Globe Feedback Thread

[boybi]

Globe says 'technical issue' may be disrupting postpaid subscribers' outgoing calls

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Before pandemic ganyan na ang signal ng Globe dito sa area namin. Called in multiple times na, pero lagi sinasabi wala naman daw silang nakikitang problems sa area ko.

I am suspecting na ayaw na nila irepair because they will be switching to 5G.

[ChoyJo]

Humina talaga signal ng Globe.. Ewan ko nga kung bakit.. Nangyayari din sa akin kagaya kay Cathy na kahit nakOn eh hindi matawagan gawa na naka-off nga daw.. More than 20yrs na ako sa Globe pero napilitan ako kumuha Smart this year lang dahil sa problema sa Signal nila..

[_Cathy_]

Humina talaga signal ng Globe.. Ewan ko nga kung bakit.. Nangyayari din sa akin kagaya kay Cathy na kahit nakOn eh hindi matawagan gawa na naka-off nga daw.. More than 20yrs na ako sa Globe pero napilitan ako kumuha Smart this year lang dahil sa problema sa Signal nila..

That's what I suspect talaga, nag degrade ang quality nila. When, I don't know since I rarely make and receive mobile calls anymore. My Paulinian friend told me to get a smart sim nga but I don't want to update my contact number pa. Nakakainis talaga sa Pilipinas, paurong e

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[falken]

That's what I suspect talaga, nag degrade ang quality nila. When, I don't know since I rarely make and receive mobile calls anymore. My Paulinian friend told me to get a smart sim nga but I don't want to update my contact number pa. Nakakainis talaga sa Pilipinas, paurong e

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Mag double sim ka nalang. My Globe postpaid is showing 4G all the time. While my Smart prepaid is showing 5G.

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[marky2115]

Baka naman may new buildings/houses sa paligid ng bahay niyo kaya humina na Globe signal. Either that or sira communications equipment ni Globe sa area niyo which should be reported kay Globe.

The best thing to do is enable VoWiFi sa phone niyo and kapag nasa labas naman, enable VoLTE sa phone. Request VoWiFi/VoLTE activation via Globe One app.

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[oj88]

Globe has always had a customer support problem, but I think it just got worse.

So it's been a norm for a long while now that when you call their 211 hotline and despite jumping through hoops and hurdles, you're not going to get a live agent within that same call. Instead, it will schedule a call back at a time and date of their choosing.

Hmm... Not the best way to tackle urgent problems but, ok.

A day later, I get a call.... I answered it and an automated voice tells me to the effect that I stay on the line and an agent will attend to me when it's my turn. At least, that's what I thought was going to happen. But of course not.... that'll be too easy. The automated voice didn't even finish the whole sentence when the call dropped.

The following day (today), it's the same thing.... I answered the call, got the automated voice and the call dropped mid-sentence.

How are they getting away with this?