Sun Cellular is giving out free BUT defective phones!

[emanon]

Friends...kaka-file ko lang po nito yesterday sa DTI i-Reklamo..

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At around November 29, 2003, my wife and I were convinced to get a cellular phone line subscription through Sun Cellular's "Sun Blast" promo at Festival Supermall in Alabang, Muntinlupa City. One of it's promo is that if you get a subscription of say Php 1,000 a month you get another cellular phone for free. Everything went smooth and we had the 2 cellphone units with us after the usual approval protocol and afterwhich we head home. Upon reaching home, we charged both cellphones. After a considerable amount of time, we noticed that the other unit, the 'free phone', turns 'on' but it also turns 'off' just as soon as it was turned 'on'. So we just thought that maybe it still has no charge in its battery and so we decided that we charge it overnight. The next day, we checked the phone again and noticed that it still turns 'on' and shuts down again. So we again decided to charge it and afterwhich I called up Sun Cellular's customer hotline. I was given the assurance that I can have the unit repaired or replaced but I need to ensure that I return the unit within seven (7) days. The next day I again called-up Sun Cellular's customer hotline just for me to be assured that my unit will be replaced/repaired even if it will take me around three or four days to return it (I don't want to waste extra cash on gasoline expenses for the sake of bringing back my cellphone for repair/replacement). Last Thursday, December 4, 2003, I finally went back to Sun Cellular's promo area at Festival Supermall to complain about my cellphone's problem. After a long wait, Sun Cellular's staffs (I did not get their names but I remembered their faces) told me that the problem is on the battery. I immediately asked for a replacement of the battery but they told me that they have no more stocks of that model (DbTel 0205121). I immediately asked them that they replace the phone with the other model (Panasonic GD75) that they are offering for free. Since I am no longer confident with the unit that I got. But Sun Cellular's staffs told me that they can not do that since thay have already inputted the serial numbers, etc.etc. of the phones that I got under my account. At this point they forwarded me to WellCom since they are the ones who will repair the unit (since it is still under warranty of course). So I proceeded to WellCom and after evaluation by their technicians, they found out that the cell's power port was defective. I was advised by them that I should leave the phone for repair (J.O. number A225766) and was given the assurance it will be repaired on Monday (120803). I called them up for follow-up and was given another two days (121003) for me to follow it up. Today, I just made a phone call and was again given another three days for me to follow it up. This is very frustrating for me and my wife since we chose to subscribe from Sun Cellular since all the while it will give us convenience in our daily communication. Now, since we only have one unit functioning, it is giving us a hard time in our daily activities. Not to mention the lost oppurtunities that I had incurred because of this problem. I sold my old cellphone thinking all the while that I will have a new cellphone after all. Just so you'll know, I am into a second hand car buy-and-sell business and the use of a cellphone is highly demanding. But now that my wife and I are to make do with only one unit, my clients are now shying away from us (because of delayed replies on inquiry, etc.etc.) and turning to other dealers. I demand Sun Cellular to immediately replace my unit as soon as they receive this complaint (I don't want to accept the one being repaired at WellCom).

[pajerokid]

si mazdamazda makakasagot niyan hehe

[mazdamazda]

hoy! ikaw ibubuking mo pa ako! hehehe...

pati kami lang ang taga ayos niyang mga ganyan scenario sa backend... yung frontend dapat sumagot jan...

alam ko dapat may marketing representative (dapat PK kasama ka!) dun sa booth... dapat yung kinausap... wala na yatang stock nga ng DBTel...

neways, i've already emailed the entire article to the Retail Management and Activation Dep't (excluding ito... hehehe) they are the ones in charge of the frontliners...

[pajerokid]

hehe. wala pa akong alam. im still feeling my way through work

[mazdamazda]

OT

nakasabay ko boss mo sa elevator kahapon... tinanong niya kung kilala daw kita...

sabi ko "Sir, ingat sila jan... yan ang heart throb ng tsikot..."

hehehehe...

[pajerokid]

hahaha. How i wish hehe

[FrankDrebin]

"Wag nang pumunta kung SUN-SUN pa! Dito ka na sa Talk 'N Text!"
-Dolphy

[usokpower]

SO the moral of the story is if a deal is too good to be true wag kakagat agad.

You should write your complaints directly to sun cellular and give your cited reasons for a replacement or refund.

[pissword]

i think misleading naman... baka natiyempohan lang un defective units. pero its just my opinion. sana nga lang mas maganda un customer service nila, if may sira man palitan na agad within the warranty period.

[mazdamazda]

pissword... ang problem kasi is wala nang stock ng DBTel na phone... 7 day ang replacement... nasubukan ko na yan sa T610 ko... replace naman nila...

[pissword]

ahhh ok tnx sir mazda d ba pwede palitan na mismo ng ibang model with the same parang promo??? or ganyan tlaga??

btw anu na nga pala nangyari sa fon nyo sir emanon?? la pa din?

[ssaloon]

OT: mazdamazfa & PK, sa sun ba kayo nagtratrabaho sa galle? kaibigan ko rin nagtratrabaho jan... si mickey manalang.

[mazdamazda]

OT

ssaloon> Jose Miguel Manalang ba?

nakalagay sa addressbook ng outlook Management Trainee siya... may 3-4 na MT akong nakikita dito sa pali paligid...

wala pa sa addressbook si PK eh...

[ssaloon]

yup yup! kabarkada ko yun nung college! magaling yan!

[pajerokid]

ssaloon, magaling saan? hehehehe.

m2, kaka-sign ko pa lang ng RAF. Sabi nila, 2 months daw bago ako magkaroon ng network login and email add.

[TJMaxx]

Mga bata pala kayo ni Gokongwei...
Ako rin may complaint diyan sa Sun Blast.
Tangna, may poster sila na available na daw
yung Sony Ericcson na T230 with Camera by
the 2nd week of December. Simula pa lang ng Sun
Blast promo ay nag-order na ako. Second week
of December has come and gone, wala pa rin yung
phone...
Nagdadalawang isip tuloy ako dito sa Sun Cellular
kung talagang reliable ba o hindi. Sa promo pa lang
di na marunong tumupad sa usapan, paano pa kaya
kung nagkaroon ng problema sa phone or billing later
on...
At taska, totoo ba yung naririnig ko na marami daw
Dead spot itong Sun Cellular...
Lastly, yung mga customer service frontliners medyo
may pagka eng-eng...

[emanon]

Originally posted by mazdamazda
pissword... ang problem kasi is wala nang stock ng DBTel na phone... 7 day ang replacement... nasubukan ko na yan sa T610 ko... replace naman nila...

pissword...wala pa din...galing ako kahapon at napakabagal pala nitong wellcom!! nagpunta ako sa sun (dun sa promo area nila) nagwala ako pinapunta ako sa mismong office nila sa 3rd level ng festival at dun ako nagwala, wala din...sabi ko sawa na akong mag-follow-up kayo na mag-follow-up ng cell ko...pumayag naman...tinanong ko kung pwedeng kumuha ako ulit ng plan di ako pinagbigyan!!! sinabi ko na-file na ako sa DTI ang sagot sa akin "okay lang po sir, karapatan niyo po yan"....di man lang natinag!! grrr!

[emanon]

Originally posted by TJMaxx
Mga bata pala kayo ni Gokongwei...
Ako rin may complaint diyan sa Sun Blast.
Tangna, may poster sila na available na daw
yung Sony Ericcson na T230 with Camera by
the 2nd week of December. Simula pa lang ng Sun
Blast promo ay nag-order na ako. Second week
of December has come and gone, wala pa rin yung
phone...
Nagdadalawang isip tuloy ako dito sa Sun Cellular
kung talagang reliable ba o hindi. Sa promo pa lang
di na marunong tumupad sa usapan, paano pa kaya
kung nagkaroon ng problema sa phone or billing later
on...
At taska, totoo ba yung naririnig ko na marami daw
Dead spot itong Sun Cellular...
Lastly, yung mga customer service frontliners medyo
may pagka eng-eng...

TJMaxx...wala po talagang unit ng T230 with camera....na-chambahan ko lang ito nung napadaan ako sa sun blast promo area sa festival...alam mo bang lima lang daw kaming nagkaroon nito? although minalas ako dun sa free nilang isa pang phone (yun ngang DbTel) sinuwerte naman ako dito...pero i would suggest (yun ay kung gusto o pa ding kumuha sa sun) mag-T610 ka na lang...di pa suportado ng mga service providers ang T230...nag-MMS ako at gusto ko sanag mag-download ng mga pictures/polytones pero ang laging sinasabi ay wala pa sa selection nila ang ganung model....kokonti lang kasi talaga ang T230 na lumabas....pero okay sana yung unit.....

[TEAL]

Meron pa bang may problem sa Sun? Need to know kung isolated case lang itong naka post kasi balak namin ng wife ko na mag avail para sa mga anak namin.

Would you still recommend that we avail of this promo from Sun Cel?

Many thanks.

[mazdamazda]

TJMaxx, AFAIK, the Business Center will call you when the T230 with camera arrives. IMO, maybe Sony Ericsson committed that the phones will arrive by December but couldn't deliver it because of so and so reasons.

TEAL, AFAIK, a new set of phones is being given away as the DBTel did run out of stock.