BEWARE of UNION MOTORS Otis

[dadamchu]

[SIZE=2]Guys... this is my story

I had a phone conversation with Jimmy on July 19 (senior SA) sa Otis re the thud sound on ignition issue with our Monty, which he acknowledge and told me to just go there early because this will take a whole day to fix. Since I needed to be there narin for the 1 year rust inspection I decided to go there on Sat (July24) My day off....

I was there July 24 7am sharp! I was no. 1 sa line. They started receiving customers by 8am, I was entertained by Beth also a SA (since wala pa si Jimmy). I told her my complains then, ayun. tinanggap na by 9am. I told her my issues (thud sound on ignition, wiper squeaking, rust inspection and since me rust inspection,pinasama ko narin under wash)

I went home, everthing seems ok until by 330pm sabi ng SA sa monday ko na lang daw kunin... so ano pa magagawa ko.... Kaya nga ako gumising ng maaga dahil alam ko whole day yung kapag palit ng engine support!!! Tapos d ko rin pala makukuha ng hapon....

Came monday (July 26). Had to report for work , from the office,called Otis to confirm kung ready na for pick up yung monty... More bad news.... Me charge daw labor nung kapag palit ng engine support! Anak ng *#$%. I Argued that sabi dito sa forums covered yun! Which they again acknowledge eventually! Ok na din daw yung squeaking sound ng wipers (na detail na daw).... underwashed na rin daw....

Told Beth na around 6pm ko pa madadaanan dahil nasa Ortgias ako... Kunin ko na lang daw sa Cashier yung release papers. Had only paid P300 for the underwash!

ito na po yung problema....

1. Check yung pang ilalim ng Monty.. ayos! Kung ano yung condition nung ilalim nung dinala ko nung Sat halos walang nagbago! Complained this sa guard.... Balik na lang daw bukas dahil wala ng tao.... HINDI na underwash!

2. kapag pasok ko napansin ko na 18km tinakbo???? I had check yung odometer ko to be sure.... Ewan ko na lang kung bakit tumakbo monty ko ng 18kms kung nasa casa lang siya....

3. ito pa, I had just replaced my wipers to Bosch dahil sa "squeaking" sound 3 weeks ago ( I thought dahil lang sa wipers yung problem) When I went home I noticed na parang luma and ang dumi yung wipers ko... Anak ng Pasig! NWB na yung nakasalpak!

KUNG wipers na madali ma spot na pinalitan, tinitira.what more yung mga parts sa loob ng hood????

BEWARE SA MITSUBISHI OTIS.... Very unprofessional service nila.. Never again na babalik ako dito... BAD TRIP TALAGA doon! [/SIZE]

[Starex_Gold]

Ugali na yan ng mga Mitsubishi casa sir. Pati yung Citimotors Makati ginagawa yan

Napaka walang hiya ano, pati wipers ng Monty mo pinalitan ng luma

[tidus1203]

Union Motors again... You're just another statistic, +1 to the list of victims!

[renzo_d10]

UNION motors, what's new ?

[desert fox]

Union Motors again... You're just another statistic, +1 to the list of victims!

Dapat laging nasa itaas ang mga reklamong katulad na ito...para maging aware mga car owners....

[SRGuy]

Grabe, dapat dyan mag file ng formal complain para matigil ang kalokohan na yan at wala ng mabiktima.

[desert fox]

Grabe, dapat dyan mag file ng formal complain para matigil ang kalokohan na yan at wala ng mabiktima.

+1 > habang patuloy tayong magpapaloko, lagi na lang ganyan....

[SRGuy]

Sir dadamchu, sumbong mo kaya kay tulfo or sa investigador

[marlowem]

Woah! Parang wala 'ata silang pakialam sa sobrang daming negative feedback tungkol sa kanila dito sa forums a

[dadamchu]

Sir dadamchu, sumbong mo kaya kay tulfo or sa investigador

Paano ba? Kung hindi lang kasi hassle sa akin.... Puntahan ko yung SA bukas to get her side....

[Starex_Gold]

Nako.. katakot takot na kasinungalingan gagawin nyan bukas sir.

Gagawin nyan lahat ng dahilan para lang makalusot

[dadamchu]

Nako.. katakot takot na kasinungalingan gagawin nyan bukas sir.

Gagawin nyan lahat ng dahilan para lang makalusot

Update ko yung thread tomorrow. Gigil na gigil na akong puntahan yun mga tao dun!

[t3kk3n]

*dadamchu
i would recommend that you contact directly the Union Motors Customer relations deparment. File a formal complaint then also try to contact MMPC, ask for customer service or customer relations department so that your complaint can be address directly by the upper management.

[jmpet626]

Yung mitsubishi na service along edsa balintawak na malapit sa hyundai Union Motors ba yun? Plano ko kasi dun mag pa service ng montero

[desert fox]

Update ko yung thread tomorrow. Gigil na gigil na akong puntahan yun mga tao dun!

sa hirap ng buhay ngayon at sa liit ng sweldo, mga trabahador din dumale nun bro, bilisan mo complain at baka makarami pa sila....

[OTEP]

Our family friend's Pajero has been languishing there for 8 months ++ already allegedly waiting for 'parts' (a glow plug relay I think). Just ask the service department if they actually have plans of repairing Dra. Bauzon's Pajero. Blank stare lang ata ibibigay sayo.

Sheesh...

[batangmahal]

How bad!

One of the reasons why I seldom leave the premises of the case whenever my car undergoes PMS is so that I could check on my car from time to time. Furthermore, I make it a point to enter the premises where the cars are being serviced, and make as thorough an inspection as possible before leaving their premises.

It was Jimmy also whom I usually contact, and for the last PMS, he likewise directed me to Beth, who acts as his apprentice pending her assignation to the forthcoming Union Roxas Blvd. During this last PMS, I did notice the determination of their service (well, there have been symptoms before of their inadequacies). I specifically requested for a tire rotation to include my spare. I asked both Jimmy and Beth whether this was done, and they both confirmed. But when I inspected my car, this was not done, which was confirmed later on by the service personnel inside. Upon insistence, they finally did the rotation.

It seems to me then that the SA's on the office are only knowledgeable as far as taking down our service requests and the service personnel inside, the mechanics, have a different way of interpreting our requests, thus the discrepancy in the service.

I have also heard before of things being replaced, not just wipers, but others as well. So this is the risk we put ourselves into whenever we bring our cars to the CASA. Nasa daang baluktot pa rin sila. Ipatuwid kaya natin kay P-Noy?!?!?!

[marlowem]

Yung mitsubishi na service along edsa balintawak na malapit sa hyundai Union Motors ba yun? Plano ko kasi dun mag pa service ng montero

Otis e sa Paco, Manila. Medyo malayo sa Balintawak hehe

It seems to me then that the SA's on the office are only knowledgeable as far as taking down our service requests and the service personnel inside, the mechanics, have a different way of interpreting our requests, thus the discrepancy in the service.

I have also heard before of things being replaced, not just wipers, but others as well. So this is the risk we put ourselves into whenever we bring our cars to the CASA. Nasa daang baluktot pa rin sila. Ipatuwid kaya natin kay P-Noy?!?!?!

Had a similar experience at Citimotors Alabang, the SA Peter said that he had the spare tire inflation checked and brought up to pressure as I requested. But when I asked how they had done it without touching the locks because all the keys were still locked up in the glove compartment, his smile vanished, napahiya, tinawag uli 'yung service personnel. I hate it when they lie straight to your face when you've even given them an advance tip!

[dadamchu]

[SIZE=2]**UPDATE**

Was there this morning around 8am. Saw Ms Beth at once, and greeted me with a smile... Down to business na ako agad! Told her my concern and she went to see my unit. (Wala kasi parking sa loob kaya sa labas muna ako nag park) Ayun na. Kakausapin daw muna yung nag trabaho. Waited for around 15 mins and ask me to take the car sa holding area. Hindi lang daw nabalik yung wipers ko. Honest mistake daw. Hindi daw kasi ginamit yung akin kasi bagong bago pa daw. test wipers daw yung naka kabit kung ok na yung squeaking sound.

With regards sa odo reading SOP daw i test drive. (well cge i can accept yung explanation na yan)

Sa underwash naman. Sure daw siya na underwash na yun. baka lang daw hindi polido yung gumawa. (I didnt bother to argue dahil mabilis lang naman pa underwash sa iba) Mas concern ako na ibalik na yung dapat sa akin.

Waited sa reception for about 30mins. And me tamang duda na ako... 30 mins na bakit wala pa yung SA. Kung simpleng hindi lang nakabit yung wiper , why take that long??? I remembered na meron nga pala window sa 2nd floor na over looking sa work area... Ayan na nga... nagkakagulo na mga tao sa monty ko. nandun c Beth, mga technicians, pati pit boss ata yun (basta sure ako senior tech yung matanda na yun) Heres the pics taken from my cam phone:





You will noticed here na daming tao sa harap ng monty ko.. Para ano? Kung simpleng naka limutan lang ibalik yung wiper bkt nagkaka gulo pa sila????

isa pa, test wipers???? merong ba noon?

Waited for another 30 mins then came Beth. Ask her why the commotion? sabi ko nakikita ko sila sa window sa 2nd floor...
Told her na mag file ako ng formal complain dahil hindi ko matanggap yung reason nila. Akalain mong umiyak! putsa, nag mukha pa akong mayabang... Well, honestly, I felt sorry for her. Alam ko naman yung mga technician sa loob yung tumitira...

Moral ng story...

WAG KAYO PA SERVICE SA UNION MOTORS OTIS.


BTW, I dont think na nabalik yung wipers ko.... Ewan ko lang kung saan nila kinuha yung "replaced" wipers ko. (I cant be sure though... na praning na kasi ako dahil sa incident na ito) [/SIZE]

[JJGF]

kung mayaman lang ako magtatayo na ako ng mitsubishi service center...

ni isa ata walang maayos

kaya noong last PMS ng MS ko todo bantay na ako