How can we protect ourselves from lousy automotive service providers? Can we not have something similar to Better Business Bureau that acts as depository of complaints against erring business establishments? Or a system for car owners to have a more informed decision with regard to choosing the right provider? Although, DTI might have some Consumer Protection program, the quality of service in the government may just add to your frustration.

Here's the reason for my current frustration:

I had my car aircon cleaned and repaired by a certain "de la Cruz" whose shop is located in Evangelista Avenue, Makati. He was given total freedom on what needs to be done or replaced to make the aircon fixed. However, we had to bring back the car several times and we were given different reasons each time. Upto now the aircon is still not working.