iba ang pricing ng casa sa auto supply kase mas malaki overhead nila at marami sila pa-sweldo. at isa pa, OEM parts talaga kinakabit nila, di sila oorder sa auto supply sa tabi. pwede lang sila umorder ng parts from the plant (which the plant subcontracts). every step of the way shempre pataas ng pataas ang price ng parts.

your complaint about the busted aircon is justifiable, but at least they're not charging you for the 16k part, which I find very good customer service from the casa. and in case they charge you, you have the right not to pay for it.

the only thing really worth ranting about: how long does it take for them to get the part from their suppliers?