The wrong thing sa case ng mom mo is they forged her signature just to show that he indeed deliver the billing statement which is not tolerable.
This is also the issue aside from the misplace bank statements.

Di rin natin masisi mga messenger when they sometimes lost billings huwag lang constantly being done.
Well this involves our financial records... we simply just cannot accept that as an excuse. Sorry for sounding harsh but masama panahon ngayon...

Mahirap kasi mag-complain thru phone kasi kausap mo are just call center agents.
Di call center agent kausap namin... its our personal banker.

Like I said, second bu-bu na ng Citibank to samin... the first one being my dad's Credit Card stolen during delivery and being used to buy $ 10K worth of goods.