Cebu Pacific - Bad, Bad Service

**drag_addict** · April 4th, 2008 03:12 PM

ate(pala sorry), andun rin ako kahapon, una pumunta ako sa may gale, abay ang haba haba haba haba ng pila, di na nga namimigay ng number, then punta ako pasay,(grabe ang traffic sa southbound ng edsa) sa may Domestic road, dun sa main ticketing office nila, naabutan ko na nagsisigawan na ung customer. kesha mainit, papasukin na daw sila and stuff. di na rin nagbibigay ng number so lipat ako dun sa may mismong domestic terminal na ticketing office nila. nakakuha naman ako ng number kaso:

pang 576 ako, ung number palang is 86 hahaha kumain pa nga kame eh sa jabee dun, ala, hindi gumalaw.mga bandang 4pm un. so uwi muna ako Q.c. tambay tambay buti at di masyado traffic. then may sinundo pa ako sa pasig around 7:30 puntang ayala, tapos punta na ako ulit ng pasay, abay pag dating ko 454 pa lang hahaha... so hintay nanaman ako nagugutom na nga ako eh, buti yung ibang number di na pumunta, so medyo mabilis ng konti, around 10PM na confirm yung booking, then naghintay nanaman ako ng isang oras para sa cashier. grabe, sa WAKAS! natapos rin hehehe.

natapos ako mga past 11 na, haaayy buhaayy. oh well

baka siguro marami lang ata lilipad. hahaha

**fast lane** · April 4th, 2008 03:40 PM

ganyan talga everyday sa cebu pacific madami tao, kaya minsan sa online nalang kami using card, kaya lang kahapon nga eh medyo walang response ung network nila dahil na din sa dami ng gusto magbakasyon dahil sa long weekend

minsan naman maaga ang cebu pacific lalo na pag holiday, gusto ata makadami ng piloto sa overtime

if you have a credit card na mababa lang ang credit limit why dont you try to book online na lang para medyo less hasle.

ang prob lang minsan pag down ang network nila, so if you feel na medyo matagal mag response network wag ka muna mag online booking baka madesgrasya, den you have to call their CSR para ma confirmed if pumasok ung payment or bboking mo

i tried to call then yesterday busy ung line nila

and try to book in advance para mababa pa fare

**tedboydboy** · April 4th, 2008 03:57 PM

Here's my story naman... We just had a family trip at Boracay this past weekend, but before that, sobrang nangunsumi ako sa Cebu Pac na yan...

Second week of January, i initially purchased 5 roundtrip tickets for my family through their online facility.. Travel date is on March 30,2008 0845am and will be returning on April 1 04:15pm.. that is MLA-CATICLAN-so ok na lahat. i then booked for another 6 PAX for my relatives who will be joining us at Bora, everything i though was okay. Then come first week of feb, i got a text message saying that the return flight was rescheduled to 03:55pm, well, no problem for me since it's just a matter of 20 mins and we will be early in the airport naman, that was for the first 5 passengers..

So a month passed by.. actually, until a week before holy week, and our trip will be 2 weeks from that time now.. Tuesday, 3/11, i called their call center just to ask a more decent eticket because our flight was moved 20 minutes earlier.. then eto na, to may surprise sabi ng agent, "sir, ung 3:55pm na flight namin, wala na po to.. your new return flight sked is 6:55am april 1, shall i confirm this now?" parang ako, WTF!!! are you crazy, everything was already arranged up to the hotel, then how do you think can the 11 of us go that early to caticlan airport from Boracay? and wala naman sigurong gustong iispoil ang isa pang morning sa bora diba..

so i asked, how come you didn't notify me through text just like what you did 1.5 months ago??? sabi ng agent: actually sir, lahat ng bookings, may naka assign na magttext sa inyo, nagkataon lang na tumawag kayo..." sabi ko, talaga so kelan nyo pa ako inonotify aber? and how come did that happen in the first place? ang sabi nalang ng agent was bigla daw nagkaron ng airport policy schedules... "and one more thing sir, your 8:45am flight was also moved to 9:10am"...grabe, this was happening 2 weeks before the trip... so sabi nila, airport schedule problems, i asked my cousin who were going with us but flying thru PAL, wala naman daw changes sa kanila and we both had our bookings as early as january...

sabi ko, i won't confirm the change in schedule... so days gone by, i called them up tuesday diba, i got their text message notifying me of the change in schedule saturday na...sobra, 5 days before nila naconfirm sa akin, and dahil nga daw nagkataon lang na tumawag daw ako...

we called them up, madaling araw aroung 2am para less ang calls nila, ung agent nila, grabe, hanep sa customer service, halatang taranta na...wala na daw silang magagawa about that... sabi ko irerefund nalang daw namen, sabi nya iccompute lang daw nya ung charges? nagalit na ako, sabi ko charges? kayo pa ang may lakas ng loob na sumingil ng surcharge? wow... then, they gave me an option, either take nga the 6:55am flight from caticlan, or just take the 6:45 pm flight from kalibo.. they will shoulder daw the transfer from caticlan to kalibo, and will give us free one way travel vouchers anywhere in visayas to compensate for the difference in fair, and instead of giving us a refund for the fair difference...

ok na sana eh, because all the while, i thought 5 passengers lang kaming apektado..but i had the feeling na mukhang alanganin din ung mga relatives ko, so i asked, how about these passengers? ok na ba ung return flight nila? sabi ng agent, sir, actually, lahat ng flights namen in the afternoon from caticlan are cancelled? so nagulat ako?? haaa??? bakit? eh kasi sir for safety reasons eh... so i have no choice diba... sabi ko, so again, if not for me asking their status, i will not know? sabi na naman ng agent, and again i quote, "sir, may assigned agent po na magtetext sa inyo, baka nagkataon lang po na naunahan nyo lang sila..." my goodness... that was already holy tuesday or holy wednesday i think...

so, ganun na nga, we will all go to kalibo for the 6:45pm return flight on april 1, with us getting free one way travel vouchers... it did not end there...while checking in last sunday morning sa airport, i found out na ung mga propeller jets similar to asian spirit lang pala ung gagamitin.. so sabi ko sa check in officer, bakit lahat ng flights sa hapon nacancell? " sir kasi hindi po dumating ung iba pa pong units na inorder...eh hindi na po kakayanin ng mga planes right now na bumalik pa sa hapon since marami ng flights sa umaga.." so dito talaga uminit ulo ko...sabi ko, eh bakit as early as january, nagschedule na kayo ng ganun karaming flights eh wala pa pala kayong mga eroplano?? anyway, so i just asked, so ok na ba lahat? wala ng changes? "sir wala na po..." okay, so we off we go to caticlan that morning...

pasensya na mga sir, last part na...hehehe... so we were all enjoying the first night at bora last sunday... then all of a sudden, i got a text message informing me that our 6:45pm flight, was again moved to 6pm...grabe... for me, andun na kami eh...tpos babaguhin pa...so that meant, leaving bora earlier again, and also, i needed to take a long distance call to manila just to confirm the details... sobra talaga sila...

so ayun lang, naman ang kalbaryo ko sa kanila...sana lang, before they make their schedule of flights, sana confirmed na muna ung equipments nila to avoid inconveniences to the customers, to think na they don't even have good customer service at all... so next time, we will just use the travel vouchers, since it is non transferrable daw... tapos ung other half ng trip, i will just fly PAL...besides, PAL also has promo seat sales, that mathces Cebu Pac's seat sales...

Thanks for your patience reading my post... just want to share something to you guys...(",)

**glenngj** · April 4th, 2008 04:44 PM

wala pa naman akong bad experience sa cebu pac, may mga flights na delay lang ng ilang oras pero hindi naman umabot sa punto na one day delayed.. mas convenient talaga kung online ka magpapa book kesa pumunta ka sa ticketing office nila.. kung maaga ka magpapa book mas makakakuha ka ng mas mababang fare at makakapili ka ng magandang oras..

**coiter** · April 4th, 2008 05:15 PM

well as expected naman from a low-budget airline kung san nagtitipid sila sa lahat ng bagay. from tickets to no of employees and offices. tapos planes and pilots nila stretched to the limit.

hindi naman problem pagpurchase ng ticket kasi pwedeng online. the real headache comes when you reschedule, rebook or cancel a booking. tyagaan na lang sa pila sa ticketing offices.

at kung magsked sila ng flights, walang allowance for delay. so kung ang isang plane madelay ng 1 minute sa 1st flight nya, sa 10 flights na gagawin ng plane na yun, by the last flight, delayed na sya ng halos 1 hour.

OT: napanood ko dati sa discovery channel regarding the making of the A380. when airlines purchase planes, may mga scheduled flights na yun kahit na in 2-3 yrs pa ang actual delivery. that's why it costs aircraft manufacturers a lot in penalties pag late delivery sila. so what cebupac did (allowed bookings kahit wala pa yung planes) was normal for airlines. malas lang e nadelay ang supplier nila.

**LexTer** · April 4th, 2008 10:06 PM

sir wiretap pa merge na lang po.

http://tsikot.yehey.com/forums/showthread.php?t=43548

TIA

**LuckyEd13** · April 4th, 2008 10:53 PM

ako matagal na kong sumuko sa Cebu Pac na yan, lagi delayed ang flights out of iloilo.

PAL na lang ako, mas mahal lang naman ng konti!

**rai2k8** · April 5th, 2008 03:59 AM

Originally Posted by fast lane

ganyan talga everyday sa cebu pacific madami tao, kaya minsan sa online nalang kami using card, kaya lang kahapon nga eh medyo walang response ung network nila dahil na din sa dami ng gusto magbakasyon dahil sa long weekend

minsan naman maaga ang cebu pacific lalo na pag holiday, gusto ata makadami ng piloto sa overtime

if you have a credit card na mababa lang ang credit limit why dont you try to book online na lang para medyo less hasle.

ang prob lang minsan pag down ang network nila, so if you feel na medyo matagal mag response network wag ka muna mag online booking baka madesgrasya, den you have to call their CSR para ma confirmed if pumasok ung payment or bboking mo

i tried to call then yesterday busy ung line nila

and try to book in advance para mababa pa fare

I've never had problems with their ebooking. May bago silang system kaya nagkakagulo. Nagkataon lang na ang rollout ng bagong system is noong march 31. kaya hanggang april 3 magulo pa rin kase wala silang maayos na contingency plans.

Online bookings lahat ng ticket na binili ko. Sadly, kelangan iparebook yung unang ticket kase nadelay yung connecting flights to manila. Dun na namin nalaman na may bagong system pala so kung magpaparebook ka, pila ka ng mahaba. :rant:

**shadow** · April 5th, 2008 06:17 PM

bulok talaga yan Cebu Pacific, sa ibang airlines na lang kayo kahit mas mahal....ang hilig mag promo sa mga flights eh hinde naman nila kaya yun demand...

saka problema nila mga rebooking etc...basta meron kang changes sa flight mo, good as gone na yun binili mong ticket from them...

**rai2k8** · April 6th, 2008 01:56 AM

Sa wakas nacontact ko din yung refund officer nila. Guess what... May penalty pa silang binigay sa akin dahil "no show" at "late cancellation" daw and claiming na system generated daw yun at wala silang magagawa! Eh kung hindi ba naman sira yung customer contact line nila eh di sana nacontact ko sila agad!

Binigyan pa ko ng number ng customer service para daw sa complaint ko and tumawag daw ako during office hours. Tsk. tsk.

Panget ang after-sales support nila pag nagkaproblema ka pala. :boo: