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  1. Join Date
    Apr 2011
    Posts
    523
    #1
    I closed my account at Citibank a few months ago because of their lousy service. I get my bills late (FYI: I also prescribed to their paperless billing statement but Citibank mailed these things super late, sometimes i even don't receive them) and I get debited with false transactions that they admit was their fault (so please, always check your statements).

    Before I closed my account, I didn't have a billing statement with me so I just called their customer service and paid the amount I THOUGHT I owed. When I got home, I asked my wife the amount on the statement. I overpaid Php 20K+. So I called CITIBANK again and was just informed that an insurance merchant charged me for a year of premium. I called the insurance company, asked for a refund, and told us they'd be returning the money.
    I was really busy that 3 months have passed that I forgot to follow-up until.....


    The insurance was billing me for failed premium payments. I was actually mad at first because I already paid.

    LO AND BEHOLD! They informed me that they refunded the money to CITIBANK.

    AND CITIBANK NEVER INFORMED ME!

    When I called CITIBANK to complain, Ms. Ellani de Leon (supervisor ito ha!) told me that they did not have any facility to do that.

    [SIZE="3"]Huwwwaaatttt???[/SIZE] They have the facility to call you up over and over again wherever you are, if you're overdue, every freaking hour until you pay but they do not have the facility to inform you that THEY OWE YOU MONEY???

    And get this, my account has been closed for months, and not even a single notification from them. Grabe!! If I had been diligently paying for my premiums, I wouldn't have known this. Paano pag isang taon at di ko nalaman? Di na rin nila sasabihin?

    And worse, di na nila ibabalik ang pera na pinaghirapan natin.

    Close your accounts there. Mga manloloko yan.:thumbdown:
    [SIZE="3"]CITIBANK SUCKS!![/SIZE]

  2. Join Date
    Jan 2011
    Posts
    173
    #2
    kaya ako, BDO lang talaga

  3. Join Date
    Sep 2003
    Posts
    21,346
    #3
    ako rin BPI.....

  4. Join Date
    Jul 2007
    Posts
    1,243
    #4
    BPI din..........

  5. Join Date
    Mar 2005
    Posts
    703
    #5
    Citibank's surcharge on online payments is such a scam.

  6. Join Date
    Jul 2004
    Posts
    4,353
    #6
    i closed my citibank credit card account 4 years ago

    however, until now, they still consider my credit card active and send me a billing every month although with zero charges. yearly charges for activating the card is negative though as if i am interested in reviving it

    what a waste of paper and mailing expenses

  7. Join Date
    Apr 2011
    Posts
    405
    #7
    Ako din BDO,BPI, Chinabank lang.

  8. Join Date
    Feb 2008
    Posts
    14,181
    #8
    May credit card ba ang Chinabank???

  9. Join Date
    Dec 2005
    Posts
    38,716
    #9

    So far, okay pa naman ang aming experience sa aming Shell-Citi Visa(with 2 supplementary cards), at 2 (principal) cards ng Citi CashBack na pang-grocery....

    Will watch out though. Thanks bro.

    13.4K:stereo:
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    “Doesn’t take a lot of beer to cause a lot of trouble” :starwars:
    “You are because of the choices you made”

  10. Join Date
    Oct 2002
    Posts
    34,069
    #10
    wala rin ako problema sa Citibank ko. but I've heard na naputulan ng Meralco dahil hinde nabayaran or late nabayaran ng Citibank yun bills nila, naka enroll sa Citibank yun mga utilities. wala naman outstanding sa Citibank

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Warning: Do not apply for a credit card at CITIBANK!