Hyundai Santa Fe 2013 Overheat problem

[Cyferion]

Hello Guys,

Just wanted to seek help on this issue i have with my Santa Fe.

Last Saturday my car overheated but i was able to reach home. Upon checking what was causing it, it seems that the hose connecting to the radiator was almost melting and doing a weird sound.

Fast forward I drove the car to Hyundai Pasong Tamo early in the morning. To have it's 5000km interval PMS (25,000) also to have the overheat problem rectified.

They recommended that the thermostat and hose needs to be replaced. Later on they recommended that th e radiator should be overhauled with a 5000 price. Ok i agreed to everything. After 5 days now they are saying that the thermostat housing needs to be replaced as well as it is leaking?! Costs 25,000 and di daw mawarranty because once a year lang ako nag pa PMS? Is this seriously a valid reason? I am so mad. I am still hitting the 5000 kilometer requirement!

Please advice what i can do to claim this on warranty!

[lowslowbenz]

^

Hyundai or HARI for that matter requires all Hyundai owners to adhere to its Golden Service Rule.

5000 KM "OR" 3 months

WHICHEVER (take note) comes first.

A cock load of bull di ba?

[111prez]

Lahat ng casa pinagnindigan yung "WHICHEVER IS FIRST" collatilla nila

[StockEngine]

Hello Guys,

Just wanted to seek help on this issue i have with my Santa Fe.

Last Saturday my car overheated but i was able to reach home. Upon checking what was causing it, it seems that the hose connecting to the radiator was almost melting and doing a weird sound.

Fast forward I drove the car to Hyundai Pasong Tamo early in the morning. To have it's 5000km interval PMS (25,000) also to have the overheat problem rectified.

They recommended that the thermostat and hose needs to be replaced. Later on they recommended that th e radiator should be overhauled with a 5000 price. Ok i agreed to everything. After 5 days now they are saying that the thermostat housing needs to be replaced as well as it is leaking?! Costs 25,000 and di daw mawarranty because once a year lang ako nag pa PMS? Is this seriously a valid reason? I am so mad. I am still hitting the 5000 kilometer requirement!

Please advice what i can do to claim this on warranty!

report/complain here..

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[Walter]

... and this is why no one wants to buy a Hyundai anymore ...

[pobre24]

This is so unfortunate. I just wonder though what their warranty polIicy is. So far, the same dealer has been allowing me to replace parts under warranty even after the 3yr period (Bought Sept 2013). Last was around March 2017 wherein they replaced the fuel line and other related parts worth 30k+. Note that I didn't request it to be covered by the warranty since I already know its passed the warranty period. I religiously followed their PMS schedule though. I'm afraid to ask and they might realize that I shouldn't be covered anymore. hehe

[Walter]

This is so unfortunate. I just wonder though what their warranty polIicy is. So far, the same dealer has been allowing me to replace parts under warranty even after the 3yr period (Bought Sept 2013).

Maybe Hyundai extended their warranty to 5 years ... or was it Kia? ...

[aloy]

5 years warranty ng Hyundai. yung conditions of driving sa atin is considered "severe usage", A - repeated short distance driving, B - extensive idle kaya sa manual "except Europe every 5,000 km or 6 months" ang oil change. kaya ako, at least 6 months ang oil change, sayang kasi yung warranty. so far wala pa akong problema sa warranty claims. after warranty kahit mileage na yung change oil.

[Cyferion]

This is so unfortunate. I just wonder though what their warranty polIicy is. So far, the same dealer has been allowing me to replace parts under warranty even after the 3yr period (Bought Sept 2013). Last was around March 2017 wherein they replaced the fuel line and other related parts worth 30k+. Note that I didn't request it to be covered by the warranty since I already know its passed the warranty period. I religiously followed their PMS schedule though. I'm afraid to ask and they might realize that I shouldn't be covered anymore. hehe

Which branch is this? When you say religiously.. you mean you follow their every 3 months PMS rule?

[lowslowbenz]

...... Last was around March 2017 wherein they replaced the fuel line and other related parts worth 30k+. Note that I didn't request it to be covered by the warranty since I already know its passed the warranty period. I religiously followed their PMS schedule though. I'm afraid to ask and they might realize that I shouldn't be covered anymore. hehe

Um, no not really.

Your car may have been included in the so called "silent" recalls, that every now and then are sent by the parent Hyundai manufacturer in Korea, to its international dealers.

If a part is for recall, usually replacement (upgraded) parts are already in stock at the dealer. When a vehicle comes in, all the service advisor has to do is check its body number and cross reference it to the recall list that they have.

If your car is there, the dealer will either replace the part (without you knowing). Or if it requires a couple of days, the dealer will ask you to leave the car because they will replace a damaged part (kuno) for free. Its up to the SA if they will explain the recall or not to the customer.

Now, you will think you pulled a fast one from the dealer?

Think again ...

[minicarph]

thermostat housing di pa nila maibigay under warranty. ang dali dali lang magpalit nyan, i replaced mine with my bare hands sa Ford Explorer ko.

oh well, that's why Hyundai is on the dumps. i was one of the firsts who took a risk getting a Hyundai in 2006. napakagalang at napakabait pa nila noon. as the years passed i witnessed how they become too proud or too arrogant. I was denied 2 times under warranty from one dealer only to be accepted by another dealer.

seriously, I think there is somethinv wrong with the way car dealers progress, parang backwards eh.

yan thermostat housing masisira lang yan sa severe use, eh 5000km lang natakbo ng car mo, practically brand new pa yan. Manloloko na yan hyundai, bookmark this thread and avoid Hyundai na. i feel you bro, I also have a Santa Fe.

[pobre24]

Um, no not really.

Your car may have been included in the so called "silent" recalls, that every now and then are sent by the parent Hyundai manufacturer in Korea, to its international dealers.

If a part is for recall, usually replacement (upgraded) parts are already in stock at the dealer. When a vehicle comes in, all the service advisor has to do is check its body number and cross reference it to the recall list that they have.

If your car is there, the dealer will either replace the part (without you knowing). Or if it requires a couple of days, the dealer will ask you to leave the car because they will replace a damaged part (kuno) for free. Its up to the SA if they will explain the recall or not to the customer.

Now, you will think you pulled a fast one from the dealer?

Think again ...

I doubt it was part of a recall. I complained about a fuel leak. They diagnosed it and replaced the defective part. After a few days, it leaked again. They said they replaced the wrong part. They changed another part and retained the other new part. No cost charged.

Warranty is 5 years pala. I thought 3 yrs lang. So you're right, I thought I pulled a fast one. hehehe

[jaggerx3]

Sagasaan mo yung nagsasabe sayo na dahil oncr a year ka lang nagpapa PMS

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[Vodka]

that's from a Hyundai manual. pag normal 15,000 km

pag middle east, 10,000 km

BOTH cases every 12 months

so screw you HARI i'm not buying any of your cars tangina yan 5000km/3mo interval na yan. tapos kunwari 5 year warranty. so you keep doing the PMS 4x a year

[StockEngine]

try this also R&G Hyundai Kia Chevrolet Auto Supply - Home | Facebook

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[weisshorn]

Kahit anong brand ng sasakyan kung lagyan ng marumi/maputik na tubig ang coolant reservoir sure ganito din ang kahihinatnan.

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[Walter]

Even the wiper fluid reservoir should be filled with distilled water only to avoid water marks and clogging ...

[Cyferion]

Kahit anong brand ng sasakyan kung lagyan ng marumi/maputik na tubig ang coolant reservoir sure ganito din ang kahihinatnan.

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True. Though i seriously have doubts on their claim. Who knows, they could have done it.