I have experienced Cruven Fairview a few months back and that would be the first and last that I would ever try that. I would rather buy a new part/parts than having them reconditioned.
I was driving my pickup since I felt that my steering wheel was light and juddering. I brought it to Servitek from inspection and they told me that my inner tie rod and balljoints need to be replaced. I wanted a second opinion but instead of going to my trusted shop/mechanic, I tried to look for an alternative. Then came Cruven. I said I should give it a try. I went there then I told them to check my balljoints and passenger side tie rods if they are indeed needed fixing. After they've removed the tires and inspected everything, they gave me this quote totaling more than 8k! I didn't expect that it would be that expensive coz the quote that Servitek gave me was less than 6k and it even had a discount. I told them just the inner and outer tie rods and balljoints. Then the woman told me right away that they don't replace parts, instead, they reconditioned it. I asked if the performance would be the same as brand new part, she said yes it's the same. There were lots of hammering around, they even lost the clip for my break pad, the mechanic even customized a clip, I was even thinking what have I gotten myself into.
After everything got fixed and paying just above 5k, I insisted for a road test. They let me drive so that I could feel the difference. The mechanic brought me to the subdivision at the back of Cruven Fairview where there are lots of uneven roads. I said I guess it's good now. On my way home, I felt something wrong, the steering wheel is not in the center anymore, the car suddenly veers to the right as if a gust of wind is pushing my car. I went back to Cruven and asked why is it that way, they said it needs alignment. I asked how much, if I could recall, it was around 800 per tire and the woman again told me that they don't use modern technology but they use a rope. That gave me 2nd thoughts already.
I went to Yokohama Tire Center along Commonwealth to have it aligned and I guess I was cursed that day. The mechanic, the one without front teeth seems like he didn't even know how to operate the computer. He said it doesn't need alignment but it needs to be cambered. So I said ok. Then he put a lot of they call it "shingles", he said so that the tires would stand properly. After almost 5 hours there, I went home and when I was just in front of Puregold Tandang Sora, I heard a loud bang then all the things that I was expecting to be fixed, they didn't get fixed plus now the car is uneven, tilted to the right. That's why I heard a bang coz the car fell slightly to the right. I returned to the shop for back job to no avail.
After all of those, I said I had enough. I brought it to my trusted shop/mechanic. I told him I don't care if the car stays here for a month, just fixed it. After 3 days they called me that it's fixed already and the mechanic asked where did I have it fixed since he saw the condition of the ball joints, I told everything to him and he just smiled.
Lessons learned, nothing beats your trusted shop/mechanic. For my experience in Cruven, it wasn't really that bad but I would rather replace a part, particularly for those areas, with a brand new one rather than reconditioning them. If you'll ask me given the second chance to have my car repaired it there, my answer is a BIG NO! I'll just go to my trusted mechanic, though it's farther, I have more peace of mind in them.
This is based from my experience in Cruven Fairview. If you have good experiences with other branches, then good for you. I don't have any idea with Zee but if I think they are almost the same with Cruven so I don't think I will try that anymore.


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