Service Nightmare

[carloi]

Guys,

I need your input. As I was getting my car from Nissan Westgate Alabang this afternoon, I noticed that they left the passenger window down an inch in the middle of a 2 hour long downpour. They resorted to blowing compressed air on my seat and vacuuming it at the same time.

I need to know the standard procedure ng mga casa for this type of negligence. Hindi ako natutuwa na I had to leave my car there an extra day and risk of having the car smell after a while because of this.

Does anyone know the email of NMPI's Customer Relations Department? Who should I call to complain about this as their service manager was of no help.

Kindly email me at ifurcab*insular.com.ph.

Thanks guys.

[bardigones]

talk to the manager.

[glntVR]

damn! they should do something more than that! give you discount maybe....

[jkyamog]

Hi carloi,

Please keep us posted on the developments. I am interested kasi minsan I go there for some service. I want to see how they handle situations like this. Thanks.

[kiper]

Nasa business law natin.. A seller can not provide goods of inferior quality while a buyer can not ask for goods superior of quality.

Ask for a NEW car! Negligence on their part shouldn't be a burden to their customers.

[wreckless]

i just hope they'd settle it with you that you'd be pleased..
but i hope na di ka umasa..
because you might get disappointed in the end.

[hagiber]

Ask for new seats

[fenderbender]

You can e-mail Nissan Motor Philippines, Inc.'s (NMPI) Customer Relations Department.

crd*nissan.com.ph

Give the details of your car, your name, your contact number and what you had serviced in the CASA, then state your complaint. Most of all, mention how you want your complaint to be rectified.

NMPI will give your "friendly" CASA a spanking. Chances are, your CASA will give you call for an apology, and maybe a free interior detailing job.

[1D4LV]

carlo, bardigones suggestion is the fastest and is the most feasible considering the scenario that you have been through. baka dun pa lang ma-resolve na.


sheesh! kabago-bago nila dyan sa area, ganyan kaagad service nila.

[mk]

damn those goons...they should give you at least a free interior detailing.

[kimpOy]

yup talk to the manager is our first option.
then if they will not able to give fair solution, then take it to the NMPI.

naku wala na agad ang "new car" smell.

[baiskee]

badtrip naman yan! dapat free na yang detailing tapos kuha ka na rin ng accessories. :D

[gsv]

post your comments to the nissanbayan forum
http://www.nissanbayan.com/forums/index.php

likely the moderators have direct connection with the nissan
dealers to follow up your complaints.

afaik, the dealers are closely monitoring these forums dahil
sila rin ang masisira pag na broadcast ang kapalpakan nila.

so far, nissan westgate pa lang pinaka matinong casa kong
napuntahan within reach. palpak din sa nissan gallery ortigas branch where we got the car.

most nissanbayan members have praises at nissan gallery quezon ave for quality service. i think may discounts pa pa member ka.

good luck.

[effone]

Originally posted by kiper
Nasa business law natin.. A seller can not provide goods of inferior quality while a buyer can not ask for goods superior of quality.

Ask for a NEW car! Negligence on their part shouldn't be a burden to their customers.

tama! ask for a new car, then akin na lang yun luma

[carloi]

Update:
Posted the same message sa kotse and nissanbayan yesterday.

Called NMPI today. Westgate CRD called me and kept apologizing and said I could return the car for detailing pag mangamoy.

NMPI called me back after talking with Westgate. They got the details from the dealer and mentioned that although natuyo ng casa yung seat and carpet, they should still do something about the perwisyo na naranasan ko. They will be filing an official complaint for me.

Will keep you posted kung meron pang ibang mangyari.

By the way, nasa casa ako for bodywork dahil binangga ako nga taga toyota alabang. Nung nag text ako na I will be in westgate that afternoon, di sumagot. I actually blame him for all these hassles. Tapos, kalahati lang daw ng participation ang babayaran nya.

[jkyamog]

Thanks for the update. Good to see that proper actions are being taken, so I guess Nissan's service is getting better. Sorry to hear your hassles.

[pajerokid]

Originally posted by kiper
Nasa business law natin.. A seller can not provide goods of inferior quality while a buyer can not ask for goods superior of quality.

Ask for a NEW car! Negligence on their part shouldn't be a burden to their customers.

Sheesh! Good luck with this....

[kiper]

Carloi.. ano ba yan binangga ka pa ngayon? Labo, puro kamalasan.