dami din pala bad experiences with pms.. let me share mine.. i drive a 2.5 Strada GLX and i also had problems with the amount of oil used vs. the amount of oil billed.. this was at the Mitsu along libis/C-5, adjacent to Lanuza st. (not sure if it is DMC or UMC)

during my 1thou kms pms, i was billed with 9 liters of Turbo XP.. so when I got home I checked the specs of the 2.5 engine, and I was surprised to see that it only needs 8 liters of oil.. kaya pala pinapaalis ako dun sa service bay area (i wanted to see the process, kasi 1st PMS), hindi lang pala bawal.. may ginagawa din pala silang "milagro" dun.. so to my dismay, i told my self na "sa iba nalang ako punta for the Strada's maintenance check.."

after a week, somebody (i'm not sure if he's from that branch/dealer) texted me ng "sir, this is mr.xxx from mitsu.. kamusta po ang performance na inyong sasakyan?" (maybe this is an SOP for quality controllers..) of course I was happy to receive this text and I immediately replied "ok naman performance.. ilan liters ba ng oil kailangan for 2.5 GLX?" he replied.. "8 po" so it was confirmed.. I replied back with an aggressive tone (to get their ass moving).. "naloko yata ako.. 9 ang siningil sa akin pero hindi naman binigay yung sobra" after that, a few more exchanges of texts then the man apologized for this and told me that he will talk to manager of that particular branch, blah blah blah.. in short, he promised to have this fixed and personally monitor my complaint..

after a few hours, he called me up and told me that "sir, ok na.. napagsabihan na po yung tao namin dun.. pasensya na po uli, pano nyo po ba gusto makuha yung refund niyo? pwede pong check or credit nalang natin sa next maintenance check-up nyo.." since i have a busy sched din and hindi ko rin madaanan yung check, i decided na sa next check-up nalang (kahit bad trip na ako sa dealer/service center na yun)..

so during my 5thou kms check-up, libre na yung oil ko na pang top-off.. natuwa na din ako.. at least binalik nila.. pero sana hindi na nangyari to in the first place.. kaya nga tayo sa casa nagpapacheck kasi alam natin maayos/honest/quality yung gawa.. yun pala may lokohan din.. so be more vigilant lang fellow BOSBs.. dun sa mga meron similar experiences with mine, try nyo i-complain, hopefully ma-refund nyo rin..

hope this helps..

in line with this, saan ba ok ang PMS? yung honest and quality work..

maraming salamat!