2 letters I have sent to Hyundai:
1st letter:
Dear Mr. Sherwin Cervantes, Hyundai Customer Care,
This is to request for follow-up on our concern with the air-conditioning system of our Hyundai Sta. Fe, bought thru Lui of Hyundai Abad Santos on Oct. 2009. As discussed with Mr. Noel Carandang of Hyundai Commonwealth, we have followed his recommendation of doing interior detailing to possibly remove the bad smell & odor of our air-conditioning system. Unfortunately, this has not resolved the issue. We have reported this issue since our 5,000km. checkup. Thus, we would request for the replacement of parts related to this issue.
We are planning to have our 15,000km checkup next week. Please arrange that the 15,000km checkup and the replacement of parts coincide together and be done within 2 days. Please advise the schedule as soon as possible. Thank you.
2nd letter:
Dear HARI Customer Relations, Mr. Sherwin Cervantes,
Our Hyundai Sta. Fe is approaching 20,000 km. and the issue with the aircon was not resolved properly:
1) Bad odor comes out of the aircon, sour smell, rat’s urine smell. This is unacceptable and we demand PARTS REPLACEMENT. Prior job done by your Hyundai technicians are all short term solutions – aircon cleaning & interior detailing did not remove the foul smell.
2) Front Dashboard was not properly fitted – rattles on the front dashboard are heard while driving, ignition keyhole is misaligned. We gave 5-7 working days to have this car serviced and quality control was dismal. This was reported by my brother before this was released and the service advisor promised to fix this on the next visit.
Please provide us an appointment schedule for the week of Feb. 21 to 25, 2011. We expect this to be finished during said week and we do not want an extension over the weekend like what happened on the prior appointment. We demand PARTS REPLACEMENT. If the issue is not resolved, we will demand a VEHICLE REPLACEMENT to cover for the undue stress, and risk on our health for the unsafe air we breathe inside the vehicle’s cabin. We urge that Hyundai take this matter seriously as I will be posting this issue on various car enthusiast websites.
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Kimi's alter-ego
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February 13th, 2011 11:47 PM #1
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February 14th, 2011 10:09 PM #3baka hindi talaga brand new yung unit nyo.. kasi hindi dapat bumabaho yung aircon lalo na pag brand new!! ang problema pag nilinis ang aircon at ginamitan ng "cleaning agent" (eto yung parang tawas na dinidissolve sa tubig tapos pag binuhos sa evaporator bubula) na slightly corrosive and will remove the protective layer of your evaporator.. kung nilinis yan gamit yon for sure babaho talaga yan... dapat palitan yung evaporator, fan, at airducts para malinis lahat
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February 14th, 2011 10:56 PM #4wala talagang mabagal ang action ng HARI. Letter ko din sa kanila hanggang ngayon wala pang reply regarding to sa SD card ko na ninakaw sa hyundai ABAD SANTOS................... WTF talaga!!!
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February 15th, 2011 10:49 AM #6was the bad odor from the aircon there when you first pulled out the unit from the dealer? or did it come out after a few days of using it?
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February 15th, 2011 11:28 AM #7
Originally Posted by Starex_Gold
Abad Santos pala tumira ng SD card mo brad.
Nadulas ka ah
Yes bro badtrip sila eh! Lalo na yung sa service wala daw sila pananagutan sa pagkawala nun! E nung nagpaservice ako sa kanila bago ako pumunta dun ginamit ko pa GPS ko eh. Sinasabi pa nila nandun daw ako all the time binabantayan ko sasakyan ko simula hanggang matapos yung PMS ko? eh G*%O pala sila eh lalo na yung BOBONG imbestigador nila!! umalis ako dun eh pumunta ako sa divisoria nun!! Tapos tinanong ko kung sakaling di nila kayang ibalik yung ninakaw na SD ko para sa GPS ko magkano ba yung replacement? 6k daw!! WTF talaga diba??
Walang kwenta yang abad santos na yan! Wala silang responsibilidad kapag may nawala sa UNIT nyo sa sabihin pa wala sa CHECKLIST nila yun?? Eh kaya napag interesan!!! Para sa BOBO nyong imbestigador, ipanuod nyo sa kanya yung recorded nyo sa CCTV camera nyo nung january 5, 2011!! Tsaka nyo sabihing nandun ako simula umpisa at matapos yung pag service niyo!!:rant:
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February 15th, 2011 07:29 PM #8hi sir mikmik! sorry to hear your story regarding the aircon of your santa fe. hope maayos po ito agad. Originally Posted by mikmik316
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February 16th, 2011 11:25 PM #9Nako Lui mejo lemon tong Sta. Fe na binigay mo samin. Originally Posted by lui
hi sir mikmik! sorry to hear your story regarding the aircon of your santa fe. hope maayos po ito agad.
Una yung upuan na tuklap agad yung plastic sa likod.
Ngayon yung Cooling System mabaho.
pag naka strike 3 na to sa ibang problema, papa-declare ko na lemon eto para palitan nyo.
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February 20th, 2011 08:45 AM #12You can bring your car to a reputable aircon specialist. Pakita lang ninyo ang SF ninyo lalu na yung concern sa aircon, ask their opinion and also ask them to put it in writing na may pirma nila then compare notes kayo sa casa.
Maganda kase na may pagbabasihan ang casa at least wala silang kawala or excuse diba?
Ganun ginawa ko nung hindi naka align mga gulong ko at bagong-bago pa SF ko. Pina-print-out ko sa Bridgestone ang readings ng bawat wheel then dinala ko sa Casa for their take on this matter.....
Tulad nung sabi ko sa kabilang forum...
Minsan lang ha... I dunno if you experienced this, napapansin ko na bumabaho ang aircon kapag meron kang air freshener sa kotse tapos for a time hindi ka na naglalagay, ayun, ang aircon bumabaho. Observation ko lang naman po ito.
Isa pa yung kapag nagpapabango ka ng nakabukas ang aircon.. I mean pabango ng tao, tapos ilang araw makalipas eh ayun, bumabaho na rin aircon.
Parang ang sabi sa akin sa CASA noon eh nagkaka-molds daw sa loob ng aircon dahil sa mga pabangong nilalagay natin sa sasakyan.
Yun ang nagpapabaho sa buga ng aircon. Inaamag ang loob ng aircon system natin kaya dapat ibaba ang aircon at ipalinis. Walang nasisirang parts kundi nagkaka-molds yung parts ng aircon.
I just don't know how true is this pero share ko lang naman sa inyo....
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February 16th, 2011 11:40 PM #13 Originally Posted by mikmik316
Naku sir mahirap yan.. SD card nga di mapalitan sasakyan pa???
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February 16th, 2011 11:45 PM #14Hahahaha
Tama ka diyan brad.
Yung friend ko, Tucson GLS Theta II 2WD naman sa kanya.
Ang daming issues.
Dinala lang sa Canlubang para ayusin.
Tapos binalik na.
Pero wala na naging problem.
Pwede nga sana mapalitan yung unit eh.
Kaso sablay din yung dealer, Hyundai OTIS.
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February 17th, 2011 12:08 PM #15 Originally Posted by Starex_Gold
Hahahaha
Tama ka diyan brad.
Yung friend ko, Tucson GLS Theta II 2WD naman sa kanya.
Ang daming issues.
Dinala lang sa Canlubang para ayusin.
Tapos binalik na.
Pero wala na naging problem.
Pwede nga sana mapalitan yung unit eh.
Kaso sablay din yung dealer, Hyundai OTIS.
Ganyan naman talaga eh magaling lang sila magbenta.
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Originally Posted by Starex_Gold
