BEWARE: HYUNDAI's USELESS 5-YEAR warranty!! [MERGED]

[dieselx]

Beware of the Hyundai deception. I have a Grand Starex 2008 and still within the 5-year warranty period. Last May 2011, I discovered the lower center portion of the windshield was blurred and have some kind of orange peel look. I thought it was the tint so I decided to change the tint. When we took out the tint, the "orange peel" was still there. When brought to Hyundai Cebu for warranty claim, they denied that its not covered. WTF!!

A few weeks ago, our driver noticed the lack of power and brought it to Hyundai. The said the EGR should be replaced and will claim for warranty from Manila. Now Hyundai Manila denied again. I have to pay almost P20K for the Turbo Actuator. They only cleaned the EGR.

I was supposed to buy a Tucson CRDI AWD yesterday. Am relieved I cancelled it and bought a Sportage instead. I have bought many Kias and other brands but never had these warranty issues. Hyundai's warranty sucks big time!!

[Ry_Tower]

Beware of the Hyundai deception. I have a Grand Starex 2008 and still within the 5-year warranty period. Last May 2011, I discovered the lower center portion of the windshield was blurred and have some kind of orange peel look. I thought it was the tint so I decided to change the tint. When we took out the tint, the "orange peel" was still there. When brought to Hyundai Cebu for warranty claim, they denied that its not covered. WTF!!

A few weeks ago, our driver noticed the lack of power and brought it to Hyundai. The said the EGR should be replaced and will claim for warranty from Manila. Now Hyundai Manila denied again. I have to pay almost P20K for the Turbo Actuator. They only cleaned the EGR.

I was supposed to buy a Tucson CRDI AWD yesterday. Am relieved I cancelled it and bought a Sportage instead. I have bought many Kias and other brands but never had these warranty issues. Hyundai's warranty sucks big time!!

Kia and Hyundai are same company naman. Papano yan?

[number001]

Kia and Hyundai are same company naman. Papano yan?

Same company but under different Philippine distributors. HARI for hyundai and Columbia for Kia.

Based on past feedback, Columbia does not fare any better than HARI. In fact, HARI is now declining in terms of service and warranty while Columbia is supposedly trying to rectify its missteps from the past.

[Ry_Tower]

Same company but under different Philippine distributors. HARI for hyundai and Columbia for Kia.

Based on past feedback, Columbia does not fare any better than HARI. In fact, HARI is now declining in terms of service and warranty while Columbia is supposedly trying to rectify its missteps from the past.

Yes I know, although what I mean is same company halos gumagawa so kung hindi siya bilib sa quality ng isa, bakti yung kapatid din binili? For me its doesn't make since unless nga service yung tingin niya problem or baka hindi niya alam na isang company lang basically gumawa ng Kia or Hyundai.

Anyway, hope the TS doesn't get offended by my post. Peace.

[1997]

IMHO car warranties are all Marketing Strategy... Its like "we will give you warranty but you must avail of our expensive maintenance on time or else your claim will be void"...

[niky]

Warranty doesn't cover "wear" items. A bocked or dirty EGR will never be covered under warranty... because it got dirty due to use.

The windshield, if there's a defect on the glass that's noticeable as "orange peel", may be a warranty-coverable item, but you have to fight for it. If the ripples are due to the tint, no coverage. If they're due to the safety lamination failing, then that should be replaced under warranty.

[weisshorn]

IMHO car warranties are all Marketing Strategy... Its like "we will give you warranty but you must avail of our expensive maintenance on time or else your claim will be void"...

Yes if you miss the scheduled PMS then they will use that to void the warranty of the affected parts. You have to fight for that.
As far as I experienced all car maker of the brand that I had/have are the same when it comes to warranty claim. Not only with Hyundai or KIA. If they see something to void the warranty replacement then they will do that. I experienced this even with the highly hyped Honda brand. Everything comes down to how you negotiate your claim.

[vinj]

IMHO car warranties are all Marketing Strategy... Its like "we will give you warranty but you must avail of our expensive maintenance on time or else your claim will be void"...

If you look at it, the company would maybe see to it that warranty expenses should be covered by a percentage of the income generated from after sales really (at least that's how i would book it). In the case of my Altis, I weighed my risks and benefits and decided to stopp bringing it to the CASA after the 10,000kms and never regretted it; my only probably warranty claim would have been the warped brake rotors but heck, the 1.5K i spent for replacement rotors is not comparable to the savings i had by doing my service elsewhere.

It also boils down to the service relations of the dealer and the company, and how you negotiate with them. We've had claims with our Toyotas and Mitsubishis before which were valid and honored easily. Nissan Commonwealth even replaced a balljoint of my Frontier which gave way at less than 10,000kms (which is supposedly a wear and tear item; although in my case it really seemed to be a defective balljoint as the car was new and not used too hard).

[Noel Salisipan]

Yes Bro. Sapalaran din talaga pag di mo sa casa pinapagawa pag cover pa ng 3yrs waranty period.

Pero after 3yrs at di ako kontento sa service nila e mas ok pa sa labas. Importante kampante ka sa mga mekaniko at reliable sila.

[bratski]

ganyan talaga ang hari, hari ng sablay nga. my accent is only 8 months old and 2k mileage and yet ive been going back and forth sa casa. ive lost count na. and all this to fix the same problem. all they do everytime is adjust here and there, clean here and there. pero iniiwasan talaga nila mag replace. tama nga logic ng tao dito. bring your unit to casa up to 10,000 pms only. then have the succeeding services done outside. the warranty part is offseted by the exhorbitant fees they charge each pms

[Noel Salisipan]

That should be the standard, "quality service", not "alibi service"!

At First, I admired their 5-yrs waranty. But I came to realize the 5-yrs waranty is useless if they have a good product.

[bratski]

*vinj
We just have to face the fact that we live in the Philippines, where anarchy rules the streets and many businesses out to make a quick buck on everyone. If they make a massive recall for sure they would incur losses. Their motto is "complain before replace" hehehe. At least honda had the decency to replace a defective part....which can't be said of hyundai/hari.
When it comes to out of warranty replacement parts. HARI will gladly replace it....for a fee of course.

[nels76]

I agree.

Mabilis kapag may bayad na like out of warranty ang units or during insurance claim na babayrang ng insurance ang mga nasira or na damage na parts - angbilis ng arrival ng parts. he he.

[aimphilippines]

TS,

Thanks for posting this information. Very helpful for me who is currently considering to buy a Tucson Theta 2 MT.

Isa sa selling point sa akin if Hyundai is 5 year Warranty..... but seems pahirapan.

Seems talagang dapat ko na siguro alisin sa list ko ang Hyundai Tucson. Sayang Ganda pa naman ng porma ng labas at loob. But again, I am getting a new ride because I dont like problems.

Currently, my drive is a 2003 Isuzu Crosswinds XUV (Did not experience to Claim any Warranty) so far, 9 years na wala pa major na sira. Nagsimula lang masira after 8 Years at 120,000.00km total cost to date of minor parts replaced less than PhP 40k lang.

Current 2012 Isuzu Crosswinds XUV or Sprotivo ..... over over over price... i am looking for alternatives. I guess i really have to say out na ako sa Hyundai Tucson.

:-)

[vinj]

*vinj
We just have to face the fact that we live in the Philippines, where anarchy rules the streets and many businesses out to make a quick buck on everyone. If they make a massive recall for sure they would incur losses. Their motto is "complain before replace" hehehe. At least honda had the decency to replace a defective part....which can't be said of hyundai/hari.
When it comes to out of warranty replacement parts. HARI will gladly replace it....for a fee of course.

That's the sad truth indeed. We don't have the consumer laws and the agencies with enough bite unlike in the US and Europe. I feel for your dilemma with the Accent (i was actually thinking of getting one... very good price eh); going in for regular service with all our busy schedules nowadays is already enough, what the more for having to go in and out for unscheduled repairs and defects.

OT: I still see the old Everest running around Manila even out in the province. Mukhang gamit na gamit siya with the current owner ;)

[bratski]

That's the sad truth indeed. We don't have the consumer laws and the agencies with enough bite unlike in the US and Europe. I feel for your dilemma with the Accent (i was actually thinking of getting one... very good price eh); going in for regular service with all our busy schedules nowadays is already enough, what the more for having to go in and out for unscheduled repairs and defects.

OT: I still see the old Everest running around Manila even out in the province. Mukhang gamit na gamit siya with the current owner ;)

O.T. Naalala mo parin siya? Hehehe. I also saw it a few months ago. Still had the rims i put on it when it was still with me. Kaso parang laspag gumamit yung new owner. Brakes are very noisy na.

The last few trips in and out sa casa pinapadala ko nalang sa driver ko. I dont want to waste anymore of my time languishing in the dealers customer lounge doing nothing. Right now pinakargahan ko na ng shell v power.this is the fuel usually recommended by tsikoteers here and sa casa. If the knocking still persist, i would pursue a refund na. Mahaba ang patience ko. but going in and out of casa to fix the same problem for the last 8 months would really test anyones patience.

[reactor]

mukhang swerte ako at kahit paano FOC yung shock mount ng 09 gen 1 tucs ko sa hyundai LP though at first they want to charge me pero sabi ko i need reason kung bakit nasira yung shock mount bahay school palengke lang gamit ng wife ko then after almost 2 hrs i was informed nagawan nila ng paraan sa HARI para ma waive yung charges...ask ko SA going 3yrs pa lang yan how much more yng 5yrs warranty ang sagot eh may sariling extended warrant booklet yung extended warranty, doon daw sila mag base kung ano ang i honor especially for replacement BUT the hyundai MUST be religiously service by the casa for the entire period to avail such EXTENDED WARRANTY of 5 years...

[weisshorn]

mukhang swerte ako at kahit paano FOC yung shock mount ng 09 gen 1 tucs ko sa hyundai LP though at first they want to charge me pero sabi ko i need reason kung bakit nasira yung shock mount bahay school palengke lang gamit ng wife ko then after almost 2 hrs i was informed nagawan nila ng paraan sa HARI para ma waive yung charges...ask ko SA going 3yrs pa lang yan how much more yng 5yrs warranty ang sagot eh may sariling extended warrant booklet yung extended warranty, doon daw sila mag base kung ano ang i honor especially for replacement BUT the hyundai MUST be religiously service by the casa for the entire period to avail such EXTENDED WARRANTY of 5 years...

Yes kailangan talaga you religiously follow the PMS schedule otherwise... forget it.

[aloy]

Ako me honda saka hyundai. Malayo pa rin sa after sales support yung Hyundai as compared sa Honda. Wala pang piyesa. Lately nasira battery ng Hyundai ko, still warranty pa. Called them pero walang stock kaya napabili ako ng ibang battery brand. I claimed for replacement, ilang weeks na wala pang tawag. Anu pa kaya kung major parts na? I llove my Hyundai sana lang di masira. I also have horrible experiences with Honda service, but for parts availability and follow up Hyundai can still improve a lot and learn from other casas.

[meikey]

Ako me honda saka hyundai. Malayo pa rin sa after sales support yung Hyundai as compared sa Honda. Wala pang piyesa. Lately nasira battery ng Hyundai ko, still warranty pa. Called them pero walang stock kaya napabili ako ng ibang battery brand. I claimed for replacement, ilang weeks na wala pang tawag. Anu pa kaya kung major parts na? I llove my Hyundai sana lang di masira. I also have horrible experiences with Honda service, but for parts availability and follow up Hyundai can still improve a lot and learn from other casas.

Well I have a honda and hyundai. Service wise, wala akong naging problema w/ Both Hyundai & Honda Casas. Although totoo nga na sa parts replacement, talagang sablay si Hyundai...

Pero si honda rin, may mga kapalpakan din sila. Like what they did to my sister's GE... Sino pong mag-aakalang gawang honda casa ito.



We bought an original Mugen Spoiler, tapos pina-install namin sa CASA. Eh discompyado kami sa kalidad, kasi both the service manager and mismong nagtrabaho do have different arguments when we try to scrutinize them about the process...

But I do still saluted them kasi, in two weeks time, they replace the whole tailgate. But we had the spoiler installed to another shop na...