Call Centers

[beintedos]

hi peeps, to those who have worked in a call center.. pls give feedbacks naman about the call centers uv worked in.. like starting salary, tha kind of training, etc.. thanx

[1.8T]

what callcenter are you applying for?, I did not actually worked in a callcenter but I develop, installed systems for it.

[ssaloon]

kelangan mahaba pasensya mo dahil pinagmumura ka ng mga irrate callers regarding numerous things e.g. their credit card was hacked, why is their bill so large, etc. all calls are recorded so you cant retaliate.

most call centers dont give part time jobs and require you to pay a bond or sign a contract that specifies you must work for at least a certain amount of time. failure to do so means you paying at least 20k++ to them for breach of contract.

pero sa simula palang, may bayad na, kahit training palang.

sa C-cube sa eastwood, my friend earns around 14k a month. don may part time. e-telecare wala ata pero mas mataas sweldo.

paki-correct nalang po kung may mali akong nasabi.

good luck! :D

[CaRGirL]

Call Centre in the Phillipines:

1. PeopleSupport Philippines (www.peoplesupport.com)
2. e-Telecare (www.etelecare.com)
3. Customer Contact Center (C-cubed) (www.c-cubeservices.com)
4. Ambergris Solutions (www.ambergrissolutions.com)
5. Sykes Asia (www.sykes.com)
6. Source One Asia
7. Customer Care Contact Center (CQuadrant) (www.cquadrant.com)
8. INFOnxx (www.infonxx.com)
9. Cybercity Teleservices (www.cctll.com)
10. Pilipinas Teleserv (www.teleserv.ph)
11. QInteraction (www.qinteraction.com)
12. Accord Customer Care Solutions (www.accordccs.com)
13. Contact World (www.contactworld.com.ph)
14. Parlance Systems (http://epldt.com/parlance.html)
15. Vocativ Systems (http://epldt.com/vocativ.html)
16. Incoho Philippines
17. Galileo Asia
18. Globalstride (www.webservasia.com.ph)
19. Easycall Communications Philippines (www.easycall.com.ph)
20. Asian Call Centres (www.asiancallcentres.com)
21. ENZICorp
22. Advanced Contact Solutions (www.acspacific.com)
23. Expercs Direct Communications (www.expercsdirect.com)
24. Immequire Philippines (www.immequire.com)
25. Telephilippines (www.telepeformance.com)
26. SVI Connect (www.sviconnect.com)
27. SMi Services
28. Acallade International
29. Call Asia
30. iPeople (under development)
31. Reese Brothers
32. BCD Pinpoint

copied from: callcentrevoice

[beintedos]

thanx cargirl.. this will help a lot!

[beintedos]

it cud also be helpful if som1 cud give figures of the starting salary of the different call centers above.. i know its kinda rude to ask abt salaries.. la lang m just wonderin.. thanx a lot in advans peeps!:D

[Macky]

Friend ko P18K daw a month.... OK yun a tapos marami syang binanggit na benefits.... galing din nung mga foreign-based companies na may call-centers sa atin. Sa US na lang you can not find anyone who will work for a call center with a pay of $360 a month. Kaya siguro sa Pinas na lang sila nagtatayo ng call centers. Kahit dagdagan pa nila ng mga fringe benefits on top of the P18K salary, less than $450 pa rin yun a month na walang kukuha dito sa US.

Kaya lang anong career meron ka after call centers?

[ssaloon]

IMO, di mo pwede icareer ang call center eh. pang part time, pwede pa. no offense po sa mga nasa call center.

peace! :D

[CaRGirL]

sa mga call centers, fast paced, bilis ng pag UP ng salary... meron nga jan, matagal na sa work nila hindi pa nila nakukuha yung GANUN kalaking sweldo... pero totoo, walang mangyayari sau sa call center, hindi mo pwede icareer... pero what can we do, taghirap ang buhay ngayon, kelangan ng pera, dun ka na lang sa mas madali ang paglaki ng sweldo diba... hirap ata maghanap ng matinong trabaho ngayon...

IMO... :mrgreen:

[ultra-magnus]

some call centers have very technical accounts. Kung IT related na technical, you can learn alot really fast. So medyo may carreer opportunities. Just don't go for customer service or some zombie non challenging account.

[schizo]

i haven't worked in a call center.. pero according to some of my friends, the job is monotonous. :roll:

[wildthing]

OT: kung gusto ninyo ng challenging job...mag SALES kayo....Med Rep would be a good place to start.....kaso balita ko dapat medical background ang requirement na ngayon di tulad dati kahit ano ok.

[CaRGirL]

ultra-magnus: yupz.. thats why i applied for technical support engineer rather than a customer service rep... :mrgreen:

schizo: yup thats true monotonous tlaga ang work sa call center, imagine waiting for calls and having the same inquiries/problems the whole time you are sitting in front of your PC... but after all... u get paid for doing the same thing over and over again... :mrgreen:

wildthing: oo nga dapat medical related ang course mo... :mrgreen:

[ssaloon]

cargirl::: saang call center kayo? pwede kaya mag-apply para sa tech support? ano ba ginagawa sa dept na yun? i'm looking for a full time job na eh... tnx!

[Macky]

pero totoo, walang mangyayari sau sa call center, hindi mo pwede icareer... pero what can we do, taghirap ang buhay ngayon, kelangan ng pera, dun ka na lang sa mas madali ang paglaki ng sweldo diba... hirap ata maghanap ng matinong trabaho ngayon...

IMO... :mrgreen:

Ka-concept nya pala yung mga get-rich-quick schemes, hehehe :lol: Siguro pang-single lang ang call centers.... hirap kasing ipang short term ang mga plano mo lalo na kung may pamilya ka na.

ultra-magnus: yupz.. thats why i applied for technical support engineer rather than a customer service rep...

Parehas lang problem log submission/report system yan :lol: Actually hindi nga dapat tech support ang tawag dyan. I also do tech support on our clients pero I actually developed/maintained the software I am supporting unlike the problem log people in call centers :roll:

[kaboodle]

in my opinion lang po...

working in a call center might be a monotonous job, however, there are promising careers in this field as well. Once you get to know the inside process, then you can maybe someday become a call center manager, where you handle the call center day to day operations. next, you'll be able to meet clients. Then, you'll be part of the senior management team of the company, or you maybe able to setup your own call center.

Bottom line, theres always a gold in anything you do, you just have to look for it.

Also, make sure you are happy with the work you are planning to get into (it is 1/2 of your day or probably more). Imagine not being happy 8 hours a day :oops:

[logbook]

i would have to agree with all the comments :D

pros of working in a call center:

1. salary - malaki cya considering the type of work ur doing (waiting for calls, finding solutions to "problems" etc.) minimum i think is 10k - 20K (at least)

2. training - not only in english and grammar but also with maintaining ur composure (pag-bad trip yung client), and the technical training you get (for IT). you learn a lot...pwede pa mag-surf sa internet for research :mrgreen:

cons:

1. not a good career path - you might get stuck with that job

2. minsan nakakapagod - especially kung bago--> night shift!

3. could be a waste of time and opportunity if you dont make the best out of it (remember, some jobs/training could even be detrimental to your marketability in the future)

imho

[CaRGirL]

cargirl::: saang call center kayo? pwede kaya mag-apply para sa tech support? ano ba ginagawa sa dept na yun? i'm looking for a full time job na eh... tnx!

sa Sykes un... Infonxx, Sykes, and People Support are in there immediate hiring stage kze they just opened new centers...

[Macky]

i would have to agree with all the comments :D

pros of working in a call center:

1. salary - malaki cya considering the type of work ur doing (waiting for calls, finding solutions to "problems" etc.) minimum i think is 10k - 20K (at least)

2. training - not only in english and grammar but also with maintaining ur composure (pag-bad trip yung client), and the technical training you get (for IT). you learn a lot...pwede pa mag-surf sa internet for research :mrgreen:

cons:

1. not a good career path - you might get stuck with that job

2. minsan nakakapagod - especially kung bago--> night shift!

3. could be a waste of time and opportunity if you dont make the best out of it (remember, some jobs/training could even be detrimental to your marketability in the future)

imho

Dagdag mo na rin sa cons yung nakakabobo since puro theories at walang application sa so called "tech support" (should be appropriately called problem log centers IMO) dyan sa atin.

[Macky]

Bottom line is that the Philippines is a rich source of IT talents. I understand na bagsak ang IT ngayon pero bakit tayo magpapagamit as problem log personnel sa mga call centers. Over-qualified tayo dyan...... What I'm saying is...... kung talagang magaling tayo bakit hindi natin gamitin sa tama..... bakit mo sasayangin sa call center :?: Yung possibility of handling your own call center is next to impossible (magpipista ang mga Vegas people sa odds of this scenario). Maraming opportunity dyan (even if bagsak ang global economy). Sabi nga nung isang post sa taas....

Bottom line, theres always a gold in anything you do, you just have to look for it.

I agree.... but look for it elsewhere.... actually, maling isipin na nasa trabaho ang gold.... ikaw ang gold at hindi ka pa lang nakikita or napa-polished..... study the IT market and decide what trend it is going.... be prepared with a plan and a set of goals (short and long term). Have the right set of mind....

Hindi importante ang trabaho instead ikaw ang importante....

8)