Cebu Pacific - Bad, Bad Service

[Walter]

on our way home from singapore last week.. PAL.
we were already lined up for baggage check-in.
then this monitor was flashing a message for volunteers who would be willing to give up their seats, for another flight 4.5 hours later. there were no takers. so i asked my son, "anak, tingnan mo nga yon sa desk.."
he goes, and sabi niya, they were looking for 10 daw.. in exchange, they would be getting a free round-trip ticket to singapore..
sabi ko, "anak, ikaw na lang.."
then after a few minutes, sabiko, "tekateka... puede rin ako diyan.."
so, we got two free tickets.. may libreng burger king brunch pa.

a big change from PAL when it was still a monopoly..

It was already like this ever since.

[Gumusut_Amige]

^kaya nga i'll recommend to switch airline sa next trip ko.

Virtually empty ang check in counter ng pal at the time of my check-in.

hysterical kanina yung isang babae sa waiting lounge tapos hiyawan ang tao nung kami ay ilipat ng boarding gate.

[_Cathy_]

Kaya fly PAL. **** happens them at time but not always and not as worse as 5J

+1000. I am amazed that Cebu Pacific is still popular in spite of its sh1tty service.

^kaya nga i'll recommend to switch airline sa next trip ko.

Virtually empty ang check in counter ng pal at the time of my check-in.

hysterical kanina yung isang babae sa waiting lounge tapos hiyawan ang tao nung kami ay ilipat ng boarding gate.

My friend is at the airport now and posted a picture of the check in counter at PAL and was done by 15 mins. On the other side, it was hysteria

[jut703]

Kami kasing mga ordinaryong mamamayan, kung P5,000 lang ang CEB tapos P8,000 ang PAL, dun ako sa CEB lalo na kung buong pamilya kasama - malaking tipid din yun which I can use to pay for a night's hotel stay plus food.


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[cast_no_shadow]

Kami kasing mga ordinaryong mamamayan, kung P5,000 lang ang CEB tapos P8,000 ang PAL, dun ako sa CEB lalo na kung buong pamilya kasama - malaking tipid din yun which I can use to pay for a night's hotel stay plus food.


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Haha same here. Hindi naman kasi tayo kasing yaman kagaya ng iba dito.

Seriously i weigh it naman kung worth it ba yung price difference. Kung almost the same syempre fly pal na.

Kung official travel sa office as much as possible pal ako, pero kung conflict yung flight sched sa schedule ko syempre no choice na din.

Never pa din naman ako na hassle ng cebupac, pal and cebu pac normal na yang delayed flights.

Eto officemate ko one time official travel din. Cebu - manila via pal. His flight got delayed ng 3 hrs. Finally he boarded, yung cebu - manila niya naging cebu - HK - manila.

Wow panalo kako! Hassle hahaha


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[Ry_Tower]

Basta sa CEB paaga ka lang talaga, para hindi maiwan. Yan na lang puwede mo gawin para hindi ka nila mabigyan pa nang kung anong-anong katwiran. Kasi kung overbooked na, dapat talaga gawan nila paraan lalot na at hindi ka late.

[vinj]

Kami kasing mga ordinaryong mamamayan, kung P5,000 lang ang CEB tapos P8,000 ang PAL, dun ako sa CEB lalo na kung buong pamilya kasama - malaking tipid din yun which I can use to pay for a night's hotel stay plus food.


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Same sentiments here.

I'm not a regular air traveler and definitely i avoid the peak travel periods if i set our trips.

Also, how many people here experienced life when PAL was a monopoly and waiting 4-5 hours on a delayed domestic flight in a hot, cramped domestic airport? That was the norm back in the 80s to the early/mid 90s so we still have it better now if you ask me.

[greenlyt]

Same sentiments here.

I'm not a regular air traveler and definitely i avoid the peak travel periods if i set our trips.

Also, how many people here experienced life when PAL was a monopoly and waiting 4-5 hours on a delayed domestic flight in a hot, cramped domestic airport? That was the norm back in the 80s to the early/mid 90s so we still have it better now if you ask me.

another is taking you the whole day just to book for a domestic flight at the old PAL building besides GB1

[lowslowbenz]

another is taking you the whole day just to book for a domestic flight at the old PAL building besides GB1

Na alala ko yan. Grabe noong araw. Tapos yung old airport yung pila hanggang doon sa labas ng driveway na.

If you ask me, by leaps and bounds mas okay ngayon.

Cebu Pacific is a cheap airline, so expect cost cuts to the max. In the event that I have no choice but to fly with them, I say to myself (and to the wife) ...... DO NOT EXPECT ANYTHING FROM THESE PEOPLE. CP outsources almost all of its ground staff, from counter people to aircraft movement people, so don't expect empathy because its non existent.

We had one experience wherein the plane was already parked but for some reason the passengers cannot disembark because the ramp (re: hagdan ng eroplano) was still being used by another CP flight. I mean WTF????? .... They're so cheap, they can't buy additional "hagdan ng eroplano"???????

Does the added cost on flying PAL justify the stress and anxiety one gets in flying Cebu Pacific?

Yes it does.

[macsd]

We had one experience wherein the plane was already parked but for some reason the passengers cannot disembark because the ramp (re: hagdan ng eroplano) was still being used by another CP flight. I mean WTF????? .... They're so cheap, they can't buy additional "hagdan ng eroplano"???????

This is so true. Happened to me as well sa NAIA 3 pa. As the plane taxi into the tube to a full stop, crew don't want to open the front door that will connect sa front door. Sa likod pinababa ang mga pasahero using the mobile stairs. May extra bayad daw yung tube. Sabi ko dun sa crew, sana pina slide nyo na lang mga pasahero sa emergency inflatable kasi may bayad din yang mobile stair.