This was just forwarded to me. Is it fact or fiction? That I don't know that's why I posted it here for everyones info to extrapolate. Have a nice day to all!
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Call center jobs: Maybe this is the reason they get paid so much...for just being on the phone..
read on..
Tech Support: "I need you to right-click on the Open Desktop."
Customer" Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No."
Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."
***
Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
***
Customer:: "I'm having trouble installing Microsoft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."
Tech Support:: "Ma'am, remove the disk and tell me what it says."
Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support:: "Insert the MS Word setup disk."
Customer:: "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
***
Customer:: "Do I need a computer to use your software?"
Tech Support:: ?!%#$
***
Tech Support:: "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
***
Tech Support:: "What type of computer do you have?"
Customer:: "A white one."
***
Tech Support:: "Type 'A:' at the prompt."
Customer:: "How do you spell that?"
***
Tech Support: "Is your computer on a separate telephone line?"
Customer: "No." (clicks the button to log on to our service)
Tech Support:: "Well then we can't-"
Customer:: "It says 'no dial tone'."
Tech Support: "That's because you're on the line with me right now. You need to-"
Customer:: "No, that's not it. It does this all the time. I just have to try a few times, and it will let me through."
Tech Support:: "No, ma'am. It's not even trying to dial right now because you're on the phone with me."
Customer: "It must be busy. I'll try again later."
***
Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."
***
Tech Support:: "What operating system are you running?"
Customer:" Pentium."
***
Customer: "My computer's telling me I performed an illegal abortion."
***
Customer: "I have Microsoft Exploder."
***
Customer: "How do I print my voicemail?"
***
Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
***
Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"
***
Tech Support:: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support:: "Well then... what's the problem?"
Customer: "How do I know when it's ready?"
Now you know.... Why they get paid... for just being on phone...
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Tsikot Mediator
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- Oct 2003
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April 7th, 2005 12:10 PM #1
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www.bigbigcar.com
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- Oct 2002
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- 14,822
April 7th, 2005 12:15 PM #2true story from Convergys...
a man calls to complain that his "cup holder" is broken.
it turns out that he is using his CD-ROM Drive as a cup holder.
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David Tong
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- Oct 2002
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Chanis Stayl!!
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- Dec 2003
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Tsikot Member Rank 5
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- Jul 2003
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David Tong
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- Oct 2002
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April 7th, 2005 12:43 PM #6Dati nga pala, may tumawag sa shop namin, mga lunch time...
Person A: "Bukas ba kayo today?"
Me: "Opo, hanggang 8pm po.."
Person A: "Ng gabi o umaga?"
Person B: "Magkano carwash?"
Me: "80 po, kasama na vacuum"
Person B: "Di kasama pagtuyo?"
Sarap din minsan maging phone tech hehe.
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Tsikoteer
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David Tong
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- Oct 2002
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Oversoul of Dusk
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- Oct 2003
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April 7th, 2005 01:05 PM #9hirap trabaho sa callcenter. kelangan sobrang patience. Sa totoo lang kulang pa sueldo sa amin.
Outbound sales Agent: I'm looking for Mr. Larry Johnson.
Customer: Sorry, he's deceased.
Outbound sales Agent: I'm sorry to hear that, what kind of disease?
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Tsikot Member Rank 5
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- Feb 2005
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- 2,848
April 7th, 2005 01:25 PM #10Harharharhar!!! hehhe funny. Sabi den ng pinsan ko magpapakamatay ka sa mga problema ng mga kano... sha kase nextel ang hawak nyang product minsan tatanong pa nila sayo bat sira daw phone yun pala nde naka on. Amp.
Then someone told me this story. Sa link2support ata yung co. Parang galit na ata yung customer so he was trying to intimidate the tech support. "Can i speak to your supervisor?"
Tech support: "I'm sorry but my supervisor isn't around."
Customer: "How about someone who's higher than the supervisor?"
T.S: "I'm sorry but he's also not around."
C: "Can i talk to ANY of your superiors?"
T.S: "Sorry sir, no one's around right now. Would you like to talk to my CREATOR?"
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Tsikot Mediator
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- Oct 2003
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Verified Tsikot Member
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- Mar 2005
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Tsikoteer
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April 7th, 2005 02:42 PM #13i read this story about a support staff asking the caller to make a copy of the floppy disk. ang ginawa nya, phinotocopy ung diskette. the support staff had to put the caller on hold for a few moments -- di kasi mapigil sa katatawa
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Verified Tsikot Member
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- Feb 2005
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- 189
April 8th, 2005 10:53 AM #14hwehwehweh! huwattt!
Originally Posted by badkuk
super funny naman toh! Pero kahet ganyan mga kano, lav ko yan... kundi dahel sa katangahan nila, wala akong susuelduhen... hehehe
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Dakar here we come!
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- Jan 2005
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April 9th, 2005 09:31 AM #15eto totoo ito.
customer: "i bought a 40GB hard drive and how come i only have 26GB free? why am i being shortchanged"
tech: "ma'am, yes, you system has a 40GB hard drive TOTAL space, and windows and other applications/utilities will take up additional space"
c: "no! i want a 40GB free space hard drive coz that's what i bought"
t: "do you really want 40GB FREE SPACE? then we're gonna delete windows all the stuff on you system, but you won't be able to practically use your computer"
c: "but i still paid for 40GB! i want my 40GB!"
the conversation ended with the customer resigning to the fact.
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mypacificsummit.com
- Join Date
- Apr 2004
- Posts
- 3,067
April 9th, 2005 11:03 AM #16first hand experience...
bmw golf tournament...
we invited a bmw owner, then nasabihan he can bring friends along. but they have to fax their handicap index. After a while... may nag-fax... Partial list: 16 people... 16 ang ininvite niya... akala niya party niya... hehehehe.... dagdagan pa daw niya. tapos nagreklamo kaibigan niya, kesyo bakit daw naginvite si bmw owner1 ng marami eh isa lang daw bmw niya, sila raw hindi ininvite ng bmw eh dalawa bimmer nila... hehehehe... kulit bawal nga sumali yun mga nanalo na the previous years eh...
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~ JaNNiZ ~
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- Oct 2002
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April 9th, 2005 03:21 PM #17cust: i cannot connect to the internet
tech: how do you connect? dsl? dial-up? cable?
cust: thru the phone line
tech: ok is the phone line plugged into the phone jack at the back of the computer?
cust: yes it is and when i try to connect it says, no dial tone
tech going through the order details and it says NO MODEM INSTALLED
tech: sir, the reason why you cannot connect to the internet and you are getting no dial tone, is because you do not have a modem on the computer. you have plugged the phone line into the network jack.
cust: oic
cust then hangs up
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mypacificsummit.com
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- Apr 2004
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April 9th, 2005 06:30 PM #18mga kano talaga... mas weird daw yun computer repairs... minsan pinagbabaril na yun pc, tapos itatanong kung bakit ayaw magstart... minsan naman ginugupit yun cd para magkasya sa floppy disk
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Lego Master Builder
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- Dec 2005
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February 9th, 2006 12:31 AM #19You'd be surprised on how dumb some people are. But we have to understand that not all people are as knowledgeable as us in terms of the account we're trained for. kaya nga you need a lot of patience and understanding when you become a call center agent =).
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Dakar here we come!
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February 9th, 2006 02:28 AM #20"my computer's not turning on! i only see "no signal" on my screen! what's wrong?"
turns out, my customer unpacked ONLY the monitor. the tower, keyboard, and all other peripherals, nasa kahon pa pala. patay. hahahaha!
"i can't connect to the internet and i've called comcast already, they say nothing's wrong on their end..."
yes, something WAS wrong on HER end. she plugged the phone plug into the NIC jack.
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:lol:
Originally Posted by ts1n1ta
