CEBU pacific refund

[dieselNUBI]

bad service from them. i booked roundtrip tickets for 2 going to bora catiklan last year. pero i cancelled it and book another set of tickets because of conflicting schedules.

may penalty when canceling tickets. parang 400 each then may taxes pa(duh).
amounting to P1,792.00 Of course bayad na to because deducted nalang from my full payment using credit card.

i canceled the ticket on 11/4/08. saying it would take at MOST 2 months para ma debit sa credit card ko. its now 3/22/09. nearly 5 mos ndi paren nababalik pera ko.

i call their hotline every month. minsan twice a month. getting the same answer from them. they will forward this matter to the accounting department. i said to them that they should give me an explanation why its taking them so long for my rebate. well till now no calls to me.

i still buy tickets from them using the same credit card.

[Horsepower]

Have you tried paying for the tickets you've purchased thereafter using your credited money (your money that is with them due for refund)? It might be easier that way.

Magulo kasi sa accounting yan eh. it's a painfull process to adjust everything lalo na yung na-cut off na tapos na forward sa management offices.

[dieselNUBI]

i could do that. pero im already expecting them saying na ndi pwede gawin yan keso ganito ganyan.... pero ill try.

[fortuner13]

nakow! sa akin 3 month pa lang, sana hindi din umabot ng ganyan katagal

[legend2destiny]

A friend of mine waited for over a year to have her refund credited back to her credit card.

[dieselNUBI]

waited... for over ... a .... YEAR!?!... grabe...

[Horsepower]

Kaya ipambayad mo na yung credits mo. hehe.

[Galactus]

Magulo kasi sa accounting yan eh. it's a painfull process to adjust everything lalo na yung na-cut off na tapos na forward sa management offices.

Hindi magulo sa accounting ang pag-reverse ng entry. It's a simple matter of debit/credit, the appropriate entry and supporting documents. Bulok lang talaga ang system ng CebuPac. Over at the PEX forum, maraming nagrereklamo sa katagalang mag-refund ng CP, average yata is 6 months.

Sa Tiger Air, less than a month lang ang pag-refund nila. Very efficient. It happened to my boss (typhoon in HK) and my wife (tinigil na kasi nila ang flights to Macau after November 15, 2008). Their customer service said that the refund will be credited back in 21 days, give or take, and true enough, it was.


Pero teka, from what I know, hindi refundable ang binayad pag customer mismo ang nag-kansela. They only refund when the flights are cancelled due to storm, plane trouble, etc. (in short, airline ang nag-cancell).

[seonadancing]

It took my refund about 6 months din yata, that was for a double charge. Hindi ko na nga inasahan na marerefund but i did get credit.

[kenzie]

mine took 3 months BUT not the whole amount was refunded ....


my friend booked our tickets then na double charge yung card kse daw nag hang yung pc nya kaya hindi nya masure kung nag go thru yung first transaction or hindi ....

the amount for one ticket was php 17K++ . then syempre we canceled one transaction meron palang cancelation charge 3K naman so bale so far 20K na yung na charge na extra (1 ticket & cancelation fee). So sya me kasalanan so sya nag follow up sa Cebu Pac ... after 3 months eto na may refund(credit) na sa card ko for 13K only ! so yung full amount 17K na expected ko hindi naibalik... long story short yung 7K na diffrence friend ko na lang ang nag paruwal ... at the end of the day talagang BULOK nga ang sistema ng airlines na yan ...

[shadow]

matagal talaga ang refund ng mga airlines..kaya nga unless super emergency bago kayo mag cancel..and hinde pa full amount mababalik

[macsd]

happened to me sa cebu paciifc din when i cancelled my flt to cebu. it took them a month to refund that is after i bad mouthed them in their dometic office and initially waited for 2 months prior to that incident.

[totoybato]

May pending refund din ako dyan, buti na lang di masyadong malaki. Nag book ako dito sa labas ng ating bansa, kaso pending ang lumalabas na message dun sa system nila dahil dun sa creditcard na gamit ko. Nagpa book ako thru my wife dyan sa atin, okay. Putek, after 5 hours may pumasok sa e-mail ko, confirmed daw yung unang booking ko, kasabay nung pina book ng wife ko. Nagtataka lang ako, di daw nade detect ng system nila pag may double booking which I don't believe. Kasi pag sa airline na hindi "budget" , nalalaman nga nila kung may previous booking kang from another agent . Talagang tanggap lang sila ng tanggap, kasi nga naman pag refund nila, may kita pa rin cebupacific dahil dun sa cancellation charges. 2 months ago nga pala ito, i follow up ko na lang after 5 months para di ako masyadong mainis

[Hardright]

You don't have to wait for Cebu Pacific to credit you. Call the card company who issued your card and dispute the charge. Submit all documents (best if you got a letter confirming that Cebu Pac will credit you). Card company should credit you immediately. Some credit card companies wait for the merchant (Cebu Pac) to confirm the reversal before they give you the credit. Others give you the credit/reversal upfront.

[kenzie]

Talagang tanggap lang sila ng tanggap, kasi nga naman pag refund nila, may kita pa rin cebupacific dahil dun sa cancellation charges...

Absolutely right. That's a messed up system by design i would say .

You don't have to wait for Cebu Pacific to credit you. Call the card company who issued your card and dispute the charge. Submit all documents (best if you got a letter confirming that Cebu Pac will credit you). Card company should credit you immediately. Some credit card companies wait for the merchant (Cebu Pac) to confirm the reversal before they give you the credit. Others give you the credit/reversal upfront.

from experience i did dispute the charges with my credit card company BUT they told me that Cebu Pac should be the one to coordinate with them for confirmation of cancelation .... on a down low agreement up by the two companies?

[dieselNUBI]

update lang.

till now wala pa. bummer

[boybi]

My refund from CebuPac took 6 months. I did not made any follow-ups with them because I had forgotten about the refund. I just noticed it in my credit card bill.

[OldSchoolHack]

OMG. Magpapa refund pa naman ako sa monday. Grabe pala sa Cebu Pacific. Patay ako nito. Sayang din 3K back and forth pa Manila-Cebu. Sana nag PAL na lang ako/kami.

[Hardright]

Absolutely right. That's a messed up system by design i would say .



from experience i did dispute the charges with my credit card company BUT they told me that Cebu Pac should be the one to coordinate with them for confirmation of cancelation .... on a down low agreement up by the two companies?

Depends on the card company. I know some will wait for it to settle. Others give you the credit up front.

[renzo_d10]

Grabe naman ang Cebu Pacific. Parang kakaunting halaga papaabutin pa ata ng 1 taon . Ok sana kung 1 month eh...pero 1 year :shocked2: