The InstantExchange Program expedites the shipment of a Canon factory refurbished product in exchange for a non-working Canon product, freight prepaid both directions, and requires the use of a major credit card.
Call (757) 413-2848 and follow the voice prompts for details and service. Hours of operation:
M-F: 8:00 AM - midnight EST (excluding holidays)
Sat.: Noon - 8:00 PM EST (excluding holidays)
The InstantExchange Program is available:
(1) only for certain printer, facsimile, multifunction, and scanner models;
(2) only during the express limited warranty period for such products; and
(3) only in the continental United States, Alaska and Hawaii.
InstantExchange Service
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to your defective Product and for a ship-to location for the replacement Product (must include street address). You must also provide your major credit card number. Your credit card will be charged in an amount up to the price of a new Product, (a) if your defective Product is not received by Canon USA within 10 business days after you receive the replacement Product, (b) if the defects in the defective Product are not covered by this limited warranty; or (c) if the warranty period on the Product has expired or has not been sufficiently established by appropriate documentation.
The Canon USA repair facility will ship out the replacement Product, via overnight courier, prepaid by Canon USA. After receipt of the replacement Product (with instructions and a prepaid waybill), follow the instructions on how to ship the defective Product to the Canon USA repair facility. You must return the defective Product in the shipping carton in which the replacement Product was packed and include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE DEFECTIVE PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service expedites, usually by the next business day, the exchange of a defective Product with a replacement Product. The Canon Customer Care Center must receive your request for this service by 3 p.m. E.T. Monday through Friday, except holidays, to ensure that the replacement Product is sent out by the next business day. (Two (2) business day InstantExchange Service for Alaska and Hawaii). Canon USA does not guarantee next business day service in the event of the occurrence of factors beyond its reasonable control. The replacement Product you receive will be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only during the express limited-warranty period for your Product and only in the continental United States, Alaska and Hawaii during such period.
*Support program specifics are subject to change without notice. InstantExchange warranty program service is subject to availability of refurbished replacement units.