Philippines to turn call centre capital of world

[Big_daddy]

Yeah, I wish that we can also develop our manufacturing industry to the same level as our BPO/CallCenter industry.

We definitely need solid investments, something more substantial than just rented space and easily relocated work volume.

And hopefully our education standards are adjusted as well, so that we can keep up with advancements in this field, I really hate it when English language movies are subtitled/dubbed in Tagalog, it defeats the purpose of developing your language skills.

[Monseratto]

http://newsinfo.inquirer.net/inquire...as-No-1-in-BPO

It’s official: PH bests India as No. 1 in BPO
Philippine Daily Inquirer
First Posted 02:51:00 12/04/2010

MANILA, Philippines—After challenging India for the top position for several years, the Philippines is now the world leader in business support functions like shares services and business process outsourcing, according to the latest reports and trends analyses.

In fact, the country overtook India in these categories last year, according to IBM’s latest Global Locations Trend Annual Report, released recently in New York.

India now ranks No. 2, the first time it was not in the leading position for these activities, according to the IBM report, launched in October but made available online last month.

“The Philippines has taken over the lead in the global ranking from India,” the report said.

The IBM report said the Philippines offered a similarly attractive business environment for international business support functions as India. Unlike India’s BPO hot spots, however, labor costs here have not increased as much.

On Thursday, the Contract Center Association of the Philippines said the country had become the call center of the world, with around 350,000 Filipinos working in call centers against India’s 330,000-strong workforce.

Revenues from the country’s call center industry are also expected to reach $5.7 billion this year, higher than India’s $5.5 billion, the CCAP said.

The call center industry, which provides so-called “voice” services like customer support and sales, is part of the BPO industry.

Call centers make up 70 percent of the BPO industry in the Philippines.

Currently, there are 600,000 Filipinos employed in the country’s BPO industry, according to the Business Processing Association of the Philippines.

Following India in IBM’s ranking of BPO leaders were the United States, Poland, China, Britain, Columbia, Costa Rica, Fiji, Ireland, South Africa, Sri Lanka, Hungary, Australia, Egypt, Chile, France, Canada, France, Singapore and the Netherlands.

The IBM report said Sri Lanka was another Asian country that had succeeded in positioning itself as an alternative to India. Reports from Cynthia D. Balana and Lawrence de Guzman, Inquirer Research

[fourtheboys96]

Manufacturing is dead here... High cost of electricity and a very strong labor union, diba Intel already left the country!

add to that redundant taxes (from the national to local level) and sometimes under the table shenanigans.

and believe it or not, peace and order situation also. some factories in Batangas are sometimes rained by bullets by the notorious people of Brgy Ulango if the Brgy. Captain is not given special business concessions.

that brgy is where the suspects of the RCBC Bank massacre cam from.

[mark_t]

We will definitely win the voice outsourcing race against India, their English sucks! Pero sa mga non-voice like IT and programming we can never beat India. They churn out way more engineers than we do...

Because they have more schools and a bigger population.

[tidus1203]

Yeah the demographics so they have the advantage... I wonder if the Chinese can speak perfect American English, yari na Pilipinas for sure...

[[archie]]

IMO the chinese can deliver quality english in due time. not in 15 to 20 years but the next generation after that could give a run for the BPO industry.

i had the chance to work for the industry for around 2 years before. iba talaga klase pay dito. i never ran out of cash kasi ang dami ++ aside sa basic pay.

its also true na its not for everybody. not in the sense na kung kaya o hindi gawin yung job BUT the challenge of shifting off and work schedule. kaya sabi ko, never again. hehe

[uls]

Because they have more schools and a bigger population.

di rin

imbes na engineering ang kinukuha ang mga tao dito, nursing ang kinukuha

o kaya seaman course

[tidus1203]

Yeah that's also a problem/ Pinoys think of going abroad even when they are still in high school. Indians think of helping and staying home. So India is now a respectable BRIC country and RP is still a backwater 3rd world...

[deZw07]

[/COLOR]


Because they have more schools and a bigger population.

I remember my Indian boss telling a story about the job screening process in India, that even their academic performances during their elementary and secondary levels are heavily considered before getting hired. Talk about tough competition!

[uls]

Yeah that's also a problem/ Pinoys think of going abroad even when they are still in high school. Indians think of helping and staying home. So India is now a respectable BRIC country and RP is still a backwater 3rd world...

people in India pursue higher learning for knowledge sake

there's something about their culture

dito people go to school para makakuha ng diploma

yun lang

di importante kung matuto o hinde, basta makakuha ng diploma

kaya meron mga school na diploma mill, kaya din meron Recto

[uls]

before we get carried away by that piece of news, reminder lang na wala parin sinabi ang Pinas sa India

BPO/tech companies in the Phils. cannot compare with those in India

Tata Consultancy Services, Infosys, Wipro, HCL, WNS etc

[jimnyeatworld]

Oh well... that means that we can generate more jobs and work for less capital investment...

But that also means that those jobs can leave easily, since the physical infrastructure investment is not as big, either.

Damn.

which is why establish a business that will serve this sector, not be in this sector.

like yun Banchetto, ang galing nun mayari nun, dati mukang jologs yun mga yun ngaun naka-4x4 pickup ang pang-deliver nila ng mga drinks sa Banchetto. monopolized nila kasi drinks eh

[uls]

which is why establish a business that will serve this sector, not be in this sector.

like yun Banchetto, ang galing nun mayari nun, dati mukang jologs yun mga yun ngaun naka-4x4 pickup ang pang-deliver nila ng mga drinks sa Banchetto. monopolized nila kasi drinks eh

definitely there are many businesses na sumusulpot around call centers

mga convenience stores, 24hr Mcdo/Jollibee etc

think of a way to suck money from people who work at call centers

[safeorigin]

think of a way to suck money from people who work at call centers

motel...

[jimnyeatworld]

definitely there are many businesses na sumusulpot around call centers

mga convenience stores, 24hr Mcdo/Jollibee etc

think of a way to suck money from people who work at call centers

*uls, ngaun wala ako tarbaho at walang business, tumatambay ako sa emerald around 1am onwards

would you believe, meron tiga-tinda ng sigarilyo duon na sobrang lakas. ni hindi ito boy ha. ang nagtitinda eh di tsikot na nag-sideline dun pero sa umaga yata eh nag networking pyramiding sa ortigas.


and im sure hindi lang sigarilyo puwede nya itinda from the looks of it, kasi close sya mga call center tambays

yun naman kebigan ko na nasa management ng 7-eleven. 3 years ago, he was talking to me to put up a 7 eleven branch. i declined kasi ayaw nila ibigay yun pwesto na may call centers, ang gusto nila bilhin ko yun nalulugi 7 eleven branches. sayang kasi yun nalulugi tinabihan ng call center bldg. and tingen ko kahit ano 7 eleven branch ngaun hindi na lugi kasi nga sobrang tumaas ang prices sa fastfood, nagkaron ng advantage sa price ang 7 eleven bec. of the filled vacuum.



ngaun hulaan mo, mid level management sya pero naka Montero Sport san ka pa? tumaas benefits nila hehehe

[uls]

*uls, ngaun wala ako tarbaho at walang business, tumatambay ako sa emerald around 1am onwards

would you believe, meron tiga-tinda ng sigarilyo duon na sobrang lakas. ni hindi ito boy ha. ang nagtitinda eh di tsikot na nag-sideline dun pero sa umaga yata eh nag networking pyramiding sa ortigas.


and im sure hindi lang sigarilyo puwede nya itinda from the looks of it, kasi close sya mga call center tambays

yun naman kebigan ko na nasa management ng 7-eleven. 3 years ago, he was talking to me to put up a 7 eleven branch. i declined kasi ayaw nila ibigay yun pwesto na may call centers, ang gusto nila bilhin ko yun nalulugi 7 eleven branches. sayang kasi yun nalulugi tinabihan ng call center bldg. and tingen ko kahit ano 7 eleven branch ngaun hindi na lugi kasi nga sobrang tumaas ang prices sa fastfood, nagkaron ng advantage sa price ang 7 eleven bec. of the filled vacuum.



ngaun hulaan mo, mid level management sya pero naka Montero Sport san ka pa? tumaas benefits nila hehehe

may market talaga mga 7-11

sayang di mo nabili yung inalok sayo

[A121]

bigger picture, pang services talaga ang Pinas

di pang manufacturing

Pati entertainment industry. Manny Pacquiao, Charice and the like.

And yes its true, most people here only want a diploma to get work. Sobrang dami ng colleges at universities sa Pinas.

[bradwilliam]

this one from bloomberg:

Manila's Banter Beats Bangalore in $21 Billion Call-Center Race
http://www.bloomberg.com/news/2010-1...-industry.html


huwag lang lumakas sobra ang peso

India’s BPO industry has evolved and matured to present higher-end services that require judgment-based analysis and domain expertise, rather than function-specific, rules-based performance parameters alone. As service providers strive to offer end-to-end services, we see BPO falling into different segments. At one end of the spectrum is the traditional rules-based transactional outsourcing; while at the other end is judgment-based transaction processing and full-service business process outsourcing.


India has won its spurs as the world’s outsourcing destination of choice. Currently the country has a commanding share of the global outsourcing market.
India is undoubtedly the most favored IT/BPO destination of the world. This raises the question why most of the big MNCs are interested in outsourcing their operations to BPOs in India. The answer is very simple- India is home to large and skilled human resources. India has inherent strengths, which have made it a major success as an outsourcing destination. India produces the largest number of graduates in the world. The name of India has become synonymous with that of BPOs and IT industry hence the name BPO India.


Besides being technically sound, the work force is proficient in English and work at lower wages in comparison to other developed countries of the world. India also has a distinct advantage of being in a different time zone that gives it flexibility in working hours. All these factors make the Indian BPOs more efficient and cost effective. In order to meet the growing international demand for lucrative, customer-interaction centers, many organizations worldwide are looking to BPO India.


A subset of outsourcing, Business Process Outsourcing (BPO) involves contracting the operations and responsibilities through a third party service provider. From the last couple of years, the BPO industry has evolved as the most substantial sector in the Indian market. India has emerged as the most favored location for all Bpo services across the globe. This has accelerated the Indian economy to the heights, progressively boosting the statistics depicting the growth in the years to come and it has been however forecasted that by 2020, more than 80% of the world of business process outsourcing services will be served by the Indian companies. Marked as the best place to attain superior quality services globally, the BPO industry is strengthening its foundation in India.


http://phykon.com/

[safeorigin]

*troll detected*

[Burai]

i don't like the news that we can read on this thread's title itself... wag naman sana.
though ok siya since yan ang alternative ng mga unemployed people, para sakin napapangitan ako tignan country natin as ganito na lang na parang alila ng mga foreigners who invested here in our country to make call centers. lubog na lubog na talaga country natin at kailangan pa talagang foreigners ang tumulong sa mga kababayan natin... just my 2 cents

capital pa in the world!? ..........