Telecom firms in bitter price war
By Mary Ann Ll. Reyes
The Philippine Star 03/01/2005
Telecommunications companies both in the mobile phone and landline businesses are now officially engaged in a costly and bitter price war in a bid to either win over new subscribers or keep existing ones, with the cellular players Smart Communications, Globe Telecom, and Gokongwei-owned Sun Cellular, and landline operators Philippine Long Distance Telephone Co., and Lopez company Bayan Telecommunications engaged in it.
And because engaging in a price war does not come cheap for any consumer product, whoever has the financial muscle may end up winning. With market forces at play, government may end up letting free competition decide instead of ruling on the question of what constitutes predatory pricing and anti-competitive behavior, industry observers note.
Apparently in answer to Sun Cellular’s 24-7 call and text unlimited for P250 a month promo, Globe Telecom launched for its 1.7 million Touch Mobile subscribers, a 30-day unlimited voice calls and text messaging promotion for only P300 and unlimited text messaging for five days for only P50. Globe’s offer is on top of existing plans.
Philippine Long Distance Telephone Co. (PLDT) president Napoleon Nazareno, who also heads Smart Communications and Pilipino Telephone Inc. (Piltel), told The STAR that with Touch Mobile joining, "that changes the competitive dynamics."
"We are carefully studying all our options but rest assured that we will respond in due course and in our usual innovative manner," Nazareno disclosed.
A complaint for predatory and anti-competitive pricing against Digital Mobile Philippines Inc., the Gokongwei group’s mobile phone division which offers Sun Cellular, has been filed by Globe’s Innove Communications and by Piltel with the National Telecommunications Commission (NTC).
According to NTC officials, the commission is now gathering data to countercheck Innove and Piltel’s claim that Sun Cellular has been violating NTC service standard requirements with its poor quality of service.
For instance, Innove and Piltel cite in their respective complaints Digitel’s 38 percent connection rate (only 38 successful calls for every 100 connection attempts on the first try) violates the NTC requirement of a successful call rate of at least 93 percent on the first attempt or a Grade of Service (GOS) of seven percent.
Based on its own tests, Piltel said it discovered that Sun Cellular automatically disconnects successful calls after 15 minutes.
For his part, Catanduanes Rep. Joseph Santiago, former NTC chief, expects that Smart and Piltel would eventually be forced to respond one way or the other to the promotional rates offered by its rivals.
"We suspect Smart and Piltel are just trying to get a sense of the market at the moment, because main rival Globe itself has not launched any promotional offer that would involve the bulk of its 12.5 million subscribers, except for Touch Mobile’s 1.7 million," Santiago said. Smart with its 15 million wireless subscribers, and its affiliate, Piltel with its four million subscribers, have so far resisted joining the price war.
He said the aggressive promotional pricing now unfolding in the telecommunications industry is conclusive proof that free and open market competition is the best ally of consumers.
Santiago made the statement as he welcomed the renewal of a price war among telecommunications players.
He, however, did not comment on allegations that Digitel’s promotional offer constituted predatory pricing. "That is up to the NTC and the courts later on, if necessary, to hear and decide. But one thing is certain. The price war is good to the extent that it is benefiting consumers. What is good for consumers is good enough for us," Santiago pointed out.
The landline business is also engaged in its price war. PLDT has offered a P10 fixed rate nationwide for every national direct distance dialing call to another PLDT fixed line or mobile telephone of Smart and Piltel and other participating provincial telephone companies over a limited period. It has likewise dropped its PLDT Vibe dial-up Internet pricing to P99 for 99 hours of Internet usage, or one peso per hour.
Not to be outdone, Lopez-owned Bayan Telecommunications (Bayantel)’s Sky Internet responded with an unlimited dial-up Internet plan at a monthly flat rate of P499 initially available to Metro Manila subscribers. Bayantel has about 15,000 Internet subscribers and aims to attract thousands of additional subscribers with the new plan.
Unlimited dial-up plans cost between P600 and P900 a month, although some players are offering a flat rate of P500 a month. The Sky Internet’s plan was offered following a survey conducted by Bayantel showing that an average user consumes P100 for prepaid card a week.


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