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Tsikoteer
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April 25th, 2018 10:14 AM #131Ideally, dapat. Pag dating sa sprawling local branches where regulations aren't so tight, I'm not quite sure if masusundan yan..
Imagine the pressure on their IT department to keep issuing those and locking old accounts out sa bilis ng employee turnover sa branch. The big banks like BDO and BPI have how many branches na ba? hehe
When you are managerial level though and sit in the head office, it's easier to keep tabs on.
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April 25th, 2018 10:19 AM #132
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April 25th, 2018 10:32 AM #133Speaking of tellers, there was this young teller who was trying to borrow P60K from me. She's been working for the bank for a year or so. She told me she was way behind her apartment rental payment. I simply told her NO. She texted and called me and told her again, NO. I can't lie to her because she knows everything with regards to my account and she can't use her pretty face on me, lol. I just told her NO without excuses. I've known the bank manager for a long time and I'm so tempted in reporting her. She'll get fired definitely. But, since she's not bothering me anymore and I can really feel how desperate she really was, I decided to let her off the hook and forget about it.
Not sure how you can trust tellers like this. There's still the human element. But, I just have to trust the law.
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April 25th, 2018 10:36 AM #134Because you're in a managerial position somewhere sa head office.
Pag sa local branch... you have 4-5 tellers, several people for customer relations, a branch operations head, a cashier, a manager. Add in some support staff, marami yun.
* 300 branches?
Several reasons for turnover: Low salary, natanggal for performance, not regularized after initial 6 months, regular employee churn, etc.
All multiplied by how many branches.
Pag multinational katulad ng inyo... ibang usapan yan. Depending on which multinational bank you belong to... you only have 2-4 branches here in metro manila... Kahit tig 20-30 employees pa per branch (already a generous number), madali lang bantayan.
Edit: I could be wrong :PLast edited by mda; April 25th, 2018 at 10:43 AM.
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April 25th, 2018 10:47 AM #135Red flag yan. Desperation and financial problems are the root causes of inhouse fraud, theft and robbery. I'd raise it to her manager but not to get her fired. Some managers may be able to guide the employee out of her problems. At the same time, she'll be aware of the situation and be cautious.
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April 25th, 2018 10:48 AM #136
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April 25th, 2018 10:54 AM #137I've been in both multinational and local banks. SOP is unique IDs per employee.
I just remembered that it may be possible to have a group ID provided the risks are mitigated.
eg. Viewing only, no maintenance. Then there is balancing by end of day at a branch level.
Might be possible pala. Ill check with my old colleagues
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April 25th, 2018 11:02 AM #138
I'm asking because our practice is just to leave the cheques for deposit sa teller since madami and babalikan na lang after Couple of hours or after lunch.
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April 25th, 2018 11:08 AM #139
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April 25th, 2018 11:18 AM #140Naka-experience ako magdevelop ng software used by tellers sa isang bank dito satin.
Walang audit trail ng views.
Ang may audit trail lang ay yung may postings or movements sa data like debit/credit.
May audit trail din pala yung mga request ng bank certificates etc.
Pero yung titignan lang yung bank balance, wala.
Kapag tinginan ng balances or kahit anong data, mas powerful ang IT people over tellers.
I remember seeing this while buying cheesebread... I told my wife na ang weird na sa Pampanga pa...
Seres Philippines