Hey fellas. Perhaps you can help me out. Is there a national body that governs waterworks in barangays and towns nationwide? I'm trying to look for it because we intend to file a formal complaint against the waterworks organization in our barangay.

Most of the households in our barangay have had practically no water for months and even if there is water, it's so dirty that it's not even fit for an askal (asong kalye) to bathe in. Yet, most of the households in the barangay get charged a minimum fee of P 500.00 or so for water and services used. What water? What services?

We think that it's highway robbery for them to force a lot of households to pay for a service that was not delivered. They also have the gall to give notices of disconnection for households who do not pay. To further earn the ire of people, there is an existing order from their management not to accept letters of complaint from their customers. They even had the nerve to hike their rates.

Any information that you can share with me would be much appreciated.

Thanks in advance.