Guys good news our center caps have been ordered after 6 months of waiting.

*** sila kung may complaint kayo about isuzu alabang you can send the email to the following

'tenedero.eo*isuzualabang.com'
concha.cf*isuzualabang.com
zalameda.ju*isuzualabang.com

Mas madaling nareresolve problema nyo dyan.

I gave them till saturday to provide the replacements and informed them via telephone that magwawala ako dun if they dont provide any replacement till the 28th of August 2009. Below is the email I sent yesterday and it was read immediately. and taken care of.

[SIZE=3]CUSTER CONCHA!!!!!![/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]THIS LETTER IS IN ALL CAPS BECAUSE OF AGAIN YOUR INCOMPETENCY OF SATISFYING US.[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]I JUST NOTICED A MISSING CENTER CAP OF OUR ISUZU SPORTIVO WITH PLATE NUMBER ZPM 305 UNDER THE NAME OF NELLY NADAL.[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]OUR SPORTIVO WAS LAST SERVICED LAST FEBRUARY 2009 AND MY MOTHER IMMEDIATELY FILED A COMPLAINT REGARDING THE REPLACED CENTER CAPS. THE CENTER CAPS WERE REPLACED WITH OLD AND LOOSE ONE´S. YOU GUYS ARE LUCKY THAT I JUST FOUND OUT ONLY NOW BECAUSE UNFORTUNATELY ONE OF THE CENTER CAPS ALREADY FELL OFF. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]CAN YOU PLEASE SEE TO IT THAT WE GET NEW ONE´S IMMEDIATELY. FYI ISUZU ALABANG ALREADY HAS A BAD REPUTATION IN SERVICE AGAIN I AM ONE OF THEM. IF YOU CHECK OUR RECORDS WE HAVE 2 ISUZU´S BUT ONLY ONE IS BEING SERVICED NOW IT´S BECAUSE OF MY INITIAL COMPLAINT BELOW. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]I GUESS YOU DID NOT DO ANYTHING TO IMPROVE YOUR SERVICE. BY THE WAY THERE WAS ALSO A SCRATCH ON THE REAR PART OF OUR SPORTIVO. I JUST NOTICED IT ANYWAY I DON’T THINK YOU WOULD ACKNOWLEDGE YOUR NEGLIGENCE. MY UNCLE MY MOM´S DRIVER DID NOT NOTICE IT TILL TODAY I RARELY USE IT BECAUSE I HAVE A CAR OF MY OWN. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]AGAIN PLEASE DO YOUR JOB RIGHT AND DON´T JUST SIT AROUND. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]EMAILING ME AND TELLING ME THAT YOU ARE DEEPLY SINCERE WITH YOUR APOLOGY WOULD NOT DO ANYTHING CALL ME UP AND REPLACE THE FREAKING CENTER CAPS. DON’T GIVE US A REASON THAT THERE IS NO STOCK ITS YOUR PEOPLES NEGLIGENCE AND YOU HAVE TO REPLACE IT. I THINK 6 MONTHS IS ALREADY A LOT OF TIME:[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]GUMALAW NAMAN KAYO DI YUNG PURO UPO. MAGBASA KAYO NG FORUMS AT NAPAKARAMING COMPLAIN SA INYO. MAHIYA NAMAN KAYO BAKA PUMUNTA PA KO DYAN AT MAGSKANDALO KO MAS LALO ATANG NAKAKAHIYA YUN. PARA SA INYO. OUR SPORTIVO WILL BE SERVICED TOMORROW I JUST HOPE AN IMPROVED SERVICE WILL BE EXTENDED AND THE REPLACEMENT OF THE CENTER CAPS WILL BE THERE. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]CUSTER YOU SENT AN EMAIL AND I ACCEPTED YOUR APOLOGY I DON’T THINK THERE WAS ANY IMPROVEMENT.[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]I GUESS NOW IM GLAD I KEPT THE EMAIL ADDRESSES OF THE PEOPLE I SENT MY INITIAL EMAIL. [/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3]THANKS IN ADVANCE.[/SIZE]
[SIZE=3] [/SIZE]
[SIZE=3][/SIZE]

[SIZE=3]Mit freundlichen Grüßen / Kind regards,[/SIZE]

Michael Nadal
EMEA Customer Manager
Germany, Switzerland and Austria

www.gxs.com/de/