Letter: Aircon System Issue of Sta. Fe

[mikmik316]

2 letters I have sent to Hyundai:

1st letter:

Dear Mr. Sherwin Cervantes, Hyundai Customer Care,

This is to request for follow-up on our concern with the air-conditioning system of our Hyundai Sta. Fe, bought thru Lui of Hyundai Abad Santos on Oct. 2009. As discussed with Mr. Noel Carandang of Hyundai Commonwealth, we have followed his recommendation of doing interior detailing to possibly remove the bad smell & odor of our air-conditioning system. Unfortunately, this has not resolved the issue. We have reported this issue since our 5,000km. checkup. Thus, we would request for the replacement of parts related to this issue.

We are planning to have our 15,000km checkup next week. Please arrange that the 15,000km checkup and the replacement of parts coincide together and be done within 2 days. Please advise the schedule as soon as possible. Thank you.

2nd letter:

Dear HARI Customer Relations, Mr. Sherwin Cervantes,

Our Hyundai Sta. Fe is approaching 20,000 km. and the issue with the aircon was not resolved properly:

1) Bad odor comes out of the aircon, sour smell, rat’s urine smell. This is unacceptable and we demand PARTS REPLACEMENT. Prior job done by your Hyundai technicians are all short term solutions – aircon cleaning & interior detailing did not remove the foul smell.

2) Front Dashboard was not properly fitted – rattles on the front dashboard are heard while driving, ignition keyhole is misaligned. We gave 5-7 working days to have this car serviced and quality control was dismal. This was reported by my brother before this was released and the service advisor promised to fix this on the next visit.

Please provide us an appointment schedule for the week of Feb. 21 to 25, 2011. We expect this to be finished during said week and we do not want an extension over the weekend like what happened on the prior appointment. We demand PARTS REPLACEMENT. If the issue is not resolved, we will demand a VEHICLE REPLACEMENT to cover for the undue stress, and risk on our health for the unsafe air we breathe inside the vehicle’s cabin. We urge that Hyundai take this matter seriously as I will be posting this issue on various car enthusiast websites.

[spiderman 7755]

naku mukhang mabagal talaga sa action ang HARI

[yapoy86]

baka hindi talaga brand new yung unit nyo.. kasi hindi dapat bumabaho yung aircon lalo na pag brand new!! ang problema pag nilinis ang aircon at ginamitan ng "cleaning agent" (eto yung parang tawas na dinidissolve sa tubig tapos pag binuhos sa evaporator bubula) na slightly corrosive and will remove the protective layer of your evaporator.. kung nilinis yan gamit yon for sure babaho talaga yan... dapat palitan yung evaporator, fan, at airducts para malinis lahat

[concept1]

wala talagang mabagal ang action ng HARI. Letter ko din sa kanila hanggang ngayon wala pang reply regarding to sa SD card ko na ninakaw sa hyundai ABAD SANTOS................... WTF talaga!!!

[Starex_Gold]

Abad Santos pala tumira ng SD card mo brad.

Nadulas ka ah

[chuaa]

was the bad odor from the aircon there when you first pulled out the unit from the dealer? or did it come out after a few days of using it?

[concept1]

Abad Santos pala tumira ng SD card mo brad.

Nadulas ka ah

Yes bro badtrip sila eh! Lalo na yung sa service wala daw sila pananagutan sa pagkawala nun! E nung nagpaservice ako sa kanila bago ako pumunta dun ginamit ko pa GPS ko eh. Sinasabi pa nila nandun daw ako all the time binabantayan ko sasakyan ko simula hanggang matapos yung PMS ko? eh G*%O pala sila eh lalo na yung BOBONG imbestigador nila!! umalis ako dun eh pumunta ako sa divisoria nun!! Tapos tinanong ko kung sakaling di nila kayang ibalik yung ninakaw na SD ko para sa GPS ko magkano ba yung replacement? 6k daw!! WTF talaga diba??


Walang kwenta yang abad santos na yan! Wala silang responsibilidad kapag may nawala sa UNIT nyo sa sabihin pa wala sa CHECKLIST nila yun?? Eh kaya napag interesan!!! Para sa BOBO nyong imbestigador, ipanuod nyo sa kanya yung recorded nyo sa CCTV camera nyo nung january 5, 2011!! Tsaka nyo sabihing nandun ako simula umpisa at matapos yung pag service niyo!!:rant:

[harold13]

ireklamo mo sa sales mo sir. may representative tayo nyan ditong forumer e.

[concept1]

ireklamo mo sa sales mo sir. may representative tayo nyan ditong forumer e.

Nagawa ko na din yan sir kaso ang bagsak padin sa customer relations then dun sa kanilang F^$%k!*G investigation.:arghhh:

[tidus1203]

Walang magagawa yung SA mo kasi sales sila, sa service nangyari yan...

Ako ah personally and again personally. Alam ko kung kailan lumaban or atras na lang, fighting with them is just a waste of time especially isang SD Card lang ang pinaguusapan... What I will do is definitely ipagkakalat ko sa Facebook, sa forums like Tsikot.com what they did to me and never ever visit them again...

[Starex_Gold]

Agree with Tidus.

Walang magagawa ang sales kasi nasa service department ang kalokohan.

Ipag-kalat mo nalang yan tulad ng ginawa namin sa Hyundai Otis.

[weisshorn]

Walang magagawa yung SA mo kasi sales sila, sa service nangyari yan...

Ako ah personally and again personally. Alam ko kung kailan lumaban or atras na lang, fighting with them is just a waste of time especially isang SD Card lang ang pinaguusapan... What I will do is definitely ipagkakalat ko sa Facebook, sa forums like Tsikot.com what they did to me and never ever visit them again...

Totally agree.
Ipagkalat sa lahat ng on-line publication and print media (if you have the means). Malaki ang mawawala sa kanila, sa service sila kumikita after mabenta ang sasakyan.

[lui]

2 letters I have sent to Hyundai:

1st letter:

Dear Mr. Sherwin Cervantes, Hyundai Customer Care,

This is to request for follow-up on our concern with the air-conditioning system of our Hyundai Sta. Fe, bought thru Lui of Hyundai Abad Santos on Oct. 2009. As discussed with Mr. Noel Carandang of Hyundai Commonwealth, we have followed his recommendation of doing interior detailing to possibly remove the bad smell & odor of our air-conditioning system. Unfortunately, this has not resolved the issue. We have reported this issue since our 5,000km. checkup. Thus, we would request for the replacement of parts related to this issue.

We are planning to have our 15,000km checkup next week. Please arrange that the 15,000km checkup and the replacement of parts coincide together and be done within 2 days. Please advise the schedule as soon as possible. Thank you.

2nd letter:

Dear HARI Customer Relations, Mr. Sherwin Cervantes,

Our Hyundai Sta. Fe is approaching 20,000 km. and the issue with the aircon was not resolved properly:

1) Bad odor comes out of the aircon, sour smell, rat’s urine smell. This is unacceptable and we demand PARTS REPLACEMENT. Prior job done by your Hyundai technicians are all short term solutions – aircon cleaning & interior detailing did not remove the foul smell.

2) Front Dashboard was not properly fitted – rattles on the front dashboard are heard while driving, ignition keyhole is misaligned. We gave 5-7 working days to have this car serviced and quality control was dismal. This was reported by my brother before this was released and the service advisor promised to fix this on the next visit.

Please provide us an appointment schedule for the week of Feb. 21 to 25, 2011. We expect this to be finished during said week and we do not want an extension over the weekend like what happened on the prior appointment. We demand PARTS REPLACEMENT. If the issue is not resolved, we will demand a VEHICLE REPLACEMENT to cover for the undue stress, and risk on our health for the unsafe air we breathe inside the vehicle’s cabin. We urge that Hyundai take this matter seriously as I will be posting this issue on various car enthusiast websites.

hi sir mikmik! sorry to hear your story regarding the aircon of your santa fe. hope maayos po ito agad.

[lui]

Yes bro badtrip sila eh! Lalo na yung sa service wala daw sila pananagutan sa pagkawala nun! E nung nagpaservice ako sa kanila bago ako pumunta dun ginamit ko pa GPS ko eh. Sinasabi pa nila nandun daw ako all the time binabantayan ko sasakyan ko simula hanggang matapos yung PMS ko? eh G*%O pala sila eh lalo na yung BOBONG imbestigador nila!! umalis ako dun eh pumunta ako sa divisoria nun!! Tapos tinanong ko kung sakaling di nila kayang ibalik yung ninakaw na SD ko para sa GPS ko magkano ba yung replacement? 6k daw!! WTF talaga diba??


Walang kwenta yang abad santos na yan! Wala silang responsibilidad kapag may nawala sa UNIT nyo sa sabihin pa wala sa CHECKLIST nila yun?? Eh kaya napag interesan!!! Para sa BOBO nyong imbestigador, ipanuod nyo sa kanya yung recorded nyo sa CCTV camera nyo nung january 5, 2011!! Tsaka nyo sabihing nandun ako simula umpisa at matapos yung pag service niyo!!:rant:

sir tanung ko lang po kung naka indicate sa checklist pagpasok ninyo na may SD card sa oto ninyo?

[mykol]

alangya issue ko rin to sa tucson ko. after 3 months ko ata naramdaman to. pero nangyayari lang sakin to mga first minute pagkatapos magpark overnight. tapos nawawala rin yung amoy. nung dinala ko sa casa wala na yung amoy. ang hirap tsempuhan kaya di na ko bumalik. ngayon ang ginagawa ko na lang, paminsan minsan finufull ko yung aircon pero off compressor mga ilang meters away sa bahay. so far gumagana naman. pero syet

[concept1]

sir tanung ko lang po kung naka indicate sa checklist pagpasok ninyo na may SD card sa oto ninyo?

Sir ang masama nga non wala akong checklist na nakita.

[lui]

Sir ang masama nga non wala akong checklist na nakita.

ok sir sana maayos na po agad itong issue ninyo

[concept1]

ok sir sana maayos na po agad itong issue ninyo

I dont think so sir lui

[yapoy86]

although nakadikit ang service center sa sales, eh separate yan dalawa.. iba ang management nila eh..

yang mga SA magaling lang ang bibig nyan pag nagbebenta.. pag nag ka palpak na yung product.. DENIAL na as in parang hindi ka kilala... wala din naman silang say pag dating sa service...

kaya wag nyo iiwan sa service center yung kotse nyo bantayan nyo na lang at mas mainam na research nyo muna kung pano gagawin yung mga repairs para at least alam nyo kung mali na ang ginagawa nila..

naalala ko tuloy sa kia pasay siningil ako ng brake cleaning 800 pesos.. compressed air lang ang ginamit wala man lang break cleaner... grabe... IHIP lang 800 pesos na..

[hammerhead2]

Sulat ko sa Hari wala din sagot. Hyundai Shaw ang goon sa experience ko.