kung puwedeng ibahin yung connector, then do so. saan ba kinakabit, desktop o laptop? kung isa sa kanila narerecognize yung external hard drive mo, mukhang reinstall mo USB controller mo. kung parehong equipment di madetect hard drive mo, check mo kung may ingay yung external. nasa warranty pa ba? try mo RMA. check mo website ng hard disk mo click here.