
Originally Posted by
techillajoe
Ive had no big bad deal with Hyundai E.Rod's service, sales and aftersales. We had the worst service from Ford Alabang. It's a long story, but the bottom line is, it starts with the poeple involved in the frontline, in any industry. If the employee is no good, then the next level should intervene, deliver feedback and coach the employee. It is best when the big shots see the client's feedback first hand, but it doesnt happen all the time.
My suggestion is, if you have bad experience with the service, go tell the manager or supervisor about it, they should be responsible in corrective any behavior. My two cents. :nod