Toyota Alabang CASA really SUCKS!!!!

[Bimbos900]

Dear all,

This is not a plain ranting of how I just had the worst experience getting my toyota vios fixed. I hope that you guys would think it over getting youR car serviced with these kind of people who's very unprofessional (actually doesn't know anything about "service").

I brought my car to Toyota Alabang CASA to check my aircon system since my I notice that my freon is leaking (I had to refill 2 to 3 times within the span of 4 months). What those stupid service personnel in toyota did was to perform a "standard" cleaning maintenance that made pay almost 13,000 pesos. I gladly paid, only to hear the service crew say to me, "Ay sir ung leak sa freon nyu, hindi pa namin na determine. Pero, tingin namin kelangan palitan ung O-ring at ung compressor assembly", and gave me a quotation which cost almost 20,000 pesos!!!

So I spent 13, 000 pesos just for nothing!!!

I found na it's useless na makapag sigawan, they will just jutify what they did. Na swipe na ung credit card ko e, may magagawa pa ba ako? Sa sobrang bwisit ko, I just took my car and went home. But I noticed that, the aircon deosn't make the car cold, b$#*%****!! Imagine dring in a rainy day tapus nag moist ung loob ng car. Pait armpit mu, moist na moist!!!

I called the Toyota Alabang CASA and told them the problem. Before I gave my car to them, the only problem is that Nuubos ung freon in a month, after they "performed maintenance", ayaw nang lumamig ng car ko!

Bad trip talaga!!! And then you'll just hear the customer representative say to you, "sir paki balik nalang po dito". So I have to take a leave from the office again and waste my time with these people?

This is just my experience guys, I don't know about yours. But I really hope that what happened to me won't happen to you. I don't have anything against Toyota in general, in fact I'm really satisfied with Toyota MANILA BAY. But Toyota Alabang? NO WAY!!!

[dr. d]

perhaps you can call your credit card provider and ask them to block or reverse the transaction.
btw, did toyota actually do the service? or did they subcontract it to independent shop?

[Bimbos900]

Most probably it was ONLY Toyota. There's a certain Jorge (believe me he spells his name this way) and Clymbel Pernia that talked to me . They just made me wait for 3 days before I can get car back. They did not tell me anything about subcontracting.

"perhaps you can call your credit card provider and ask them to block or reverse the transaction" --> my credit card said the the transaction was valid and after verifying it.

BTW, anybody wants to recommend a repair shop (please no CASA for now) that specializes in aircon repair na malapit sa Las Pinas or Alabang?

[millsguevarra]

Sir, from what I've read. Toyota Alabang also owns Hyundai Shaw (which has a really really bad reputation of ripping customers off). And as far as I know, they also own the RAPIDE franchise which is likewise known to rip customers off. So might as well take your car to another casa. I would suggest toyota Shaw-Pasig.

Information Generation na tayo ngayon, let's all do our best to be informed before undergoing huge transactions.

[cjv_justice]

Most probably it was ONLY Toyota. There's a certain Jorge (believe me he spells his name this way) and Clymbel Pernia that talked to me . They just made me wait for 3 days before I can get car back. They did not tell me anything about subcontracting.

"perhaps you can call your credit card provider and ask them to block or reverse the transaction" --> my credit card said the the transaction was valid and after verifying it.

BTW, anybody wants to recommend a repair shop (please no CASA for now) that specializes in aircon repair na malapit sa Las Pinas or Alabang?

you can check out CEEJAY's aircon shop along Alabang-Zapote Road. Its on your right if you're coming from Zapote, around 300 meters after Shell-Perpetual Help University. If you are coming from Alabang (you'll pass by SM Southmall, then Moonwalk) its to your left, around .5 km after the Casimiro intersection.

HTH.

[cherry143]

I have read this thread before, and had the same (intoxicatingly) bad experience with Toyota Alabang.

Eto pinagdaanan namin last year during regular checkup / repair ng fortuner. I skip sa mga details, kasi so far eto yung talagang tandang tanda ko pa:
1) very unprofessional kung kelan matatapos ang checkup ng kotse
- napaka halaga ng oras; kaya naman dapat atleast malapit sa katotohanan dapat ang estimate nila kung kelan matatapos ang kotse. kaso, ang estimate nila, almost 10hours sa katotohanan! kung alam ko lang na hindi totoo ang estimate nila ng oras, sa iba na ako nagpa-checkup! And to add, ni hindi nila i-carwash ang kotse! hindi man lang isama yun? kahit na hindi naman sobrang dumi ng sasakyan! dapat sinama na basic carwash.
2) may kailangang i-repair na konting gasgas ang fortuner. simpleng repair lang ang kailangan, pero inabot nanaman ng ilang araw! kaso, kinabukasan pag tingin ko sa kotse, hindi pulido ang gawa!!! so, ini-schedule ko ulit para maibalik at mapaayos ulit... Nung pagbalik namin, WOW!!! May upos sa loob ng kotse, nag YOSI!!! So, we reported this problem and so sorry lang naman sila. sabi ko, hindi kami nag yo yosi, at grabe ang gumawa kasi may hulog hulog kalat pa ng upos all around sa front seats!!! Umusok ang ilong namin dito, omg! I can't find any word pero grabe talagang bad trip, walang respeto at napaka unprofessional ng ginawa nila.

3) Just now, nagpa regular checkup ulit kami pero sa Rapide na. And, alarmingly, ang break disk ay sira na at kailangan daw palitan!!! It would be P15-18k daw! ang tanong ko, hindi pa dapat nakita yung break pad kung sira na dun sa last checkup ng kotse??? Or, hindi kaya pinalitan ng pangit/ sirang disk break ang sasakyan namin nung huling checkup ng kotse???
Pahingi naman ng comment, idea nyo sa #3. Bago pa ang fortuner, wala pang 3yrs.

[myk384]

The saddest thing is, Toyota owned (yes, TMPI!) ang Toyota Alabang

[yokknekk]

I have read this thread before, and had the same (intoxicatingly) bad experience with Toyota Alabang.

Eto pinagdaanan namin last year during regular checkup / repair ng fortuner. I skip sa mga details, kasi so far eto yung talagang tandang tanda ko pa:
1) very unprofessional kung kelan matatapos ang checkup ng kotse
- napaka halaga ng oras; kaya naman dapat atleast malapit sa katotohanan dapat ang estimate nila kung kelan matatapos ang kotse. kaso, ang estimate nila, almost 10hours sa katotohanan! kung alam ko lang na hindi totoo ang estimate nila ng oras, sa iba na ako nagpa-checkup! And to add, ni hindi nila i-carwash ang kotse! hindi man lang isama yun? kahit na hindi naman sobrang dumi ng sasakyan! dapat sinama na basic carwash.
2) may kailangang i-repair na konting gasgas ang fortuner. simpleng repair lang ang kailangan, pero inabot nanaman ng ilang araw! kaso, kinabukasan pag tingin ko sa kotse, hindi pulido ang gawa!!! so, ini-schedule ko ulit para maibalik at mapaayos ulit... Nung pagbalik namin, WOW!!! May upos sa loob ng kotse, nag YOSI!!! So, we reported this problem and so sorry lang naman sila. sabi ko, hindi kami nag yo yosi, at grabe ang gumawa kasi may hulog hulog kalat pa ng upos all around sa front seats!!! Umusok ang ilong namin dito, omg! I can't find any word pero grabe talagang bad trip, walang respeto at napaka unprofessional ng ginawa nila.

3) Just now, nagpa regular checkup ulit kami pero sa Rapide na. And, alarmingly, ang break disk ay sira na at kailangan daw palitan!!! It would be P15-18k daw! ang tanong ko, hindi pa dapat nakita yung break pad kung sira na dun sa last checkup ng kotse??? Or, hindi kaya pinalitan ng pangit/ sirang disk break ang sasakyan namin nung huling checkup ng kotse???
Pahingi naman ng comment, idea nyo sa #3. Bago pa ang fortuner, wala pang 3yrs.

wag ka maniwala sa rapide.

http://tsikot.com/forums/goon-squad-...2/index95.html

[sirkosero]

i wouldny even dare leave my car at a dealer who also owns a fleet of taxi franchise... biglang may masisirang piyesa yun pala nilipat sa taxi ng kaibigan

[cjv_justice]

any recent incidents on your Toyotas involving this "popular" casa service?! My last 2 PMS for my Altis almost went off without a hitch.

the car's due for its 15k PMS already and will be going there soon

[toyotaparter]

* cjv justicce

i noticed there are 2 threads na pala regarding the bad service of toyota alabang. This thread and this one http://tsikot.com/forums/toyota-cars...y-sucks-47130/
10 pages of feedback! if i were you sir medyo magdadalawang isip ako talaga magpaservice sakanila. They were not good before, it doesnt make sense if magiging okay sila ngayon bigla biglaan and without change of management.

Our altis just hit 3 years old this february, only had it serviced sa casa 2 times, the free 1,000 and 5,000 km service. other than that, wala na.

I suggest you ask our fellow altis or toyota owners kung saan sila merong napagkakatiwalaang gumagawa within your area. or atleast switch to another casa with a good reputation para hindi ma void yung warranty mo.

[dantheman]

are there any cases here na after mag pa casa (repair,body paint) e napalitan ung ibang parts? i mean "na kahoy" ung godd and original ones. thanks

[renzo_d10]

Magaganda din Sales Consultants diyan sa BGC....

[wilcats]

Magaganda din Sales Consultants diyan sa BGC....

Young and fine ladies hehe. We'll have a new showroom marketing professional next month, she's half Japanese. :D

[markduguran]

Young and fine ladies hehe. We'll have a new showroom marketing professional next month, she's half Japanese. :D

Sir Puno na Inbox mo. may PM sana ako sayo e

[amir1223]

Young and fine ladies hehe. We'll have a new showroom marketing professional next month, she's half Japanese. :D

ok na sana bosing kasi maganda comments sa casa nyo kaso parang ur promoting the ladies & not the service...ibang klaseng casa tuloy ang dating ng casa nyo base sa post mo..pero ok lang yan,tutal casa nyo nman yan e..hehe

[mika_23]

Sakto nakita ko itong forum na ito sa google na marami palang bad comment regarding TAI and want to share my experience. kahapon nag pa pms ako sa TAI sinadya ko mag iwan na 4 pesos and usb cable sa car. pag dating ko sa bahay wala na ung 4 pesos and usb cable ko.. buti marami pa ako usb cable sa bahay.

[markduguran]

Sakto nakita ko itong forum na ito sa google na marami palang bad comment regarding TAI and want to share my experience. kahapon nag pa pms ako sa TAI sinadya ko mag iwan na 4 pesos and usb cable sa car. pag dating ko sa bahay wala na ung 4 pesos and usb cable ko.. buti marami pa ako usb cable sa bahay.

Hindi ba me checklist ang CASA before ipasok ang sasakyan? kaso sa bahay mo na pala napansin...too bad may mga shop na katulad ng TAI.

[BratPAQ]

Global city ako kumuha ng vios, dyan din ako nag pa 1k pms, kay john cortes, very professional, informed me with they will do with pms, didnt include any additional uneeded services. Sana sya ulit ma assign sa king service advisor sa 5k pms.

And yes, maganda lugar, ang di ko lang nagustuhan eh nasa gitna ng kawalan, walang malapit na kainan, hahaha, kayanung nagpa pms ako eh sandamakmak na free coffee at kendi ang kinain ko. ;D

[wilcats]

Global city ako kumuha ng vios, dyan din ako nag pa 1k pms, kay john cortes, very professional, informed me with they will do with pms, didnt include any additional uneeded services. Sana sya ulit ma assign sa king service advisor sa 5k pms.

And yes, maganda lugar, ang di ko lang nagustuhan eh nasa gitna ng kawalan, walang malapit na kainan, hahaha, kayanung nagpa pms ako eh sandamakmak na free coffee at kendi ang kinain ko. ;D

hahaha pasensya na sir, Our snack bar is still in the planning stage. may place na siya, wala lang food.

And yes, all our staff our well trained, and walang hokus-pokus na nagaganap. Our Service Manager Sir Art Agarem is very disciplined, kaya matino lahat.