05 PM

Globe is charging me 23k+ for my iphone replacement which still has a warranty until Feb 2014. Called the operator at nakarinig na sa akin na useless sila kasi wala din sila magawa. Talagang kelangan pumunta sa globe store.

7 times ako nagpunta dun at wala silang sinabi na may babayaran ako, ako naman in good faith na may warranty talaga yung phone ko.

Any advice para sa akin? At para masabon ko na rin ng todo yung manager dun.

#Retzing

**dreamur** · October 15th, 2013 04:28 PM

What happened to your old unit? If it got damaged by fault, then you need to pay for the replacement. The warranty covers only factory defects.

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**beni23** · October 15th, 2013 04:45 PM

Originally Posted by dreamur

What happened to your old unit? If it got damaged by fault, then you need to pay for the replacement. The warranty covers only factory defects.

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Ayaw gumana nung flash sir. Defective talaga siya, no sign of scratches or deforms sa body ng iphone.

#Retzing

**dreamur** · October 15th, 2013 05:34 PM

As long as you have returned your unit to globe, you shouls not be billed for any additional cost. Unless the new unit issued to you is of higher version (I.e. from 4 to 4S or 4s to 5s). You should elevate your case to the manager. Do not settle with the CSR.

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**junkun13** · October 15th, 2013 07:17 PM

minsan sir nakukuha sa init ng ulo. ilabas mo yon sa business center nila

**oj88** · October 15th, 2013 07:44 PM

It's probably just a misunderstanding. What's their justification for charging you for the replacement phone after showing them proof of warranty coverage?

**romejean** · October 16th, 2013 09:31 AM

Good day, sir, our experienced with globe was also a disaster.. The year was 2011, my wife ( being a subscriber for 7 years) unit was Iphone 4 . she paid 20k + something for the unit.Sa parking pa lang sa Trinoma hindi na kami magkarinigan...Immediatley binalik namin the following day, sabi observe lang muna...after the same thing happend again . Binalik namin at kinuha yung unit para irepair..But we demanded na palitan ng iba , but the manager insisted na hindi pwede..sa madaling salita umabot pa kami sa DTI Makati...At nagdala pa ng lawyer ang manager nila sa first meeting...sa second meeting nag dala din kami ng aming lawyer...at the verdict was in our favor , pinabalik namin payment ng unit and some payment for damages around 5k...pero sobrang hussle talaga, not worth the time..we switch to smart ever since..

**vinj** · October 16th, 2013 10:54 AM

When we got an Iphone from Smart, I was told that warranty for the first year is for full replacement of the unit if there are phone defect problems (no repair). Of course may fine print yan but i've not read it.

**shadow** · October 16th, 2013 10:57 AM

Originally Posted by vinj

When we got an Iphone from Smart, I was told that warranty for the first year is for full replacement of the unit if there are phone defect problems (no repair). Of course may fine print yan but i've not read it.

Naniwala ka na sa akin, smart service is waaaayy better than globe...walang kwenta globe...

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#retzing

**cast_no_shadow** · October 16th, 2013 11:34 AM

Originally Posted by vinj

When we got an Iphone from Smart, I was told that warranty for the first year is for full replacement of the unit if there are phone defect problems (no repair). Of course may fine print yan but i've not read it.

Got mine sa smart din, actually 8 years ako globe subscriber and comparing customer relations and being service oriented i'll go for smart.

Full replacement nga sa phone still i hope hindi ako magkaproblem sa unit ko.

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