Car After-sales aspect

[the_cowboy08]

Mga tsikoteers!

I don't know if I am being harsh but I am very disgusted and severely disappointed of the casa where I acquired my Chevy Spark; it has been there for at least a month now.

My father had an accident last October and since the vehicle is insured (comprehensive), we brought it to the casa. That same week the insurance provider has approved the payment for the parts that needed to be replaced/repaired. I asked the service department WHEN will be the earliest (or latest) date that the unit could be released. They cannot tell any concrete date or even week! What's worse, casa personnels don't give feedbacks whenever they promised feedbacks! We wrote the gm of the casa and even the main office of General Motors Philippines. Until now, the only consolation we've got is that the spare parts haven't arrived yet-no replies from letters (even acknowledgement). Another consolation is that they still don't know when the parts will come and when you ask them again when will be the expected date of release? WHEN THE SPARE PART ARRIVE.

What are my concerns?
1. Due respect for customers-We are very polite in the early stages of the transaction. However, after the disgusting events, we became very hostile because we feel very aggravated. Nagbayad ka na nga on time, pero their product is not guarranteed on time.
2. Fulfill promises to customers-I think we became stupid that we believed the sales agent's promises of (somehow) hassle-free accidents. But now, it is apparently looming.
3. Professionalism-attend to customers appointments as customers like us are very ashamed of breaking appointments with personnels.
4. Be wary of after-sales problems among casas, really.

Bilang isang concerned consumer lang mga pare, I hope you could pick up some from my experience. Second unit ko na yung Spark. Bumili ako nun dahil ang lakas sa gas ng Optra (na binili ko rin sa casang yun). Na-realize ko lang ang problems sa after-sales ng Chevy (I mean at least sa experience ko) nung nasira yung Spark. Now, I am planning to quit amortizing my Optra to avoid experiencing another hell of after-sales problems in the future, lalo na pag tapos na ang warranty. Kaysa mamroblema ako in the future, lunukin ko na lang yung malaking financial losses ko. Priceless kasi ang peace of mind di ba? Grabe, ni promised tawag, sulat o consolation wala ako natanggap. Sana naniwala na lang ako sa mga tsikoteers na nagpopost dito na japanese ang kunin. I have nothing against brands, I have something against people who are very irresponsible when it comes to after-sales but very attentive with prior-sales!

Be careful mga dre sa pagpili ng casa.

[MAXBUWAYA]

or Better yet be careful sa pagpili ng brand at model.


I believe the lesser the population of the car brand the lesser stock parts are available.

My Suzuki? inabot ng 2 months bago nailabas.

Expect mo na iyan sa mga brand na kokonti

[pup2]

Tips lang bro:

1. Kung single car daily driver yung unit mo, dapat napakalaking priority mo sa pagbili ang reliability, after sales, at parts availability. Well, at least sa susunod na bili mo, I'm sure natutunan mo na yun.

2. Kung malaki ang after sales service difference ng branches, natutunan ko mula din dito -- mas importante to ask WHERE/from which dealer to buy a unit rather than ask what unit to buy.

[userfriendly]

ask your insurance agency to help. you might want to consider having your car fixed at a different shop or casa. for parts, try calling thunder automotive tel no 732-9358 or 742-6218. They import and sell parts for GM and Ford, they might have what you need. I'm not connected with them. I just buy my parts from them.