Philippines to turn call centre capital of world

[Big_daddy]

Yeah, I wish that we can also develop our manufacturing industry to the same level as our BPO/CallCenter industry.

We definitely need solid investments, something more substantial than just rented space and easily relocated work volume.

And hopefully our education standards are adjusted as well, so that we can keep up with advancements in this field, I really hate it when English language movies are subtitled/dubbed in Tagalog, it defeats the purpose of developing your language skills.

[Monseratto]

http://newsinfo.inquirer.net/inquire...as-No-1-in-BPO

It’s official: PH bests India as No. 1 in BPO
Philippine Daily Inquirer
First Posted 02:51:00 12/04/2010

MANILA, Philippines—After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses.

In fact, the country overtook India in these categories last year, according to IBM’s latest Global Locations Trend Annual Report, released recently in New York.

India now ranks No. 2, the first time it was not in the leading position for these activities, according to the IBM report, launched in October but made available online last month.

“The Philippines has taken over the lead in the global ranking from India,” the report said.

The IBM report said the Philippines offered a similarly attractive business environment for international business support functions as India. Unlike India’s BPO hot spots, however, labor costs here have not increased as much.

On Thursday, the Contract Center Association of the Philippines said the country had become the call center of the world, with around 350,000 Filipinos working in call centers against India’s 330,000-strong workforce.

Revenues from the country’s call center industry are also expected to reach $5.7 billion this year, higher than India’s $5.5 billion, the CCAP said.

The call center industry, which provides so-called “voice” services like customer support and sales, is part of the BPO industry.

Call centers make up 70 percent of the BPO industry in the Philippines.

Currently, there are 600,000 Filipinos employed in the country’s BPO industry, according to the Business Processing Association of the Philippines.

Following India in IBM’s ranking of BPO leaders were the United States, Poland, China, Britain, Columbia, Costa Rica, Fiji, Ireland, South Africa, Sri Lanka, Hungary, Australia, Egypt, Chile, France, Canada, France, Singapore and the Netherlands.

The IBM report said Sri Lanka was another Asian country that had succeeded in positioning itself as an alternative to India. Reports from Cynthia D. Balana and Lawrence de Guzman, Inquirer Research

[fourtheboys96]

Manufacturing is dead here... High cost of electricity and a very strong labor union, diba Intel already left the country!

add to that redundant taxes (from the national to local level) and sometimes under the table shenanigans.

and believe it or not, peace and order situation also. some factories in Batangas are sometimes rained by bullets by the notorious people of Brgy Ulango if the Brgy. Captain is not given special business concessions.

that brgy is where the suspects of the RCBC Bank massacre cam from.

[mark_t]

We will definitely win the voice outsourcing race against India, their English sucks! Pero sa mga non-voice like IT and programming we can never beat India. They churn out way more engineers than we do...

Because they have more schools and a bigger population.

[tidus1203]

Yeah the demographics so they have the advantage... I wonder if the Chinese can speak perfect American English, yari na Pilipinas for sure...

[[archie]]

IMO the chinese can deliver quality english in due time. not in 15 to 20 years but the next generation after that could give a run for the BPO industry.

i had the chance to work for the industry for around 2 years before. iba talaga klase pay dito. i never ran out of cash kasi ang dami ++ aside sa basic pay.

its also true na its not for everybody. not in the sense na kung kaya o hindi gawin yung job BUT the challenge of shifting off and work schedule. kaya sabi ko, never again. hehe

[uls]

Because they have more schools and a bigger population.

di rin

imbes na engineering ang kinukuha ang mga tao dito, nursing ang kinukuha

o kaya seaman course

[tidus1203]

Yeah that's also a problem/ Pinoys think of going abroad even when they are still in high school. Indians think of helping and staying home. So India is now a respectable BRIC country and RP is still a backwater 3rd world...

[deZw07]

[/COLOR]


Because they have more schools and a bigger population.

I remember my Indian boss telling a story about the job screening process in India, that even their academic performances during their elementary and secondary levels are heavily considered before getting hired. Talk about tough competition!

[uls]

Yeah that's also a problem/ Pinoys think of going abroad even when they are still in high school. Indians think of helping and staying home. So India is now a respectable BRIC country and RP is still a backwater 3rd world...

people in India pursue higher learning for knowledge sake

there's something about their culture

dito people go to school para makakuha ng diploma

yun lang

di importante kung matuto o hinde, basta makakuha ng diploma

kaya meron mga school na diploma mill, kaya din meron Recto