Open letter to hyundai asia resources inc - accent 1.4 mt 2012 issue

[midnytwarrior]

Sorry to hear what happened to your unit sir. So the engine is now being overhauled?
And where did they find the crack in the engine?

Palit engine na yan malamang. Biyak ang block. Then nakahanap ang dealer ng excuse para hinde ma-warranty, ayun yare.

[jaggerx3]

Wondering bakit ganyan mga Hyundai niyo. Buti ung Grand Starex ko walang problema. Normal wear and tear lang pinapaayos ko. Di na din casa maintained. Guessing na Starex talaga pinaka maayos na gawa ng Hyundai

[dr. d]

Guys share ko lang din yung horrible experience ko sa hyundai shaw, And now I'm convinced na wala talagang kwenta ang hyundai for both their cars and after sales service nila. I bought my accent 4 yrs ago at Hyundai e rod, my first 6 months na experience ko rin ang engine knocking na sobrang lakas at sa sobrang takot ko dinala ko na agad sya sa hyundai erod but when I arrived sa casa nawala na rin sya bigla. Ang sabi lang ng service advisor bka sa gas ko na unleaded and mag pa change nlang ako sa premium at naniwala nman ako den fast forward 4 years after until last week august 13, 2015 pag ka uwi ko galing ofis bumalik ang engine knocking. So inisip ko hindi na to gas den nag decide na ako mag pa PMS kc at the same time due na rin sya. Dinala ko sya sa shaw dahil sila lang hindi puno at tumatanggap ng walk in. Pag kasabi ko sa service advisor may engine knocking sya na nkaka irita tlga ang tunog, ang sabi nman nya mawawala nman yan sir after natin ma pms sya. So naniwala nman ako so after malabas ang car around 7 pm andun pa rin ang knocking nya. Ang sabi lang nya sir nag aauto adjust kc ang valve nya obserbahan po natin ng mga ilang araw pag hindi nawala ibalik po natin. So dumaan ang sat, sun, mon di pa rin sya nawala until yesterday habang dala ko sya along kamuning bigla nlang may malakas na tunog sa engine ko den pinatay ko agad ang makina pag ka tingin ko sa labas wala na sumuka na ng langis. So pinahatak ko sya sa taxi hanggang hyundai shaw kc sila nman ang last nag pms. So tinignan nila ni lifter,Una nilang theory na center island ako kc yung pag ka biak ng block kasya isang kaha ng yosi at kita mo na ang rod. Nung nakita nila na wala nmang sign na nabangga nga ako at sinabi ko yung scenario ko na nag pa pms ako den sabi auto adjust nman raw pag ka check nila sa system di raw ako nag complain na may knocking. Hello! What the heck! Sila nga nag sabi na mag aauto adjust sya at tatahimik sya after ma pms at hanggang bago ako umalis nag usap pa kami ng service advisor which VL sya by that time. Tapos na trace nila sa pass book ko na nka 4 missed na ako na tig 5k diff na pms. Dun nila ako binalikan na void na raw ang waranty na kahit umabot raw sa husgado at paglalaban nya raw mga tao nya. Ang sa akin lang di ako nkikipag away at nag rereport ako in good faith pero sa knila ang dating hugas kamay agad sila. Cge andun na tau sa na missed ko ang last 4 pms, pero never ako na missed sa pa change oil using ang filter and oil pa rin nila. Dahil din sa mahal ng pms nila na mahina 7k kada 5k km run. Bago ako mag brand new galing rin ako sa 2nd hand car na toyota and mitsubishi at almost tig more than 10 yrs old na sila pero never ko na experience ang engine knocking. Sobrang dismayado ako sa Hyundai, may mali rin ako sa side ko dahil puro verbal lang kami, 2nd mali rin nila dahil hinayaan nila mkalabas na ganyan ang ingay which yun ang lagi nilang tinatanggi na ang narinig nila valve lang na maingay at hindi knocking. Sobra ako dismayado tlga at mukang wala na rin pag asa ang block ko kc na biak sya mula sa oil filter.

so the car was running fine during the interim of 4 years, which is why you never brought in your car for pms until ....?
then bigla na lang bumalik ang problema?
missing 4 pms in a row (for over 3 years!), bringing it in only when problem returns... that's not exactly "..in good faith.."..
but i am curious... what caused that engine block to fracture? the decision on who to blame, is probably based on what part failed and why..
good luck, sir.

[midnytwarrior]

so the car was running fine during the interim of 4 years, which is why you never brought in your car for pms until ....?
then bigla na lang bumalik ang problema?
missing 4 pms in a row (for over 3 years!), bringing it in only when problem returns... that's not exactly "..in good faith.."..
but i am curious... what caused that engine block to fracture? the decision on who to blame, is probably based on what part failed and why..
good luck, sir.

Usually po Sir since may knocking sound so may moving part na hinde na madadala sa lubrication ng langis, like a heavily worn out bearing or piston. So when the part reaches its limits - boom! It suddenly stops moving. So for example isang connecting rod bearing nag seize, yun crankshat nag rotate pa since may remaning pa na ibang pistons, so mapupuwersa yun naka stuck up na connecting rod na kumabyos, at wala sya ibang pupuntahan kundi sa side - which is yun engine block na mismo kaya ayun butas. Imagine mo na lang parang nabalian ng buto na lumabas yun buto, parang ganun po.

Part failures as usual is either manufacturing defect or lack of maintenance or misuse or abuse.

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so the car was running fine during the interim of 4 years, which is why you never brought in your car for pms until ....?
then bigla na lang bumalik ang problema?
missing 4 pms in a row (for over 3 years!), bringing it in only when problem returns... that's not exactly "..in good faith.."..
but i am curious... what caused that engine block to fracture? the decision on who to blame, is probably based on what part failed and why..
good luck, sir.

Usually po Sir since may knocking sound so may moving part na hinde na madadala sa lubrication ng langis, like a heavily worn out bearing or piston. So when the part reaches its limits - boom! It suddenly stops moving. So for example isang connecting rod bearing nag seize, yun crankshat nag rotate pa since may remaning pa na ibang pistons, so mapupuwersa yun naka stuck up na connecting rod na kumabyos, at wala sya ibang pupuntahan kundi sa side - which is yun engine block na mismo kaya ayun butas. Imagine mo na lang parang nabalian ng buto na lumabas yun buto, parang ganun po.

Part failures as usual is either manufacturing defect or lack of maintenance or misuse or abuse.

[dct]

Wondering bakit ganyan mga Hyundai niyo. Buti ung Grand Starex ko walang problema. Normal wear and tear lang pinapaayos ko. Di na din casa maintained. Guessing na Starex talaga pinaka maayos na gawa ng Hyundai

Napapansin ko bro pag less than 1m ang vehicle may problema. Pag more than 1m wala naman masyado.

Pero ang eon parang wala ako naririnig na problema ah?

[dr. d]

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Napapansin ko bro pag less than 1m ang vehicle may problema. Pag more than 1m wala naman masyado.

Pero ang eon parang wala ako naririnig na problema ah?

hindi kaya, dahil mas pulido ang gawa ng mamahaling sasakyan?
is it possible, these cars are manufactured and/or assembled in another facility with "better" standards?

baka naman kakaunti lang o walang nabili ng eon, kaya walang masyadong naririnig ng problema..?

[bloowolf]

Palit engine na yan malamang. Biyak ang block. Then nakahanap ang dealer ng excuse para hinde ma-warranty, ayun yare.

As the TS mentioned in his post, he already missed 4 PMS. We all know missing just 1 PMS voids the warranty. Di na siguro excuse yun para ma decline claim nya.

[bloowolf]

Sorry, not TS, alfie_marc pala.

[maki mi]

Just wondering, hanggang 3 years lang ang warranty right? So out of warranty na sya kasi 4th year na. What if he did follow the PMS faithfully, di kaya sya sabihan na lampas na ang warranty period?

[maki mi]

Kinakabahan ako dito ah! Yung car ko 998k.

Napapansin ko bro pag less than 1m ang vehicle may problema. Pag more than 1m wala naman masyado.

Pero ang eon parang wala ako naririnig na problema ah?

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Kinakabahan ako dito ah! Yung car ko 998k.

Napapansin ko bro pag less than 1m ang vehicle may problema. Pag more than 1m wala naman masyado.

Pero ang eon parang wala ako naririnig na problema ah?

[bloowolf]

Just wondering, hanggang 3 years lang ang warranty right? So out of warranty na sya kasi 4th year na. What if he did follow the PMS faithfully, di kaya sya sabihan na lampas na ang warranty period?

Black & white, pag lampas na ng warranty period, out of warranty na yun. Ang mali ng casa, in my opinion, is hindi nila na diagnose ang problema para maiwasan yung catastrophic engine failure. Kaya nga tayo nagpupunta sa mekaniko kasi gusto natin malaman at ipaayos ang problema. Di naman nila nadiagnose at naayos hanggang nasira na. Soon sya may laban.

[dct]

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hindi kaya, dahil mas pulido ang gawa ng mamahaling sasakyan?
is it possible, these cars are manufactured and/or assembled in another facility with "better" standards?

baka naman kakaunti lang o walang nabili ng eon, kaya walang masyadong naririnig ng problema..?

Pwedeng ganun.. Or gaya ng isang thread about engine ng korean. Maganda talaga ang diesel. Ang gas hindi. E above 1m puro diesel na e. Tucson lang ang gas. Below 1m puro gas engine

Best selling AFAIK ng hari ang eon

Just wondering, hanggang 3 years lang ang warranty right? So out of warranty na sya kasi 4th year na. What if he did follow the PMS faithfully, di kaya sya sabihan na lampas na ang warranty period?

5 yrs warranty

[mda]

5 yrs warranty

This is only a 3+2 year warranty.

The '3' is a 3 Year warranty standard with other manufacturers.

The '+2' is a "warranty" that only covers things that normally don't break within 5 years.

Source: My experience with the Hyundai PH Warranty Department last 2014 that cost us 30K for a Starex engine part (don't remember which at the time of post writing).

BUYER BEWARE yan haha. (Plus, the vehicle is worth more than P1M ;) )

[dr. d]

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This is only a 3+2 year warranty.

The '3' is a 3 Year warranty standard with other manufacturers.

The '+2' is a "warranty" that only covers things that normally don't break within 5 years.

Source: My experience with the Hyundai PH Warranty Department last 2014 that cost us 30K for a Starex engine part (don't remember which at the time of post writing).

BUYER BEWARE yan haha. (Plus, the vehicle is worth more than P1M ;) )

the 5 year warranty has two faces..
it gives the customer a sense of security, that the vehicle is so good the manufacturer is willing to warranty it for 5 years..
it gives the casa a captive source of income for the next 5 years..

[mda]

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the 5 year warranty has two faces..
it gives the customer a sense of security, that the vehicle is so good the manufacturer is willing to warranty it for 5 years..
it gives the casa a captive source of income for the next 5 years..

Both sides of the same coin, especially when the CASA refuses to warranty parts.

And the party that benefits is not the customer.

[dct]

This is only a 3+2 year warranty.

The '3' is a 3 Year warranty standard with other manufacturers.

The '+2' is a "warranty" that only covers things that normally don't break within 5 years.

Source: My experience with the Hyundai PH Warranty Department last 2014 that cost us 30K for a Starex engine part (don't remember which at the time of post writing).

BUYER BEWARE yan haha. (Plus, the vehicle is worth more than P1M ;) )

Normal bang nasisira ang engine with in 5 yrs? Hanggang 5 yrs dapat ang engine

[dr. d]

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Normal bang nasisira ang engine with in 5 yrs? Hanggang 5 yrs dapat ang engine

i have seen brand new engines ruined beyond salvage, within a year of purchase..
i also know of 15 year old engines, still purring along as if they just came out of the factory..
it's all a matter of maintenance and non-abuse.

if you ask me, that 5-year warranty is an advertising gimmick.

[dct]

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i have seen brand new engines ruined beyond salvage, within a year of purchase..
i also know of 15 year old engines, still purring along as if they just came out of the factory..
it's all a matter of maintenance and non-abuse.

if you ask me, that 5-year warranty is an advertising gimmick.

I agree with you. Hindi pogi points para sakin ang 5 yrs warranty

[SkyFlakes88]

The extended warranty actually benefits the car brand not the actual owner. With the high cost of pms the owner is already paying in effect whatever parts that may break within the warranty period and still the casa could find ways to decline your claim as there are thousands of reasons they could do that.[emoji4]

[StockEngine]

Hyundai aluminum engine blocks have cracked in the past. Negligence on owners part. No oil change was the culprit. Yan sabi ng SA ko. Warranty denied of course. Some just dont know how to care for their vehicles.