SM return policy

**sean-archer** · November 2nd, 2017 04:09 PM

Do they replace defective items without OR? Defective yung shades na nabili ko (lacoste - SM depstore), bad thing is I already lost the OR. My only proof is the credit card transaction which I could get from the my credit card billing (or is this even considered a proof for the actual purchase?). May required number of days ba ang replacement period? Any info would help. Thanks!

**kagalingan** · November 2nd, 2017 04:14 PM

kahit walang official receipt pwede magpalit....

basta alam mo saan cashier, date at time mo binili..... makikita nila yan...

**lowslowbenz** · November 2nd, 2017 06:14 PM

Replacement period is 7 days I think. I maybe wrong though.

**jaypee10** · November 6th, 2017 01:53 PM

7 days lang ..kahit na isang milyon pa ang halaga ng item na nabili mo sa kanila at pahirapan pa..

**benchman** · November 6th, 2017 02:03 PM

Originally Posted by sean-archer

Do they replace defective items without OR? Defective yung shades na nabili ko (lacoste - SM depstore), bad thing is I already lost the OR. My only proof is the credit card transaction which I could get from the my credit card billing (or is this even considered a proof for the actual purchase?). May required number of days ba ang replacement period? Any info would help. Thanks!

7 days for the replacement period.
lost OR; pwede iyan, my nephew was about to claim a warranty for a defective LED tv. lost his OR but they've traced/retrieved the transaction records.
credit card transaction.

**sphinxz** · November 6th, 2017 03:00 PM

nasubukan ko rin dati. bought something from SM (Bicutan iirc). Since SM Makati is nearer, asked their hotline if I can have it replaced there and true enough, napapalitan ko naman. Btw, mga damit lang ito.