Ford After Sales Service

**fordenthusiast** · March 10th, 2016 04:32 PM

Do you guys have any stories with your after sales service with Ford? (Good or Bad)

I want this thread to be a place that we can all share our experiences with Ford. Hopefully Ford can see this and improve their after sales service!

**dcph172** · March 10th, 2016 08:33 PM

Ok naman. All my warranty claims for my fiesta and ranger t6 were approved. Siguro ive made about 8 warranty claims with value of over 150k pesos. Eg: tcm (bumigay after 5 years), bed liner ( naka angat, palit lahat), head unit module ( sira hazard button, pinalitan buong center panel), wiper cowl (tsb), power windows, injectors (may moisture) etc Hinde naman pinahirapan. Max waiting time one month i think for the bed liner. Ive tried subic, pampanga and makati. Makati mura. Pampanga home casa ko so mejo at home na din. Subic makupad.

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**markparoli** · April 26th, 2017 01:48 PM

Originally Posted by fordenthusiast

Do you guys have any stories with your after sales service with Ford? (Good or Bad)

I want this thread to be a place that we can all share our experiences with Ford. Hopefully Ford can see this and improve their after sales service!

My Ford Fiesta had some problems:
1. Overheating when traffic
2. shuddering

Their first solution was to fix the overheating by making me buy some tubes, new thermostat and coolant worth 2,500, and a P500 for Gas, so they could test drive it. So I left my car there for a week. As for the Shuddering part pa daw siya ng warranty.

When I got back, safe to travel na daw. I drove my car to work (30 minutes away) and the thermometer sign went on again! (same problem), so I called the service center and told me to check the coolant level, which was below the minimum line. And told me to bring it back ASAP. I thought may leak lang. So I put water in the coolant, but didn't drain as fast as I thought it would.
**Concern #1 WTF did i pay for a coolant?

So I brought it back to Ford Pampanga again, I was late for my 9am appointment. Got there around 9:10am. I though okay lang siguro kahit last nako, late naman ako sa appointment ko. So I waited until 12, only to find out na "LUNCH BREAK MUNA AKO SIR, BALIK KA NG 1PM". Hindi pa ako inassist kahit na I was last in the line! And I was just supposed to leave my car.

a few days, pinaiwan ko nalang yung car. Then I got a call, upon removing the clutch slave, sira daw ito and cannot be used anymore. I have to pay another 21,000 PHP. Or else I have to have it towed if I want another service center to do it.
AND, They just need to clean my evaporator for the overheating issue.
**Concern #2: I drove my car in Ford Pampanga and then may gagalawin sila without my consent tapos sasabihin nila hindi na pwede ilabas yung car unless I pay 21,000.

**Concern #3: EH ANO YUNG PINAGBIBILI KO NUNG UNA? Lilinisin lang pala ang Evaporator?!

And now, they said all is fixed, except for the suspension, sira daw ang suspension. I need to have it fixed for 7,000 + 3,500 service. WHICH I DIDN'T HAVE ANY PROBLEM WHEN I LEFT IT THERE FOR 2 WEEKS.

Soooo.. There. hehehe. Car is a 2013 Ford Fiesta. All these just happened a few weeks ago. We have a Toyota, Suzuki and Hyundai. Ford has the worse Service.

**confused shoes** · April 27th, 2017 06:00 AM

Winala lang naman ang aking susi.

Nagpa service ako ng Explorer (2015). So okay na lahat pati approval ng insurance. In short pinaiwan si auto at babalikan na lang daw (sinabi date).

Tiwala naman kaya di na ako tumawag. Basta bumalik na lang sa date na sinabi para malaman lang na "NAKALIMUTAN" i-endorse sa workshop ang auto. Nakatunganga sa parking nila for almost a month!

Minadali naman pinadala sa workshop. After about 2-3 weeks, tumawag si service requesting na dalahin ang duplicate key at nawawala yung susi! Natapos naman, para di daw kakaba kaba, wag muna iparada kung saan while they will arrange for a new key.

Nang iuwi na, inspection na lahat. May kaunting hindi na naibalik sa dating anyo pero minor. Ang hindi ko gusto, ang natakbo lang ng odo ay about 40Km pero yung half-full tank na gas, nasagad!

After 2-3 weeks, tumawag ulit si service. "Sir, nahanap na namin ang susi!". WTF.

**Janemar** · April 28th, 2017 01:25 PM

Originally Posted by confused shoes

Winala lang naman ang aking susi.

Nagpa service ako ng Explorer (2015). So okay na lahat pati approval ng insurance. In short pinaiwan si auto at babalikan na lang daw (sinabi date).

Tiwala naman kaya di na ako tumawag. Basta bumalik na lang sa date na sinabi para malaman lang na "NAKALIMUTAN" i-endorse sa workshop ang auto. Nakatunganga sa parking nila for almost a month!

Minadali naman pinadala sa workshop. After about 2-3 weeks, tumawag si service requesting na dalahin ang duplicate key at nawawala yung susi! Natapos naman, para di daw kakaba kaba, wag muna iparada kung saan while they will arrange for a new key.

Nang iuwi na, inspection na lahat. May kaunting hindi na naibalik sa dating anyo pero minor. Ang hindi ko gusto, ang natakbo lang ng odo ay about 40Km pero yung half-full tank na gas, nasagad!

After 2-3 weeks, tumawag ulit si service. "Sir, nahanap na namin ang susi!". WTF.

Guys,

Email nyo lahat ng concerns nyo kay ford PH.

emailus*ford.com

Sila gagawa ng paraan at magfollow up sa dealer.

**StockEngine** · April 28th, 2017 01:31 PM

Originally Posted by Janemar

Guys,

Email nyo lahat ng concerns nyo kay ford PH.

emailus*ford.com

Sila gagawa ng paraan at magfollow up sa dealer.

they even have a rep to help on fb. hope they improve more

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**fofi** · April 28th, 2017 04:43 PM

Originally Posted by Janemar

Guys,

Email nyo lahat ng concerns nyo kay ford PH.

emailus*ford.com

Sila gagawa ng paraan at magfollow up sa dealer.

Thanks sa info

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**confused shoes** · June 16th, 2017 12:24 AM

Originally Posted by Janemar

Guys,

Email nyo lahat ng concerns nyo kay ford PH.

emailus*ford.com

Sila gagawa ng paraan at magfollow up sa dealer.

Email us?? Naroon na nga yung nagrereklamo sa mismong opisina ng servicing, walang resulta? Email pa kaya?

**Janemar** · June 17th, 2017 07:48 PM

Originally Posted by confused shoes

Email us?? Naroon na nga yung nagrereklamo sa mismong opisina ng servicing, walang resulta? Email pa kaya?

Hehe.. Skeptical din ako at first sir, pero triny ko lang since it only takes 2mins to email at libre lang naman...

Long story short.

I got a reply and phone call day after email sent from ford PH. Then, a phone call from my dealer, somewhat na prioritize ung oto ko. Backed up by several phone calls and emails from Ford PH on the update, etc.

Really happy with "Ford Group PH" aftersales and not the dealer itself.

**vvti2.0** · April 28th, 2017 03:16 PM

Originally Posted by markparoli

My Ford Fiesta had some problems:
1. Overheating when traffic
2. shuddering

Their first solution was to fix the overheating by making me buy some tubes, new thermostat and coolant worth 2,500, and a P500 for Gas, so they could test drive it. So I left my car there for a week. As for the Shuddering part pa daw siya ng warranty.

When I got back, safe to travel na daw. I drove my car to work (30 minutes away) and the thermometer sign went on again! (same problem), so I called the service center and told me to check the coolant level, which was below the minimum line. And told me to bring it back ASAP. I thought may leak lang. So I put water in the coolant, but didn't drain as fast as I thought it would.
**Concern #1 WTF did i pay for a coolant?

So I brought it back to Ford Pampanga again, I was late for my 9am appointment. Got there around 9:10am. I though okay lang siguro kahit last nako, late naman ako sa appointment ko. So I waited until 12, only to find out na "LUNCH BREAK MUNA AKO SIR, BALIK KA NG 1PM". Hindi pa ako inassist kahit na I was last in the line! And I was just supposed to leave my car.

a few days, pinaiwan ko nalang yung car. Then I got a call, upon removing the clutch slave, sira daw ito and cannot be used anymore. I have to pay another 21,000 PHP. Or else I have to have it towed if I want another service center to do it.
AND, They just need to clean my evaporator for the overheating issue.
**Concern #2: I drove my car in Ford Pampanga and then may gagalawin sila without my consent tapos sasabihin nila hindi na pwede ilabas yung car unless I pay 21,000.

**Concern #3: EH ANO YUNG PINAGBIBILI KO NUNG UNA? Lilinisin lang pala ang Evaporator?!

And now, they said all is fixed, except for the suspension, sira daw ang suspension. I need to have it fixed for 7,000 + 3,500 service. WHICH I DIDN'T HAVE ANY PROBLEM WHEN I LEFT IT THERE FOR 2 WEEKS.

Soooo.. There. hehehe. Car is a 2013 Ford Fiesta. All these just happened a few weeks ago. We have a Toyota, Suzuki and Hyundai. Ford has the worse Service.

Ford Fiesta officemate ko, sira dual mass flywheel ata.. asking ng Ford is 200k.