Beware: Fraudulent Cebu Pacific online transaction!

[anonemus]

Pinost ng kapatid ko sa Facebook status page niya:

"The following persons took a flight at Cebu Pacific Air fraudulently using my credit card: RUDELIO ARRINGOY, HERMIE YANEZ, EULA GRACE YANEZ, SEBASTIAN BENTOY, FELIX MERCADO, EULOGIO JR TARAY, JULIUS VELOSO, JOSE JICK RIBO, ALEX ALEGARBIS, FARRAH ROJAS, BENJAMIN EMANO, all amounting to P40,308.89. They all had one contact# 09156073194. Take a look at how unsecured online transactions are..."

Ano kaya puwede niyang gawin?
.

[prince777]

How the heck those people get the CC details anyway?

[leonleon]

How the heck those people get the CC details anyway?

Lots of ways to skin that cat: Intercepted mail, skimming of actual cards in corrupt establishments, phising, corrupt (bank / credit card) call center agents, etc. Take your poison.

[_Cathy_]

Report it to the credit card company so the transaction can be flagged an fraudulent.

Depending on the company, he might be asked to pay for the amount then get a refund after investigation.

This is the reason why I rarely transact online. I also asked my credit card company to lower my credit limit and not allow transactions above my limit so these hackers won't get much from me in case they get my details.

[anonemus]

Buti pa BPI Card kasi they call the card holder prior to approving the online transaction. Citibank (my sister's CC) didn't. Tapos Citibank said they will investigate the matter within 60 days.

My sister also reported these transactions to the NBI. Ano pa kaya pwede niyang gawin?

[leonleon]

Buti pa BPI Card kasi they call the card holder prior to approving the online transaction. Citibank (my sister's CC) didn't. Tapos Citibank said they will investigate the matter within 60 days.

My sister also reported these transactions to the NBI. Ano pa kaya pwede niyang gawin?

AFAIK, liability dapat yan ng Cebu Pacific, unless of course one of the tickets was in the name of your sister?

[anonemus]

All the tickets were in these names: RUDELIO ARRINGOY, HERMIE YANEZ, EULA GRACE YANEZ, SEBASTIAN BENTOY, FELIX MERCADO, EULOGIO JR TARAY, JULIUS VELOSO, JOSE JICK RIBO, ALEX ALEGARBIS, FARRAH ROJAS, BENJAMIN EMANO.

Initially, Cebu Pacific wouldn't even release the names to my sister as their confidential daw.

Any other tips on what she can do? NBI? DTI?

[leonleon]

All the tickets were in these names: RUDELIO ARRINGOY, HERMIE YANEZ, EULA GRACE YANEZ, SEBASTIAN BENTOY, FELIX MERCADO, EULOGIO JR TARAY, JULIUS VELOSO, JOSE JICK RIBO, ALEX ALEGARBIS, FARRAH ROJAS, BENJAMIN EMANO.

Initially, Cebu Pacific wouldn't even release the names to my sister as their confidential daw.

Any other tips on what she can do? NBI? DTI?

If it were me, I'd talk first with the bank - HSBC, CITIBANK, BPI, etc. Tell them she did not make those transactions, and ask the bank to reverse it. Let the bank deal with Cebu Pacific.

If she's a valued client, more often than not, the bank will reverse said fraudulent transaction.

[prince777]

Report it to the credit card company so the transaction can be flagged an fraudulent.

Depending on the company, he might be asked to pay for the amount then get a refund after investigation.

This is the reason why I rarely transact online. I also asked my credit card company to lower my credit limit and not allow transactions above my limit so these hackers won't get much from me in case they get my details.

or keeping your CC at the top of its credit limit so those fraud transaction would be avoided!...

which i have for almost 3 years now...but the interest is slowly killing me...

[shadow]

before those passengers are allowed to check in, dapat pakita nila yun card na ginamit sa booking ah...

kung mahilig ka talaga sa online purchases using CC, have another CC na maliit ang limit so kahit na ma hack eh hinde masakit bayaran...

[digitalron]

before those passengers are allowed to check in, dapat pakita nila yun card na ginamit sa booking ah...

I think that PAL does this, but not Cebu Pac since I've traveled a couple of times via Cebu Pac and all I showed was the booking details and my driver's license.


Regarding the TS's problem, you can call the credit card company and inform them that you want a "chargeback" against that specific transaction. With a chargeback, the CC company will withhold payment to CP and launch an investigation. If it is proven that the transaction was fraudulent, the amount charged will be credited back. The CC company and CP can then go after the fraudsters.

BTW, does the TS know anyone from that group? If not, I know one possibility of how this happened. Remember how some establishments request for an ID before they honor the CC? has the CC owner provided an ID that was taken away for a while and then returned back?

This is the reason I don't easily give my ID when I make a CC purchase. I demand that the ID inspection be done in front of me; I never allow my ID to be taken away form me and brought to a place I can't see what people are doing with it. I also disallow details such as my home address being written down. If the establishment insists, I tell them that I can dictate the ID number, but I won't give other details. If it's really a necessity, I use a card whose billing address is different from my home adress. It's also one reason why I try not to use my home address as the CC billing address.

[Gumusut_Amige]

di ba bago ma-finalize yung CC transaction ay meron pang password thru verizon na hahanapin? pati ba password na-hack din? nakakatakot naman because all my flight tickets are purchased on-line.

[ghosthunter]

or keeping your CC at the top of its credit limit so those fraud transaction would be avoided!...

which i have for almost 3 years now...but the interest is slowly killing me...

Easy enough to request for a CC with a low credit limit for online purchases.

BDO even issues a special CC for online transactions only with low credit limit.

[unique]

Sir, nabiktima din ako. Pero ayaw ibigay ang mga names ni Cebu Pacific. Paano po nakuha ninyo ang names na gumamit? Gusto ko kasi magdemanda sa mga criminals na to. 59,816.48 for seven transactions ang ginamit sa Citabank cc ko. Patulong naman po.

[anonemus]

Kapatid ko yung nabiktima. She filed a dispute case with Citibank against the Cebu Pacific charges and sent a complaint letter to DTI. Citibank eventually waived the charges and my sister cancelled her credit card already. Ito advise nya na gamit mo.

[unique]

Salamat Sir sa info. nakasubmit na po ako ng dispute letter at na block na ang card. Paano po pala nakuha sa inyong kapatid Sir ang mga passenger names at contact number ng mga criminals? Ayaw kasi ibigay ni Cebu pac at hindi rin makapromise ang citibank.

[ab_initio]

You may try to retrieve the ticket at cebpac's website. Click manage booking for options of whatever available info you may have. Just key in your cc number and you'll get the soft copy of the ticket. Presto! You'll have the names of the criminals.

[unique]

Thanks for the info Ma'am. However, I don't know the booking confirmation numbers and I'm sure the criminals were using different email ad for the transactions. So the confirmation numbers were not sent to my email add. Do you have any idea Ma'am from where I could retrieve the booking confirmation numbers? Citibank only provided me the authorization codes. Maraming salamat po!