Rapide - Anybody have tried having their cars fixed here?

[mdpo]

Guys,

Comments please on your experience with Rapide service. Any good or bad impressions? What do you think of their service staff? competent?

Any comments are welcomed.

thanks.

[OTEP]

May mga threads na dito dati about the lousy and/or overpriced service of Rapide.

Even its U.S. counterpart, Midas, has a bad rep.

These kinds of shops usually operate with an 'average' system. Meaning, they should average XX pesos per vehicle they service. If they can't reach the average with your car, they will try to overcharge the next customer to make up for it.

Tignan mo kapag nagpagawa ka diyan, kung ano anong 'sira' ang sasabihin sa iyo ng techician. Tapos yung parts at labor nila SOBRANG MAHAL.

Pero malakas sila mag-ads na mura ang change oil at a/c check up to lure in customers.

Kapag nandun ka na, then the expenses will pile up.

Walang pinagkaiba sa Zafra.

[Altis6453]

What i did then was just to get them to inspect my car. When I saw that the bill would run up to around P16-20K dahil dami daw papalitan, I just got the estimate and left. I went to Banawe and had the same work done, tipid pa ako ng mga P7k.

They overprice all right. But the diagnosis of the car appeared to be ok naman.

[Kicker15]

madalas ako sa rapide magpa change oil mura kasi and may promo sila before for every 4 yata you get one for free and its cheaper than Shell kasi galing sa drum yung oil nila, hndi individual containers. 500 oil + labor + filter na yun and maganda yung check up nila sa car kasi lahat tinitignan. i just get the estimate then sa iba ko na lang pinapagawa, mahal kasi labor nila eh and di ko gusto gumawa yung mga mechanics nila.

Sulit sa change oil ng MB 100 Php 999 lang with filter na yun and oil, kung sa labas yun price pa lang ng oil yun.

[mdpo]

OteP: I think the issue is they are being proactive in pinpointing the problems with the car. but how about in terms of workmanship? any comments?

kicker15: panung di mo gusto? why di ba mukhang marurunong mga mechanics nila?

[av8or5]

i try rapide for change oils. as far as the estimate, its ok, but i have found out in previous visit, that they saw a problem with my car, i had it estimated, and didnt get it fixed...on the 2nd time around, to get my oil change again, this time, they didnt find that problem that they pinpoint before, but i didnt even get that fix...hmmm...just take the estimate and have another opinion on it.. so if rapide is not a good place..any suggestions guys and gals?

[groucho]

I used to go to Rapide regularly for lube jobs. But it reached the point that their Customer Service sucked. They claim to open at 8 am. I went there on a Sunday at 8 am to have my oil changed. They did not attend to the car until it was 9 am. Took almost an hour and a half for a 15-minute lube job. That was the last time I went to them.

And their diagnosis aren't accurate either. Their estimates approximate those of the casa.

[coiter]

i had my recent tune up there. in terms of service at price ng change oil/tune up, ok naman. maganda rin ang check up nila. comprehensive. pero talagang ang MAHAL NG ESTIMATE!!! and there are some things na mali ang diagnosis nila. in my case, sabi raw kelangan ko nang palitan yung cv joint. i got 2nd and 3rd opinions sa mag ibang shops. sabi daw ok pa naman at repacking lang ang kelangan. another is the power steering pump. sabi daw needs replacement na. yun pala simpleng overhaul lang (replace ng seals). there were other "mis-estimates" which, when checked in other shops, e ok naman pala or minor fix lang kelangan. halos 1/6 lang ang actual nagastos ko against dun sa na estimate nila na totoong sira. at around 80% ang talagang kinailangang palitan/ayusin.

tama sabi nila. for usual change oils/tune up, ok naman dun. tapos pagnicheck up nila, just get the estimate and diagnosis tapos patingin mo sa iba. at least magka idea ka. hth

[OTEP]

Ayun pa nga pala ang isang hindi maganda sa shop na iyan. They do not like to 'fix' parts. I guess it would be too time consuming and not good for the business.

Sa kanila, REPLACE agad.

[ssaloon]

try mo sa speedyfix! ok ang service nila

[ess]

I used to be a faithful rapide customer until I read that thread in the other forum about one of their mechanics pouring oil to the sparkplug socket. :-|

I forwarded the thread to the email address of their CSR. Though they confirmed the incident, it took them 1 week to reply to my email. Lalu tuloy akong na turn off sa kanila.

[carlocaraddict]

We had our Corolla 1990 tuned up in Rapide Pasay road. ang MAHAL! tapos nagkamali pa ng computation sa babayaran namin. Kaya, nag thunder service nalang kami sa Toyota Shaw. Hinding hindi na kami babalik sa Rapide.

[coiter]

Ayun pa nga pala ang isang hindi maganda sa shop na iyan. They do not like to 'fix' parts. I guess it would be too time consuming and not good for the business.

yep. pansin ko rin. ang una nilang ihihirit e replace agad. but when u get to other shops nagmumukha kang praning kasi simpleng bushing lang or seals lang pala kelangan palitan. cguro nga hindi rin kaya ng mechanics nila ang mag ayos or malaki lang talaga kita nila sa parts.

[ownertype]

kung change oil lang, puwede na sa rapide. Yung P499 promo nila change oil (AC Delco), filter and wheel alignment is very cheap compared kung magpapa change oil ka sa Shell, Petron or Caltex. Bayad ka kasi labor pag nag pa service to these gas stations. They also accept major credit cards na walang surcharges. Yun nga lang mahal talag piyesa nila and puro palit piyesa kagad sila "preventive maintenance" daw.

Most of the time I receive calls from their csutomer service reps asking me to evaluate their service and facilities. Honest naman yung feedback na binibigay and apologetic yung mga reps nila. Ni rorotate ng duty yung mga supervisors nila every month sa mga branches nila sa Metro Manila. Kaya iba iba yung mga bisors na humaharap sa akin every time I visit their shop sa Marikina Riverbanks.

[jim]

mahal nga ang parts at labor sa rapide. 100 to 150 % ang markup nila sa parts. yung isang shop na pinagkukunan nila ng parts nasa Vito Cruz ext. Millenium ata yung name.

[xpac]

jan ako nagpapalit ng brake pads ko at nagpa-refaced ng rotors pag balik may lumabas na unusual sound sa preno 3x ako bumalik sa kanila bago naayos.

[ghost_2192]

Originally posted by xpac
jan ako nagpapalit ng brake pads ko at nagpa-refaced ng rotors pag balik may lumabas na unusual sound sa preno 3x ako bumalik sa kanila bago naayos.

Saan branch ng Rapide ka nag-pagawa? Kasi it also happend to me also noong nagpagawa ako sa Rapid buendia branch nag-pareface ako ng brake rotor after 6 months bumalik ang ingay sa brake. About the service mahal talaga ang charge nila one time nga, nag-paestimate ako ng aircon walang hiya they charge me P24,600.00 sabi ko di bale na lang; linis nga lang ng aircon they charge P6,000.00 na eh kaya dinala ko na lang kay Mang Mario they only charge me P200.00.

[carlocaraddict]

Originally posted by ghost_2192
Saan branch ng Rapide ka nag-pagawa? Kasi it also happend to me also noong nagpagawa ako sa Rapid buendia branch nag-pareface ako ng brake rotor after 6 months bumalik ang ingay sa brake. About the service mahal talaga ang charge nila one time nga, nag-paestimate ako ng aircon walang hiya they charge me P24,600.00 sabi ko di bale na lang; linis nga lang ng aircon they charge P6,000.00 na eh kaya dinala ko na lang kay Mang Mario they only charge me P200.00.

24,600?????!!!!!!! alam ko magpalinis ng a/c mga 3k lang ATA sa toyota shaw. Sobra naman yan

[RhettGirl]

Rapide charges you a lot! Tama yung isang posting, they will just recommend that you replace the parts, they have never recommended to fix -- basta palitan lang! I used to go there before, but ayung nga, laging na-ooveruse ang credit card ko so para silang kasa kung magcharge! AND to make matters worse, di din naman kagandahan ang service nila!

[chris_d]

Would it be a good idea to get new tires from them? i'm thinking of getting from rapide(better living), servitek(better living), or bridgestone(the fort). Which store of the three would you guys recommend for good tires?