Quote Originally Posted by totoybato View Post
Talagang tanggap lang sila ng tanggap, kasi nga naman pag refund nila, may kita pa rin cebupacific dahil dun sa cancellation charges...
Absolutely right. That's a messed up system by design i would say .

Quote Originally Posted by Hardright View Post
You don't have to wait for Cebu Pacific to credit you. Call the card company who issued your card and dispute the charge. Submit all documents (best if you got a letter confirming that Cebu Pac will credit you). Card company should credit you immediately. Some credit card companies wait for the merchant (Cebu Pac) to confirm the reversal before they give you the credit. Others give you the credit/reversal upfront.
from experience i did dispute the charges with my credit card company BUT they told me that Cebu Pac should be the one to coordinate with them for confirmation of cancelation .... on a down low agreement up by the two companies?