Avoid buying new car on Union Motor Corporation Paco Branch

[tonigav0511]

Friends, for those who ever planning to buy new mitsubishi cars, me and my wife have tragic experience on buying mirage hatch 2014 on Union Motor Corporation Paco branch, especially if you didn't avail their in-house financing, they will make you experience the most worst customer service you can imagine:
My family planned this Christmas to go to my wife's home town Marikina driving our new mirage, so we are expecting we get the mirage today 23rd of December 2013, we apply autoloan online and got BPI Pampanga to cater our autoloan, we met this agent Nestor Lunar at Trinoma and settled his qoutation for Mirage Hatch 2014, Mr. Lunar make a move to apply autoloan without our consent to his tie-up BPI branch Makati,but we got first settled our loan thru online BPI Pampanga for they have better offer, free 1 year comprehensive insurance, low monthly 10+++, low chattel mortgage, compare to BPI Makati 12+++ monthly, high chattel mortgage, and bad customer service. Through conversation with Mr. Lunar, we can avail downpayment and LTO registration on Union Motor Paco, and BPI Pampanga will cater our Insurance, Chattel mortgage. So we have got settled, all of it dated 20th December 2013 where BPI Pampanga already sent the PO to Mr. lunar on the said date. Then here's the tragic happen, 23rd of December 2013, we already informed by BPI Pampanga to sign all necessary documents at BPI nearest us, BPI Sta. Maria Bulacan, before lunch were through with that then BPI Pampanga sent the ATD to Mr. Lunar for him to get the car at their plant in Cainta, we deposit the DP around 4pm to Union Motor, and planned to settle the remaining in cash at their office, when we went to their office, we expect the car is already there, but Mr. Lunar said they were trapped in traffic,we get in their office aound 6pm, and ask for assistance to settle the remaining balance but almost 1 hour, nobody talk to us,I do phonecall to Mr. Lunar for his updates, he said they were having trouble with the car, some faulty wiring en the said car, still nobody in Union Motor assisting us,when they arrived in the showroom at Paco, they said different story, engine is shutting down when they get 80kph drive, that was 8pm, essentially, car cannot be release, our Christmas plan and vacation already ruined, and my wife crying at their office because of that incident. But still I am questioned in mind, why Mitsubishi releasing their car from plant with has these defective parts, hows the quality control passed this kind of trouble? And Union Motor said we should be thankful that they inform us that they inform us about the car supposedly deliver to us found earlier that it has trouble and should not be delivered to us. Is that really as a client concern? We expecting our car can be use for tripping and spend out wonderful Christmas at Marikina, expecting and nice and brand new car this Christmas, and Union Motor said, "hayaan nyo na po yan, sa bagong taon na lang po, may bago po kayong car". My fellow tsikot members, are we deserved this kind of approach and treatment?

[dr. d]

let me get this straight... you were transacting business with the guy in Trinoma? why not in the official place of business, which is the bank, or in the showroom? if this understanding of mine is true, then this sounds fishy..

[robot.sonic]

Hehe. Nahirapan ako magbasa.

Baka naman di dahil sa hinde mo pagkuha ng in house financing? Baka malas lang talaga.

Ayaw mo magpalit ng dealer? Pangit kasi yung bibili ka ng kotse tapos may ganyang pangit na pangyayari. Negative vibes kaagad.

[kidgz]

dapat deniritso kayo na wala pa talaga sila unit na ma ibigay sa inyo

loko lokong agent yan

MHB owner here

[tonigav0511]

Lesson learned, I shouldnt have transaction with the agent, instead I let the bank choose which dealer I should deal with, malamang nga kaya ganon, kasi di ako nag inhouse financing sa kanila, mas malaki kasi ang kickback nila pag inhouse, kaya nga ganon nalang magbigay ng offer ang mga dealer kasi ang laki ng kickback nila sa monthly amortization on top ng talagang price na sinisingil ng bank, and my wife said we should pull out na sa Paco branch and searchfor another dealer

[BratPAQ]

oo nga sir, lipat na lang kayo sa ibang branch at dun kayo mag transact sa branch or CASA, one tip though, wag kayo mag english pag kausap nyo yung ahente. para magkaintindihan kayo.

[brainmafia_310]

oo nga sir, lipat na lang kayo sa ibang branch at dun kayo mag transact sa branch or CASA, one tip though, wag kayo mag english pag kausap nyo yung ahente. para magkaintindihan kayo.

Panalo.

Sent from my GT-I9300 using Tsikot Forums Mobile App mobile app

[jadenbanas]

Naku sir ganyan din nangyari sa akin pero sa ibang dealership naman, last week pa ako kumuha ng unit, pero kagabi ko lang nakuha. Ang
Sinasabi anman sa akin ng SA sa text e in transit daw ang unit, kesyo madami pandaw inaayos, nasa batangas pa, tapos nasa cainta na daw at chinecheck pa daw ng kung
Sino sino.
Yesterday was the last draw for me and my dad, tinext ko SA ko at sinabi ko na kakausapin namin manager kasi pinagawan nya kami ng managers check tapos hindi nya ma gawa na irelease yung unit sa promised date nya.
Then biglang tumawag, kukunin na daw nya sa planta yung unit pumunta na lang daw kami sa office. Ang tagal!! Pero dumating din naman after ilang hrs. Ang sabi niya napaka dami daw kumukuha sa planta at talagang naka pila mga SA, chambahan daw talaga kung sino ang mauuna.
Sir ang opinyon ko sa nangyari sa yo e nahihirapan makakuha ng unit SA mo, ginagwan na lang ng dahilan yung mga
Sira na sinabi nya. Im sure gusto na lang nila palipasin yung Christmas rush para mas madali para sa kanila.
Narinig kondin sa ibang mga SA sa dealership na yung iba sa kanila nag papatay na ng telepono ngayong magpapasko kasi kinukulit sila ng release ng mga client nila ngayong week na ito which is mahirap sa kanila kasi traffic at unahan nga sa pila dun sa planta.
Bihira na ngayon ang SA na may malasakit...

[Walter]

SAs are not the ones who get the vehicles from the plant / warehouse. And they don't get it from Batangas port, the units are delivered to somewhere in Cainta (not sure).

Union Motors owns Peak Motors which is also notorious. They have too many SAs, about 100 per branch.

[Manilablock]

Magalit man kayo sa mga SA, at the end of the day sila pa din ang panalo, once nagbigay ka na ng DP, meron na silang porsiento sa perang binitawan mo.

the problem is with the dealership, driving the SA to be agressive to sell more cars than they can deliver.

[calix0305]

sa pagkakaalam ko, nagkakaubusan talaga ng unit na Mirage kahit sang dealer ngayon. I myself waited for this car for 3 months but never gave my DP and bank authorization until my unit arrived at yun yung turo mismo ng SA ko kaya nga recommended ko yung SA ko even to my friends kasi totoo kausap. Btw, Diamond dealership ako kumuha Valle verde branch.

Naghahabol ng quota siguro yung SA mo TS kaya kung ano-anong alibi sinabi sayo hindi na lang sinabi yung totoo na walang unit talaga.

[romeocharlie]

Christmas rush at its best...

Lesson learned: don't release a car on dec.23, or your Christmas plans would be ruined..


Sent from my iPhone using Tsikot Car Forums

[CLAVEL3699]

oo nga sir, lipat na lang kayo sa ibang branch at dun kayo mag transact sa branch or CASA, one tip though, wag kayo mag english pag kausap nyo yung ahente. para magkaintindihan kayo.

Bakit? Nahilo ka ba sa pagbasa...?

[homhomnova]

unang una.. hindi ka dapat nakipag transact sa labas ng opisina dahil napakarami ng manloloko ngayon at isa na itong mr. lunar na ito.. pero andyan na yan sir at kung ako nasa sitwasyon mo.. ipu pull out ko yung deal.. tutal hindi mo pa nakukuha yung unit at pwedeng pwede ka lumipat ng dealer..

wag ka ng papayag na sa kanila ka kukuha ng unit kse ngayon pa lang na bibili ka eh tinatarantado ka na eh ano pa kaya kung magki claim ka na ng insurance o kaya magpapa pms ka.. tsaka yung tiwala mo nawala na.. mai stress ka cgurado tuwing makikipag transact ka dyan..

btw.. tama si BratPAQ.. mag tagalog ka na lang para malinaw ang lahat..

good luck sir..

[Lew_Alcindor]

bro, pag end of sentence, period and ginagamit hindi comma. hirap basahin ng post mo. hindi ko nga natapos.
cguro ang dahilan ng problema mo ay hindi kayo nagkaintindihan dahil sa manner ng pag communicate mo. nway, as long as you get the right car, you will be fine.

[iceblueyes]

Pull out mo na yung kailangan mong i-pull out (reservation fee etc...)

And yes, the SAs NEVER picks up the unit from the plant. Usually may driver na nagdedeliver sa kanila and nasa Cainta lang yun, if he tells you otherwise, fishy.

Lipat ka na lang, also had a bad experience from Union motors, madami promises bagal kumilos(regarding sa concerns sa unit na binile namin galing sa kanila). Lumipat na lang ako to Diamond motors. Kakahiya nga e, promises ng Union motors, Diamond motors yung gumawa.

[boyscout]

sa experience ko sa pagbili ng kotse. laging yung bank personnel kung san ako nag apply ng loan ang nagaasikaso ng lahat. they bring the documents that i need to sign sa office or bahay ko. as in lahat deliver pa sa office or sa bahay yung sasakyan.

last kuha ko pa ng loan sinabihan ko yung bank manager na busy ako at di ko maaasikaso yung mga requirments like SEC papers, Bank Statements, Marriage Certificate etc. Within a week tapos na lahat. Wala akong sinubmit.

Usually kasi lahat yan naghahanap ng car or auto loans na kunin niyo sa branch nila. Sabihan niyo lang kung di mo kaya sa iba na lang ako lalapit. Magugulat ka sa magagawa nila.

[compact]

oo nga sir, lipat na lang kayo sa ibang branch at dun kayo mag transact sa branch or CASA, one tip though, wag kayo mag english pag kausap nyo yung ahente. para magkaintindihan kayo.

Hindi ko na gets, nag umpisa kasi ako sa page 2.

Palitan na yan SA mo at charge to experience na lang ang nangyari sa yo.

[dr. d]

bro, pag end of sentence, period and ginagamit hindi comma. hirap basahin ng post mo. hindi ko nga natapos.
cguro ang dahilan ng problema mo ay hindi kayo nagkaintindihan dahil sa manner ng pag communicate mo. nway, as long as you get the right car, you will be fine.

actually, i found his presentation quite good. words spelled out right, no unabated use of text speak! just a few (but still understandable) lapses in the use of the english language.. better than many ramblings passing for narration that i have read here. maybe his period key is out of order..
but one thing eludes me: if you are from bulacan or pampanga, why go all the way to manila for the deal? is the money angle that significant, as to warrant going out of your way?

[cpsolt]

mga grammar nazi kayo. hehehe...

btt... sir ts, sorry to hear about how the dealer ruined your christmas plans. lumipat na lang kayo ng dealer. start it right para hindi mabigat ang pakiramdam.